Customer reviews and feedback
The feedback and reviews we receive from our customers are very important to us – they help us to continually improve and deliver the very best vacation experience.
What our customers say about our service:
Added on 14 May 2025
Great LeBoat experience
The staff were very helpful, very friendly, and nothing was a problem, although we didn’t experience any!
We found the whole experience great and wouldn’t hesitate in recommending this type of holiday.
Our boat was very well equipped,and was very comfortable. We received tuition from Jack which was very helpful, and extra tuition is available if needed,
All in all, a great experience.
We took our trip from the base at Laggan Locks and the scenery around it is stunning
Reply from Le Boat, 14 May 2025
Hello James, Thank you for your lovely review! We’re delighted you had such a great experience and that everything went smoothly throughout your trip. It’s fantastic to hear our team, especially Jack, made you feel supported and confident before setting off – we believe that ensuring our customers feel fully briefed and comfortable is key to a relaxing and enjoyable holiday. We’re also so pleased you found your boat comfortable and well-equipped, and that the stunning scenery around Laggan Locks added to the magic of your trip. Your recommendation means a lot to us, and we’d love to welcome you back again soon for another unforgettable adventure. Warm regards, Colin from Le Boat
Added on 14 May 2025
The great boat and friendly helpful…
The great boat and friendly helpful team made our weekend on the Thames thoroughly enjoyable. Despite us being a large group of 10 – the Magnifique served us well and was a spacious comfortable base for us to have fun on the water and explore the area. Thoroughly recommend!
Reply from Le Boat, 14 May 2025
Hello Jo, Thank you so much for your wonderful review! We’re thrilled to hear that you and your group had such a great time on the Thames, and that the Magnifique was the perfect boat for your needs. It’s always fantastic to know that our team helped make your experience even more enjoyable. We truly appreciate your recommendation and would love to welcome you back for another adventure! Warm regards, Colin from Le Boat
Added on 14 May 2025
Clean boat
Clean boat – lovely weather – helpful staff
Added on 12 May 2025
Amazing weekend with friends
Easy booking experience, great quality, well-designed, well-equipped boat on arrival. So easy to manoeuvre (we were a ‘crew’ of 6 new to boating females enjoying a weekend together while wanting to do something different, active and fun). We’d been a little worried about ‘no license, no experience required’ but we needn’t have worried. It was brilliant!!! Can’t wait to go again.
Reply from Le Boat, 12 May 2025
Hello Christine, Thank you so much for sharing your amazing review! We’re thrilled to hear that you and your friends had a fantastic weekend, and that the boat was perfect for your needs. At Le Boat, we place great importance on ensuring that all our customers leave feeling fully briefed and confident, no matter their experience level. We’re so glad to hear that your first boating experience was such a success and that you had a blast on the water! We can’t wait to welcome you back for another adventure! Warm regards, Colin from Le Boat
Added on 11 May 2025
Great experience
Great boat. Great company to deal with. I highly recommend Le Boat Portumna.
Reply from Le Boat, 11 May 2025
Hello Niall, Thank you for your fantastic review! We’re so pleased to hear that you had a great experience with both the boat and our team at Portumna. Your recommendation means a lot to us, and we’re thrilled that everything met your expectations. We look forward to welcoming you aboard again in the future! Warm regards, Colin from Emerald Star/Le Boat
Added on 11 May 2025
Great long weekend for the kids on the…
Great long weekend for the kids on the river. Very friendly staff. Didn’t charge us extra for being a little bit late getting the boat back. The Victoria lock doesn’t open till 0930 in the morning so you might want to take note of their times. The gas gave problems but they were very quick to sort it out for us. Would recommend.
Reply from Le Boat, 11 May 2025
Hello Sean, Thank you for your review! We’re so glad to hear you had a great long weekend with your kids and enjoyed your time on the river. We always aim to provide friendly and helpful service, and it’s great to know we could quickly resolve the gas issue for you. Thank you also for your note about the Victoria lock times — we’ll double-check and update our literature to ensure future customers are clearly informed. We really appreciate the recommendation and hope to welcome you back on board again soon! Warm regards, Colin from Emerald Star / Le Boat
Added on 10 May 2025
Cruising the Caledonian Canal
Cruising the Caledonian Canal for a week we had an excellent enjoyable experience. The boat was in very good condition and had everything needed for a good holiday. The ensuite shower and toilets were much better than I expected,with a comfy bed. Cooking facilities were also good and easy to use. Le Boat advertise no experience necessary and provide an excellent briefing to get you used to the boat. The Caledonian Canal scenery was breathtaking, much better to view at 5mph than in the car. All in all we had a great and memorable week.
