Customer reviews and feedback
The feedback and reviews we receive from our customers are very important to us – they help us to continually improve and deliver the very best vacation experience.
What our customers say about our service:
Added on 22 July 2025
Spectacular way to experience the River…
Spectacular way to experience the River Thames.
Good service, reliable boats and team. Ideal location for exploring some of the most beautiful parts of the Thames
Reply from Le Boat, 22 July 2025
Thank you for your kind words! We’re delighted to hear you enjoyed exploring the beautiful River Thames with us. Our team takes great pride in providing reliable boats and excellent service, and we’re glad the location was ideal for your adventure. We look forward to welcoming you back on board soon! Best regards, Catherine from Le Boat
Added on 21 July 2025
Great experience
Great experience. Did it with family. We went up to the river shannon from portumna to athlone. Nice relaxing slow paste holiday…
Reply from Le Boat, 21 July 2025
Thank you for sharing your great experience! We’re glad you and your family enjoyed a relaxing and slow-paced holiday cruising from Portumna to Athlone on the River Shannon. It’s wonderful to hear it was a memorable trip for you all. We’d love to welcome you back for another peaceful adventure soon! Best regards, Catherine from Le Boat
Added on 20 July 2025
Le Boat on Canal de Midi
Le Boat were very straightforward to deal with. Efficient checkin and out – no hidden charges.
Boat we got was old(as expected) , but well maintained and in good condition.
Reply from Le Boat, 20 July 2025
Thank you for your feedback! We’re pleased to hear you found the check-in and check-out process efficient and straightforward, with no hidden charges. It’s great that the boat, though older, was well maintained and in good condition. We appreciate your comments and hope to welcome you back for another smooth and enjoyable trip soon! Best regards, Catherine from Le Boat
Added on 18 July 2025
Reception and Instruction
The reception and instruction was welcoming, exactly right
Reply from Le Boat, 18 July 2025
Thank you for your kind words! We’re glad the reception and instruction were just what you needed to start your trip off right. Best regards, Catherine from Le Boat
Added on 17 July 2025
Feel Zen in Le Boat on the Shannon!
Get away from the hectic day-to-day on the quiet, peaceful Shannon River with Le Boat/ Emerald Star! The boats are super-clean and well-equipped, and the friendly and helpful staff are always on hand to take care of you and your passengers- highly recommended!
Reply from Le Boat, 17 July 2025
Thank you so much for your glowing recommendation! We’re thrilled you enjoyed the peaceful escape on the Shannon River with Le Boat and Emerald Star. It’s wonderful to hear you found the boats clean and well-equipped, and that our team was friendly and helpful throughout your journey. We look forward to welcoming you back for another relaxing getaway soon! Best regards, Catherine from Le Boat
Added on 17 July 2025
Access to fantastic natural beauty.
Access to fantastic natural beauty.
Reply from Le Boat, 17 July 2025
Thank you for your review! We’re so pleased you enjoyed the fantastic natural beauty of the Charente River – a boating holiday really is one of the best ways to experience nature up close, at a relaxed pace. With so many incredible destinations to choose from, we’re proud to offer our customers access to some of the most beautiful countryside and scenic views across Europe and Canada. We’d love to welcome you back for another unforgettable boating adventure! Warm regards, Colin from Le Boat
Added on 17 July 2025
We had an amazing holiday made better…
We had an amazing holiday made better by the wonderful people that work for LeBoat at Laggan. The boat was perfect the weather behaved and the peace and quiet was so tranquil, the pace of life is so relaxing. Worry free boating
Reply from Le Boat, 17 July 2025
Hello Robert, Thank you so much for your lovely review! We’re thrilled to hear you had such an amazing holiday, and that the team at our Laggan base helped make it even more special. It’s great to know the boat was perfect, the weather played its part, and you were able to truly relax and enjoy the peace and quiet. “Worry-free boating” is exactly what we aim for, and we’re so pleased that’s how it felt for you. We hope to welcome you back on board again soon for more tranquil cruising! Warm regards, Colin from Le Boat
Added on 17 July 2025
Our family of 5 had a great trip from…
Our family of 5 had a great trip from Smiths Falls southward along the Rideau Canal in a Horizon 3, and our kids are begging to go back again! The Le Boat staff were all very kind, helpful and accommodating – helping us to quickly get on the water and learn the boat, and being very supportive after we accidentally grounded the boat. We were able to recover from that hiccup quickly and it didn’t spoil the trip at all. The boat was much easier to drive than expected, and had everything we needed. Even though the weather was hot, the cooling system kept things comfortable at night. Even though it was our first time with such a big boat, the trip was stress free because the lockstation staff and other boaters were all amazing – helping us to navigate the locks and tie up at night. We enjoyed fishing and swimming, and the great scenery along the way. We especially loved mooring for the night at Chaffey’s and Beveridge’s locks, and had some great meals at Opinicon and CCs. Westport was definitely worth the trip – with a nice brew pub and an ice cream cafe across the road. Would highly recommend Le Boat to other families for a summer trip!
