Gold Trusted Service Award
Gold Trusted Service Award
Awarded by Feefo, which independently collects reviews from our customers, the award recognizes businesses that consistently deliver a world-class customer experience.
Rosette
Boating expertise since 1969
With over 50 years of experience and expertise, we're passionate about providing unbeatable vacations on the water.
Compass
18 amazing destinations
Our extensive network of bases across 9 countries means you can enjoy a return-trip or choose from a wide selection of one-way routes.
Boat
World’s largest fleet
We have more river and canal boats available than any other operator, available to hire between April and October. Our wide range of boats sleeps between 2-12 people.
Life buoy
No boat license required
That's right! You can rent and captain your own boat for a short break (3 nights minimum), a week or longer. We'll show you everything you need to know before you set off.
  • Gold Trusted Service Award
    Gold Trusted Service Award
    Awarded by Feefo, which independently collects reviews from our customers, the award recognizes businesses that consistently deliver a world-class customer experience.
  • Rosette
    Boating expertise since 1969
    With over 50 years of experience and expertise, we're passionate about providing unbeatable vacations on the water.
  • Compass
    18 amazing destinations
    Our extensive network of bases across 9 countries means you can enjoy a return-trip or choose from a wide selection of one-way routes.
  • Boat
    World’s largest fleet
    We have more river and canal boats available than any other operator, available to hire between April and October. Our wide range of boats sleeps between 2-12 people.
  • Life buoy
    No boat license required
    That's right! You can rent and captain your own boat for a short break (3 nights minimum), a week or longer. We'll show you everything you need to know before you set off.
  • Gold Trusted Service Award
    Gold Trusted Service Award
    Awarded by Feefo, which independently collects reviews from our customers, the award recognizes businesses that consistently deliver a world-class customer experience.
  • Rosette
    Boating expertise since 1969
    With over 50 years of experience and expertise, we're passionate about providing unbeatable vacations on the water.
  • Compass
    18 amazing destinations
    Our extensive network of bases across 9 countries means you can enjoy a return-trip or choose from a wide selection of one-way routes.
  • Boat
    World’s largest fleet
    We have more river and canal boats available than any other operator, available to hire between April and October. Our wide range of boats sleeps between 2-12 people.
  • Life buoy
    No boat license required
    That's right! You can rent and captain your own boat for a short break (3 nights minimum), a week or longer. We'll show you everything you need to know before you set off.

Thank you for your confirmation

Your money is safe and we will hold your booking balance in credit as advised. Our sales team will send you an email within 7 days to confirm that this has been done.

 

Then, please call us anytime to rebook your new vacation (so long as you rebook by October 2021 and travel by October 2022) and quote your original booking reference when you do.

 

Thank you for your patience and understanding during these unprecedented times.

 

Refund credit: terms and conditions
1. Valid on any Le Boat or Emerald Star booking made by the October 31, 2021, for trips departing before October 31, 2022. 2. Refund credits cannot be applied to online bookings. Please contact our sales team and quote your original booking reference number to use your refund credit. Any booking of a particular trip is subject to availability at the time of booking. 3. Existing bookings cannot be cancelled and rebooked using refund. 4. Valid on bookings made by the person named on the refund credit, or by friends or family as expressly authorised by the named person, with satisfactory evidence provided to us. 5. The refund credit may be: a. redeemed against the cost of boat hire, as advertised, as well as one-way supplements and any optional pre-booked holiday extras such as CDW, bike hire or extras bundles. It cannot be used against extras, fuel (engine hours) that are purchased and paid for locally at the base. b. used against multiple bookings. Outstanding credit will be held until the October 31,2021. A new reference number will be issued for your outstanding credit c. used as, or towards, your deposit amount. 6. Except as stated above the refund credit cannot be used against any other purchasers or additions to your booking. 7. If your new booking is more expensive than the refund credit you have received, you will need to pay the additional cost. 8. Standard Booking Terms and Conditions apply to all bookings made using the refund credit. 9. Should you cancel your booking, cancellation charges will be as per the Booking Terms and Conditions and any refund up to the value of the refund credit amount used for that booking shall be issued in the form of a further refund credit. 10. In the event of a refund credit issued by error, with an incorrect monetary value or other details incorrect, we reserve the right to void the refund credit and issue a new one and shall have no liability whatsoever in respect of the first refund credit and any decisions made by you in respect of the same. 11. You must retain all previous booking documentation including but not limited to invoices, booking confirmations and proofs of payment. 12. These refund credit terms shall be governed by the law and jurisdiction in the Booking Terms and Conditions which applied to the original booking, in respect of which this credit has been issued. 13. We reserve all rights to amend these terms and conditions in accordance with any new legislation or changes made to relevant legislation or regulations.