Reply from Le Boat, 10 May 2025
Hello Roy, Thank you for your wonderful review! We’re so pleased to hear you had such an enjoyable week cruising the breathtaking Caledonian Canal — it really is a special way to take in the scenery at a relaxing pace. It’s great to know that your boat exceeded expectations in both comfort and amenities, and that our team helped you feel confident and prepared before setting off. Ensuring our customers feel at ease, especially those new to boating, is something we take great pride in. We’d love to welcome you back aboard for another unforgettable adventure soon! Warm regards, Colin from Le Boat
Added on 10 May 2025
We hadn’t any problem with the boat
We hadn’t any problem with the boat. It was clear and all the equipment was working great. Receptionist and the rest of the staff were helpful and kind,they explained everything we needed and answer our questions. Thanks for eveything,hope to come again.
Reply from Le Boat, 10 May 2025
Hello Ali, Thank you for your kind words! We’re so pleased to hear that everything went smoothly with your boat and that all equipment was in great working order. It’s especially rewarding to know our team made you feel supported and well-informed — we place great importance on making sure our customers feel confident and ready before they depart. We truly appreciate your feedback and would love to welcome you back for another fantastic trip in the future. Warm regards, Colin from Le Boat
Added on 8 May 2025
The peace and quite on the river and…
The peace and quite on the river and the very helpful staff in le boat the boat had more than enough utencils and cutlery
Reply from Le Boat, 8 May 2025
Hello Raymond, Thank you so much for taking the time to share your experience. We’re delighted to hear that you enjoyed the peace and quiet on the river — it’s one of the things that makes a boating holiday truly special. We’re also very pleased to know our team was helpful and that your boat was well-equipped with everything you needed. Your kind words mean a lot to us, and we hope to welcome you aboard again soon for another relaxing escape. Warm regards, Colin from Le Boat
Added on 8 May 2025
A Seamless and Happy Booking Feel
From the first contact by email and then over the phone it was a happy experience making the booking and now I can’t wait for our holiday
Reply from Le Boat, 8 May 2025
Thank you for your kind review! We’re so glad to hear that your booking experience was seamless and enjoyable from start to finish. It’s always a pleasure to know that our team helped make your planning experience stress-free. We’re excited for you and hope your upcoming holiday is just as wonderful as the booking process! If you have any questions or need anything else, don’t hesitate to reach out. Warm regards, Colin from Le Boat
Added on 7 May 2025
Wonderful weather helped to make this a…
Wonderful weather helped to make this a brilliant holiday. The boat was great and the staff helpful. Belgium was a delight and we loved our time there.
Reply from Le Boat, 7 May 2025
Hello Richard, Thank you for your lovely review! We’re so happy to hear that the wonderful weather, the great boat, and our helpful staff all contributed to making your holiday in Belgium a brilliant one. We hope to welcome you back for another unforgettable trip in the future! Warm regards, Colin from Le Boat
Added on 6 May 2025
great experience with le Boat
great choice in boats. friendly and helpful staff. preparation made very easy. boat was of excellent quality.
Reply from Le Boat, 6 May 2025
Thank you for your fantastic review! We’re so pleased to hear you had a great experience with Le Boat, from the wide selection of boats to the friendly and helpful staff. It’s great to know that the pre-departure experience was smooth and that the quality of the boat met your expectations. We look forward to welcoming you back for another memorable adventure! Warm regards, Colin from Le Boat
Added on 4 May 2025
The only way to find sanity in this ridiculous world
They’re very helpful as a company and the boats are always well equipped and well laid out.
Reply from Le Boat, 4 May 2025
Dear Conor, What a poetic way to put it—we couldn’t agree more! Thank you for the kind words about our team and boats. We’re so glad Le Boat provides a reliable escape, with well-equipped and thoughtfully laid-out boats that help you relax and unwind. Warm Regards, Catherine from Le Boat
Added on 4 May 2025
Highly recommend Le Boat for a…
Highly recommend Le Boat for a wonderful holiday on the water. All staff superb and friendly. From making the reservation, pre-trip communication and at the Le Boat base, everything was excellent.