Reply from Le Boat, 17 July 2025
Hello Chris, Thank you so much for your fantastic review! We’re absolutely thrilled to hear that your family had such a great trip from Smiths Falls along the Rideau Canal aboard a Horizon 3 – and it’s wonderful to know your kids are already asking to come back! We’re especially pleased to hear that our team made you feel well supported, both in getting started and in helping you bounce back smoothly after the grounding incident. That’s exactly the kind of service we aim to provide – ensuring our guests feel confident and well looked after throughout their holiday. It’s great to know the boat exceeded your expectations in terms of ease of handling and comfort, even in the heat. We also love that you made the most of the beautiful mooring spots, enjoyed the local food, and had fun fishing, swimming, and soaking in the scenery. Thank you for sharing your highlights – we’re sure other families will appreciate your tips, especially about Chaffey’s, Beveridge’s, Opinicon, CC’s, and Westport! We’ll be sure to pass your kind words on to the team – they’ll be delighted to hear them. We’d love to welcome you and your family back on board again soon. Warm regards, Colin from Le Boat
Added on 16 July 2025
We had a fantastic 7-day trip out of…
We had a fantastic 7-day trip out of Carrick-on-Shannon. The base staff were very friendly and accommodating , the boat was great, and the overall experience for my family was quote “One of the best vacations we ever had”. Thank-you Le Boat.
Reply from Le Boat, 16 July 2025
Hello Fabian, Thank you so much for your wonderful review! We’re absolutely delighted to hear that your 7-day trip out of Carrick-on-Shannon was such a fantastic experience for you and your family. It’s lovely to know the base staff made you feel welcome and that the boat and overall experience left such a lasting impression – “one of the best vacations we ever had” is the kind of feedback we love to hear! We’ll be sure to pass your kind words on to the team – they’ll be thrilled to hear it. Thank you again for choosing Le Boat, and we hope to welcome you back for another unforgettable holiday. Warm regards, Colin from Le Boat
Added on 15 July 2025
very good website
very good website, very clear and knowledgeable staff member
Reply from Le Boat, 15 July 2025
Hello Brian, Thank you very much for your review! We’re glad to hear you had a positive booking experience. If there’s anything you feel we could have done to make it a full five-star one, we’d really appreciate your feedback – we’re always looking for ways to improve. Warm regards, Colin from Le Boat
Added on 14 July 2025
Totally excellent weekend with Le Boat…
Totally excellent weekend with Le Boat on the Thames. Boat was clean, well equipped and comfortable. Will be back for more!
Reply from Le Boat, 14 July 2025
Hello Joanna, ChatGPT said: Thank you so much for your great review! We’re thrilled to hear you had such an excellent weekend with us on the Thames. It’s fantastic to know you found the boat clean, well equipped, and comfortable – just what we aim for. The Thames is such a beautiful river to enjoy a weekend escape on, and we’re so glad you made the most of it. We can’t wait to welcome you back for more adventures! Warm regards, Colin from Le Boat
Added on 14 July 2025
Book your boat holiday, it’s worth it
The staff at emerald star Carrick base make the experience, the team are excited, enthusiastic, full of local knowledge and professional. They work hard to make sure you are confident, have everything you need and were great with the kids!
Thanks again!
Reply from Le Boat, 14 July 2025
Hello Katey, Thank you so much for your fantastic review! We’re delighted to hear that the team at our Carrick base helped make your holiday such a great experience. It’s wonderful to know their enthusiasm, professionalism, and local knowledge made you feel confident and well-prepared – and that they made a great impression on the kids too! We’ll be sure to pass your kind feedback on to the team – they’ll really appreciate it. Thank you again for the recommendation, and we’d love to welcome you back on board for another adventure soon. Warm regards, Colin from Le Boat
Added on 13 July 2025
Just wonderful
Just wonderful. Thoroughly recommend!
Reply from Le Boat, 13 July 2025
Hello Liv, Thank you so much for your kind words! We’re delighted to hear you had such a wonderful time and truly appreciate your recommendation. We hope to welcome you back on board for another great adventure soon! Warm regards, Colin from Le Boat
Added on 13 July 2025
First time Cruisers…
As first time cruisers with young children and a small dog we were unsure how easily we manage our first trip. As it turned out the staff and equipment supplied by Emerald Star were first class and we had no issue on our 5 day trip around Lough Derg in a very comfortable boat.
Each harbour we visited was easy to moor up in and overnight, and the local Gastro experiences were fantastic in each location. Hats off to Goosers , Larkins, and Paddy’s Pub some great providers of hospitality and quality Irish food…
Reply from Le Boat, 13 July 2025
Hello James, Thank you so much for your lovely review! We’re thrilled to hear that, as first-time cruisers with young children and a small dog, your trip around Lough Derg went so smoothly. It’s fantastic that our team and equipment helped you feel confident and well-supported – making boating easy and enjoyable for everyone, especially first-timers, is something we really care about. We’re also glad you had such a great experience at the local harbours and enjoyed the fantastic Irish hospitality along the way. Thank you for passing on your recommendations for Goosers, Larkins, and Paddy’s Pub – we’re sure other boaters will really appreciate the tips! We hope to welcome you and your family (including your furry friend!) back on board again soon. Warm regards, Colin from Le Boat
Added on 12 July 2025
Amazing experience on the Rideau Canal.
Amazing experience. The boat was comfortable and efficient. The itinerary was breathtaking. The boat was easy to handle even for our 2 beginners on board.
Reply from Le Boat, 12 July 2025
Hello Michael, Thank you so much for your kind review. We’re delighted to hear you had such an amazing experience on the Rideau Canal! It’s great to know the boat was both comfortable and easy to handle, especially for the beginners on board. We’re passionate about making boating accessible and enjoyable for everyone, so it’s lovely to hear you felt confident and had such a memorable trip. We hope to welcome you back on board again soon! Warm regards, Colin from Le Boat
Added on 12 July 2025
Great few days in one of our favourite…
Great few days in one of our favourite parts of the rivet
Reply from Le Boat, 12 July 2025
Hello Richard, Thank you so much for your review . We’re so pleased to hear you had a great few days cruising in one of your favourite parts of the river! If there’s anything you think we could have done to make your experience a five-star one, we’d love to hear your feedback – we’re always looking for ways to improve. Warm regards, Colin from Le Boat
Added on 11 July 2025
It exceeded our expectations
It exceeded our expectations
Reply from Le Boat, 11 July 2025
Hello Robin, Thank you so much for your review. We’re absolutely thrilled to hear that your experience exceeded expectations! It’s always wonderful to know when a holiday leaves such a positive impression, and we hope to welcome you back for another fantastic boating adventure soon. Warm regards, Colin from Le Boat
Added on 11 July 2025
Perfect experience – boat for 8 people
Very smooth process from booking, to checkin / checkout. Clean boat, no technical issues. Use the smartphone app (for 12 EUR/week) before you dock in various ports. 4 cabins version for 8 people is must, better than sleep in saloon.
Reply from Le Boat, 11 July 2025
Hello Tomas, Thank you so much for your wonderful review! We’re delighted to hear that everything from booking to check-in and check-out went smoothly, and that the boat was clean and free from technical issues. It’s incredibly important to us that our customers enjoy a hassle-free and relaxing holiday, so we’re really pleased to know that everything ran just as it should. We hope to welcome you aboard again soon! Warm regards, Colin from Le Boat
Added on 15 July 2024
We took the Le Boat tour in Belgium from June…
We took the Le Boat tour in Belgium from June to July 2024. Rik from Westhoek Marina at Nieuwpoort was an exceptional guide. He provided us with many useful travel tips, and we greatly appreciated the staff members’ helpfulness and positive attitude. When one of our suitcase wheels broke, Rik even went out of his way to drop us off at the Nieuwpoort bus and tram station. We loved every little town (especially Bruges and Ghent, but Diksmuide and Ieper were also interesting and beautiful in their own way. We completed both Route 1 and Route 2. Thanks to the Belgium team—this was such a great holiday!
Added on 11 July 2024
Good and easy to around on bicycle. Restaurants plentiful
Good and easy to around on bicycle. Restaurants plentiful
Added on 11 July 2024
Really friendly team, very professional, bat loavely, and a really…
Really friendly team, very professional, bat loavely, and a really different fun holiday break.