A great, good value holiday on the Caledonian Canal. Highly recommended!
Reply from Le Boat, 4 May 2025
Dear Louise, Thank you so much for your kind words and for highly recommending Le Boat. We’re delighted to hear that you had a wonderful holiday on the Caledonian Canal and that our team made the experience seamless from start to finish. Providing excellent service and memorable experiences is what we strive for, and it’s truly rewarding to know we delivered that for you. We look forward to welcoming you back on board for another unforgettable adventure. Warm regards, Catherine from Le Boat
Added on 2 May 2025
Great choice of trips
Great choice of trips and, despite a fairly late booking, good choice of boats. Easy to look at options. Called the rep and got very good information
Reply from Le Boat, 2 May 2025
Thanks for the great review! We’re glad you found a good selection and that our team was helpful. If you have any questions or need anything before your holiday, we’re here to help! Warm regards Colin from Le Boat
Added on 1 May 2025
Will be back!
LeBoat was easy to work with even through a change of itinerary due to an unforeseen circumstance along the canal. The boat was nice and confortable. The on-site training was thorough. We loved the bikes to ride into the countryside and towns. Great experience.
Reply from Le Boat, 1 May 2025
Dear Lindsay, Thank you so much for your kind words! We’re delighted to hear that you had a great experience with Le Boat, even with a change in your itinerary. It’s wonderful to know that you found the boat comfortable, the training thorough, and that you enjoyed exploring the countryside by bike. We look forward to welcoming you back for another fantastic adventure on the water! Warm regards, Catherine from Le Boat
Added on 1 May 2025
Great service
Great service, great boat, great location – highly recommend
Reply from Le Boat, 1 May 2025
Hello Andy, Thank you so much for your kind words and five-star review! We’re thrilled to hear you enjoyed our service, the boat, and the beautiful location. It means a lot to know you’d highly recommend us, and we hope to welcome you back on board for another unforgettable adventure soon. Kind regards, Colin from Le Boat
Added on 29 April 2025
Great idea for a break away and dog friendly!!!
Great trip! Love the freedom to stop wherever you want and get out and walk around. All the wharf areas are clean and inviting with some offering showers and toilets. Boat was clean and comfortable and easy to manage. Love that you can bring along your dog!!!
Reply from Le Boat, 29 April 2025
Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the freedom and flexibility of your boating holiday – that’s one of the things our customers love most! It’s great to know you thought your boat was comfortable and easy to handle. And we’re especially happy that your furry friend could come along too – we know dogs are part of the family, and it’s important to us that they’re welcome on board. We hope to welcome you (and your dog!) back for another adventure very soon. Best regards, Colin from Le Boat
Added on 15 July 2024
We took the Le Boat tour in Belgium from June…
We took the Le Boat tour in Belgium from June to July 2024. Rik from Westhoek Marina at Nieuwpoort was an exceptional guide. He provided us with many useful travel tips, and we greatly appreciated the staff members’ helpfulness and positive attitude. When one of our suitcase wheels broke, Rik even went out of his way to drop us off at the Nieuwpoort bus and tram station. We loved every little town (especially Bruges and Ghent, but Diksmuide and Ieper were also interesting and beautiful in their own way. We completed both Route 1 and Route 2. Thanks to the Belgium team—this was such a great holiday!
Added on 11 July 2024
Good and easy to around on bicycle. Restaurants plentiful
Good and easy to around on bicycle. Restaurants plentiful
Added on 11 July 2024
Really friendly team, very professional, bat loavely, and a really…
Really friendly team, very professional, bat loavely, and a really different fun holiday break.
Added on 11 July 2024
This was our first Le Boat experience. Awesome choice and…
This was our first Le Boat experience. Awesome choice and so glad we did it. Apart from the adrenalin to ensure you do things correctly, to the calm and relaxed hours on the canal. Our family was excited about all the planning, boating and exploring small towns like Edam, Zaanse Schaans and Maarssen on foot, bike and sometimes just on the deck! As a first time Le Boater, the staff made it easy and explained all the detail and operations (p.s. be sure to take notes), that helped us on our way. By day 2 you definitely feel more comfortable with all the bridges, signals, sluices and mooring. This was a unforgettable family holiday and we will surely tdo this again when opportunity presents itself.