Added on 11 July 2024
This was our first Le Boat experience. Awesome choice and…
This was our first Le Boat experience. Awesome choice and so glad we did it. Apart from the adrenalin to ensure you do things correctly, to the calm and relaxed hours on the canal. Our family was excited about all the planning, boating and exploring small towns like Edam, Zaanse Schaans and Maarssen on foot, bike and sometimes just on the deck! As a first time Le Boater, the staff made it easy and explained all the detail and operations (p.s. be sure to take notes), that helped us on our way. By day 2 you definitely feel more comfortable with all the bridges, signals, sluices and mooring. This was a unforgettable family holiday and we will surely tdo this again when opportunity presents itself.
Added on 10 July 2024
Everyone at St Jean de Losne were above and beyond…
Everyone at St Jean de Losne were above and beyond nice and helpful. They were going to call us a cab when we arrived in St Jean by train but a staff member just came and picked us up! The gentleman that showed us around the boat was excellent as well. In Branges, the women helping us check out was so nice and professional, can’t speak highly enough of her. The other staff in Branges were, oddly, not helpful. It’s traditional in any dockside setting to help those in need of a hand when coming into dock, even if aren’t working but just people sharing the dock. These guys (who are employed by Le Boat) just sat smiling as we came in to an unfamiliar harbor in the pouring rain and didn’t lift a hand to help. Then told us, after we were tied up that we’d tied up in the wrong place and told us to move. As I said, very odd considering how great everyone else from Le Boat was with us on our trip.
Already thinking about our next trip with Le Boat – Highly recommended!
Added on 10 July 2024
Everyone at St Jean de Losne were above and beyond…
Everyone at St Jean de Losne were above and beyond nice and helpful. They were going to call us a cab when we arrived in St Jean by train but a staff member just came and picked us up! The gentleman that showed us around the boat was excellent as well. In Branges, the women helping us check out was so nice and professional, can’t speak highly enough of her. The other staff in Branges were, oddly, not helpful. It’s traditional in any dockside setting to help those in need of a hand when coming into dock, even if aren’t working but just people sharing the dock. These guys (who are employed by Le Boat) just sat smiling as we came in to an unfamiliar harbor in the pouring rain and didn’t lift a hand to help. Then told us, after we were tied up that we’d tied up in the wrong place and told us to move. As I said, very odd considering how great everyone else from Le Boat was with us on our trip.
Already thinking about our next trip with Le Boat – Highly recommended!
Added on 10 July 2024
Great staff, fantastic location, really enjoyable break.
Great staff, fantastic location, really enjoyable break.
Added on 10 July 2024
We rented a new boat which worked perfectly. The staff…
We rented a new boat which worked perfectly. The staff , waiters, mechanics, reception , booking agent were all amazing, friendly and no issue was too small or too big to fix. Thank you for a wonderful holiday .
Added on 10 July 2024
Stunning countryside with am easy going pace. We were diverted…
Stunning countryside with am easy going pace. We were diverted to the Loure Lateral due to flooding. While not our first choice the service provided by Le Boat was excellent. Highlights were visiting Sancerre and Never.
Added on 10 July 2024
Stunning countryside with am easy going pace. We were diverted…
Stunning countryside with am easy going pace. We were diverted to the Loure Lateral due to flooding. While not our first choice the service provided by Le Boat was excellent. Highlights were visiting Sancerre and Never.
Added on 9 July 2024
Excellent service from staff at Chertsey and our boat ‘Magnifique’…
Excellent service from staff at Chertsey and our boat ‘Magnifique’ was great. We travelled from Chertsey to Windsor and and had a great time . Looking at next year Benson to Oxford.
Added on 2 July 2024
A magical holiday! I will definitely do it again if…
A magical holiday! I will definitely do it again if I can. Le Boat were excellent on all levels. Efficient and friendly and nothing was too much trouble. The consultant I booked through was outstanding, as were the staff at the base (Le Mas d’Agenais). They attended to all our queries and were pleasant and helpful. They also arranged a taxi for us to get from Marmande to the base which was a great help. The base is a beautiful spot on the canal and very organised. I highly recommend them. Thank you for the incredible trip and service.
Added on 2 July 2024
Our 7 day cruise with Le Boat was truly memorable.…
Our 7 day cruise with Le Boat was truly memorable. The support was fantastic and we will return for another cruise.
Added on 2 July 2024
Very relaxing at this time of the year. Great staff…
Very relaxing at this time of the year. Great staff at each end .
Would be great if the ports could have a list of costs that was available at the boat office.
Saying that we had great port staff with lot’s of helpful advice.
Meet slot of people doing the same thing along the way
Added on 27 June 2024
A pleasant relaxing trip through some interesting old villages and…
A pleasant relaxing trip through some interesting old villages and picturesque countryside .