Added on 10 July 2024
Everyone at St Jean de Losne were above and beyond…
Everyone at St Jean de Losne were above and beyond nice and helpful. They were going to call us a cab when we arrived in St Jean by train but a staff member just came and picked us up! The gentleman that showed us around the boat was excellent as well. In Branges, the women helping us check out was so nice and professional, can’t speak highly enough of her. The other staff in Branges were, oddly, not helpful. It’s traditional in any dockside setting to help those in need of a hand when coming into dock, even if aren’t working but just people sharing the dock. These guys (who are employed by Le Boat) just sat smiling as we came in to an unfamiliar harbor in the pouring rain and didn’t lift a hand to help. Then told us, after we were tied up that we’d tied up in the wrong place and told us to move. As I said, very odd considering how great everyone else from Le Boat was with us on our trip.
Already thinking about our next trip with Le Boat – Highly recommended!
Added on 10 July 2024
Everyone at St Jean de Losne were above and beyond…
Everyone at St Jean de Losne were above and beyond nice and helpful. They were going to call us a cab when we arrived in St Jean by train but a staff member just came and picked us up! The gentleman that showed us around the boat was excellent as well. In Branges, the women helping us check out was so nice and professional, can’t speak highly enough of her. The other staff in Branges were, oddly, not helpful. It’s traditional in any dockside setting to help those in need of a hand when coming into dock, even if aren’t working but just people sharing the dock. These guys (who are employed by Le Boat) just sat smiling as we came in to an unfamiliar harbor in the pouring rain and didn’t lift a hand to help. Then told us, after we were tied up that we’d tied up in the wrong place and told us to move. As I said, very odd considering how great everyone else from Le Boat was with us on our trip.
Already thinking about our next trip with Le Boat – Highly recommended!
Added on 10 July 2024
Great staff, fantastic location, really enjoyable break.
Great staff, fantastic location, really enjoyable break.
Added on 10 July 2024
We rented a new boat which worked perfectly. The staff…
We rented a new boat which worked perfectly. The staff , waiters, mechanics, reception , booking agent were all amazing, friendly and no issue was too small or too big to fix. Thank you for a wonderful holiday .
Added on 10 July 2024
Stunning countryside with am easy going pace. We were diverted…
Stunning countryside with am easy going pace. We were diverted to the Loure Lateral due to flooding. While not our first choice the service provided by Le Boat was excellent. Highlights were visiting Sancerre and Never.
Added on 10 July 2024
Stunning countryside with am easy going pace. We were diverted…
Stunning countryside with am easy going pace. We were diverted to the Loure Lateral due to flooding. While not our first choice the service provided by Le Boat was excellent. Highlights were visiting Sancerre and Never.
Added on 9 July 2024
Excellent service from staff at Chertsey and our boat ‘Magnifique’…
Excellent service from staff at Chertsey and our boat ‘Magnifique’ was great. We traveled from Chertsey to Windsor and and had a great time . Looking at next year Benson to Oxford.
Added on 2 July 2024
A magical holiday! I will definitely do it again if…
A magical holiday! I will definitely do it again if I can. Le Boat were excellent on all levels. Efficient and friendly and nothing was too much trouble. The consultant I booked through was outstanding, as were the staff at the base (Le Mas d’Agenais). They attended to all our queries and were pleasant and helpful. They also arranged a taxi for us to get from Marmande to the base which was a great help. The base is a beautiful spot on the canal and very organised. I highly recommend them. Thank you for the incredible trip and service.
Added on 2 July 2024
Our 7 day cruise with Le Boat was truly memorable.…
Our 7 day cruise with Le Boat was truly memorable. The support was fantastic and we will return for another cruise.
Added on 2 July 2024
Very relaxing at this time of the year. Great staff…
Very relaxing at this time of the year. Great staff at each end .
Would be great if the ports could have a list of costs that was available at the boat office.
Saying that we had great port staff with lot’s of helpful advice.
Meet slot of people doing the same thing along the way
Added on 27 June 2024
A pleasant relaxing trip through some interesting old villages and…
A pleasant relaxing trip through some interesting old villages and picturesque countryside .
Added on 27 June 2024
A pleasant relaxing trip through some interesting old villages and…
A pleasant relaxing trip through some interesting old villages and picturesque countryside .