Added on 27 June 2024
A pleasant relaxing trip through some interesting old villages and…
A pleasant relaxing trip through some interesting old villages and picturesque countryside .
Added on 26 June 2024
Lovely staff, the canal is so beautiful. Boat was good,…
Lovely staff, the canal is so beautiful. Boat was good, at a fair price
Added on 25 June 2024
We had a wonderful holiday, and the Clipper was well…
We had a wonderful holiday, and the Clipper was well equipped. The canals of Northern Holland were a fantastic holiday venue! I highly recommend this for everyone wanting a relaxed, fun, beautiful vacation!
Added on 15 July 2024
Although our boat was small, it was well-equipped with everything…
Although our boat was small, it was well-equipped with everything we needed for our stay and maneuvered easily in the canals.
Added on 11 July 2024
Fantastic trip on the Belgium canals and excellent company to…
Fantastic trip on the Belgium canals and excellent company to go with…Le Boat. Very professional and helpful. Xx
Added on 11 July 2024
Again, awesome boat. We originally booked the Sheba, but due…
Again, awesome boat. We originally booked the Sheba, but due to unavailability Le Boat upgraded us to the Royal Mystique. Practical lay-out, lots of space for 4 people and definitely enjoyed the deck and gasbraai (bbq) outside. Felt like the Captain of my own boat.
Added on 10 July 2024
Older boat with three large cabins. Well maintained and comfortable.…
Older boat with three large cabins. Well maintained and comfortable. We had a very hot week so air-conditioning or fans in each cabin would have been appreciated as it was difficult to cool the inside of the boat down.
Added on 9 July 2024
Itinerary was good just as described in their brochures. The…
Itinerary was good just as described in their brochures.
The locks were harder work than anticipated.
The stops and restaurants were all nice. Top marks to Marseillet. Lovely spot with support Auberge O son of O.
Added on 3 July 2024
Incredibly well organized customer service. Everything was perfect from the…
Incredibly well organized customer service. Everything was perfect from the initial call for information to arriving and setting out for a 4 day cruise. Absolutely beautiful views and easy waterways to navigate.
Added on 2 July 2024
Salsa A is an extremely comfortable barge. It is well-appointed,…
Salsa A is an extremely comfortable barge. It is well-appointed, clean and has plenty of space. We were 6 people (3 couples), for a week. Bedrooms 3 & 4 are quite cramped so the extra room was handy. The kitchen area is easy to use and has everything you need, plus 2 fridges which was great. The living space has ample room, as well as upstairs on the deck. We were briefed before we set off by a knowledgable and friendly member of the team and everything went smoothly. It’s the second time we have used Le Boat and will do so again. A very memorable and outstanding trip, thank you.
Added on 2 July 2024
Great sized boat for larger groups. 4 cabins with double…
Great sized boat for larger groups. 4 cabins with double beds and 2 double beds by re-arranging the sofas in front. Well equipped and it has 2 fridges.
Added on 2 July 2024
Would book a bigger boat next time as it was…
Would book a bigger boat next time as it was a bit small as one passenger was over six foot.
Would be better if the was at least one 240volt outlet that works of a inverter will not in port.
Added on 27 June 2024
The boat was clean and suited our needs. It was…
The boat was clean and suited our needs. It was not difficult to drive.
Added on 25 June 2024
Clean, spacious and perfect for groups.
Clean, spacious and perfect for groups.
Added on 25 June 2024
Good boat, easy to handle and well equiped. Saloon inside…
Good boat, easy to handle and well equiped.
Saloon inside was perfect for 4 of us, but outside is not so big, 2 shower toilets is a great feature.
Added on 19 June 2024
We ended up with a smaller boat which wasn't quite…
We ended up with a smaller boat which wasn’t quite big enough for 6, but much better than nothing.
Added on 19 June 2024
The boat had a few minor problems but they didn't…
The boat had a few minor problems but they didn’t interfere with its operation.
Added on 18 June 2024
Boat was good for 5 of us. If I went…
Boat was good for 5 of us. If I went again I would get the next bigger boat with extra bunk. It gets kind of crowded when someone is always sleeping on the main cabin couch area.
Added on 18 June 2024
Our boat was in great condition and we had no…
Our boat was in great condition and we had no issues with it. It was very well laid out.
Added on 18 June 2024
Best boats in the fleet
Best boats in the fleet
Added on 18 June 2024
Big nice and very comfotable. We were four people on…
Big nice and very comfotable. We were four people on the boat.