Added on 26 June 2024
Lovely staff, the canal is so beautiful. Boat was good,…
Lovely staff, the canal is so beautiful. Boat was good, at a fair price
Added on 25 June 2024
We had a wonderful holiday, and the Clipper was well…
We had a wonderful holiday, and the Clipper was well equipped. The canals of Northern Holland were a fantastic holiday venue! I highly recommend this for everyone wanting a relaxed, fun, beautiful vacation!
Added on 15 July 2024
Although our boat was small, it was well-equipped with everything…
Although our boat was small, it was well-equipped with everything we needed for our stay and maneuvered easily in the canals.
Added on 11 July 2024
Fantastic trip on the Belgium canals and excellent company to…
Fantastic trip on the Belgium canals and excellent company to go with…Le Boat. Very professional and helpful. Xx
Added on 11 July 2024
Again, awesome boat. We originally booked the Sheba, but due…
Again, awesome boat. We originally booked the Sheba, but due to unavailability Le Boat upgraded us to the Royal Mystique. Practical lay-out, lots of space for 4 people and definitely enjoyed the deck and gasbraai (bbq) outside. Felt like the Captain of my own boat.
Added on 10 July 2024
Older boat with three large cabins. Well maintained and comfortable.…
Older boat with three large cabins. Well maintained and comfortable. We had a very hot week so air-conditioning or fans in each cabin would have been appreciated as it was difficult to cool the inside of the boat down.
Added on 9 July 2024
Itinerary was good just as described in their brochures. The…
Itinerary was good just as described in their brochures.
The locks were harder work than anticipated.
The stops and restaurants were all nice. Top marks to Marseillet. Lovely spot with support Auberge O son of O.
Added on 3 July 2024
Incredibly well organized customer service. Everything was perfect from the…
Incredibly well organized customer service. Everything was perfect from the initial call for information to arriving and setting out for a 4 day cruise. Absolutely beautiful views and easy waterways to navigate.
Added on 2 July 2024
Salsa A is an extremely comfortable barge. It is well-appointed,…
Salsa A is an extremely comfortable barge. It is well-appointed, clean and has plenty of space. We were 6 people (3 couples), for a week. Bedrooms 3 & 4 are quite cramped so the extra room was handy. The kitchen area is easy to use and has everything you need, plus 2 fridges which was great. The living space has ample room, as well as upstairs on the deck. We were briefed before we set off by a knowledgable and friendly member of the team and everything went smoothly. It’s the second time we have used Le Boat and will do so again. A very memorable and outstanding trip, thank you.
Added on 2 July 2024
Great sized boat for larger groups. 4 cabins with double…
Great sized boat for larger groups. 4 cabins with double beds and 2 double beds by re-arranging the sofas in front. Well equipped and it has 2 fridges.
Added on 2 July 2024
Would book a bigger boat next time as it was…
Would book a bigger boat next time as it was a bit small as one passenger was over six foot.
Would be better if the was at least one 240volt outlet that works of a inverter will not in port.
Added on 27 June 2024
The boat was clean and suited our needs. It was…
The boat was clean and suited our needs. It was not difficult to drive.
Added on 25 June 2024
Clean, spacious and perfect for groups.
Clean, spacious and perfect for groups.
Added on 25 June 2024
Good boat, easy to handle and well equiped. Saloon inside…
Good boat, easy to handle and well equiped.
Saloon inside was perfect for 4 of us, but outside is not so big, 2 shower toilets is a great feature.
Added on 19 June 2024
We ended up with a smaller boat which wasn't quite…
We ended up with a smaller boat which wasn’t quite big enough for 6, but much better than nothing.
Added on 19 June 2024
The boat had a few minor problems but they didn't…
The boat had a few minor problems but they didn’t interfere with its operation.
Added on 18 June 2024
Boat was good for 5 of us. If I went…
Boat was good for 5 of us. If I went again I would get the next bigger boat with extra bunk. It gets kind of crowded when someone is always sleeping on the main cabin couch area.
Added on 18 June 2024
Our boat was in great condition and we had no…
Our boat was in great condition and we had no issues with it. It was very well laid out.
Added on 18 June 2024
Best boats in the fleet
Best boats in the fleet
Added on 18 June 2024
Big nice and very comfotable. We were four people on…
Big nice and very comfotable. We were four people on the boat.
