Customer reviews and feedback
The feedback and reviews we receive from our customers are very important to us – they help us to continually improve and deliver the very best vacation experience.
What our customers say about our service:
Added on 20 August 2025
From choosing the boat on the website…
From choosing the boat on the website to booking all seamless
Staff at the base are very friendly and helpful always aim to please
Everything is as stated
This was not our first trip from Portumna on lough Derg and won’t be our last 👍☺️
Added on 20 August 2025
The boat is a luxury boat
The boat is a luxury boat. It has all the items we wish for.
Added on 19 August 2025
A fabulous boating holiday
A fabulous boating holiday, from Angouleme to Saintes via Cognac. Le Boat operate like a well-oiled engine, the whole team are so helpful and the boats are very well equipped.
Highly recommend Le Boat (this is our 4th holiday with them and we’ll be booking again!).
A great way to reconnect as a family, we hired the large 12 berth boat and had plenty of space for us all.
Reply from Le Boat, 19 August 2025
What a wonderful review—thank you! We’re so glad to hear that your fourth Le Boat holiday was another fabulous success. Cruising from Angoulême to Saintes via Cognac sounds like such a special way to reconnect as a family, and it’s fantastic to know the boat gave you all the space and comfort you needed. We truly appreciate your continued trust in us and can’t wait to welcome you back on board for your next adventure! Warm regards, Catherine Le Boat
Added on 18 August 2025
Our 3rd cruise on the Shannon with Le…
Our 3rd cruise on the Shannon with Le Boat and our best one yet. From start to finish all the Le Boat staff were excellent. From booking, getting our boat all the way through to giving the baot back the staff on Portumna were the best yet, special mention to Brian for his excellent and fun boat tutorial and to Sarah at check in who were both brilliant.
Reply from Le Boat, 18 August 2025
Dear Murro, Thank you for sharing your wonderful feedback! We’re delighted to hear that your third Shannon cruise with us was your best one yet. It’s fantastic to know that everything from booking to returning your boat went smoothly and that our Portumna team helped make your holiday so enjoyable. We’ll be sure to pass along your kind words to Brian and Sarah—your praise will mean a lot to them. We look forward to welcoming you back for a fourth adventure on the Shannon or perhaps a new destination! Warm regards, Catherine Le Boat
Added on 18 August 2025
Wonderful experience
Wonderful experience. The boat had everything we needed. Good instructions on navigating the boat. Top!
Reply from Le Boat, 18 August 2025
Dear Julia, Thank you for your kind words! We’re so glad to hear you had a wonderful experience and that the boat had everything you needed. It’s also great to know our navigation instructions helped you feel confident on the water. We’d love to welcome you back for another adventure soon! Warm regards, Catherine Le Boat
Added on 16 August 2025
Our first boating holiday…
Our first boating holiday…
And it was great!
We arrived early at the Migennes base, which helped a bit as the base is very busy on Saturdays.
Said and Ana was fantastic! Super friendly, super helpful and just a joy to be around.
The boat we had showed it age a bit, but it was absolutely great for our needs.
This is a fantastic active family holiday. Dump your mobiles and social media, and just be outside a bit. Locks keep you busy, but they get easier every time.
Lovely experience, thank you LeBoat Migennes!!
Reply from Le Boat, 16 August 2025
Dear Schalk, Thank you for sharing your experience! We’re so pleased your first boating holiday was such a success. It’s wonderful to hear that Saïd and Ana made such a positive impression—they’ll be delighted with your kind words. We agree, canal cruising is the perfect way to disconnect from screens and enjoy time together as a family. We’re so glad you embraced the adventure, locks and all! We hope to welcome you back for another journey soon. Warm regards, Catherine Le Boat
Added on 16 August 2025
First time on a self-drive river boat…
First time on a self-drive river boat for a family of 4 from the UK. We were scared..but the team at Le Boat soon had us navigating our boat through locks with ease. They were super friendly and very helpful. They also gave us a lift to and from the local supermarket to pick up supplies! The boat was beautifully clean and very well equipped. The water tank was large and easy to fill, it kept us in more water than we could possibly use for a few days. Excellent information from the team at Le Boat made sure that we visited some beautiful French towns and villages. Merci beaucoup Le Boat!
Reply from Le Boat, 16 August 2025
Dear Rhian, Thank you for your lovely review! We’re so happy to hear that your first self-drive boating adventure turned out to be such a fun and memorable family holiday. It’s great to know our team was able to put you at ease, help you through the locks, and even get you stocked up with supplies. We’re delighted you enjoyed the comfort of your boat and the chance to explore the beautiful French towns and villages along the way. Merci beaucoup for choosing Le Boat—we’d love to welcome you back for another adventure soon! Warm regards, Catherine Le Boat
Added on 15 August 2025
Great way to spend a week on the water
Great way to spend a week on the water. This was our 7th rental with LeBoat, but the first one on the Trent-Severn Waterway. Our previous rentals were on the Rideau system. The Trent has many more locks (and larger ones, taking longer to transit).
For navigation, we used IBoating that provide a better view of the area than the plotter provided on the boat.
Reply from Le Boat, 15 August 2025
Dear Gilles, Thank you for your continued loyalty—it means so much to us that this was your 7th rental with Le Boat! We’re delighted you enjoyed exploring the Trent-Severn Waterway this time around. We appreciate your note about navigation, and it’s great to hear that iBoating helped enhance your journey alongside the onboard plotter. We look forward to welcoming you back for your next adventure on the water! Warm regards, Catherine Le Boat
Added on 15 August 2025
The staff were most helpful and…attentive
The staff were most helpful and attentive we. The boat was everything I expected I would recommend Le Boat to all my friends.
Reply from Le Boat, 15 August 2025
Dear Keith, Thank you so much for your kind words! We’re delighted to hear that our team made your experience such a positive one and that your boat lived up to expectations. Your recommendation to friends means the world to us—we couldn’t ask for a better compliment. We hope to welcome you back on board for another wonderful holiday soon! Warm regards, Catherine Le Boat
Added on 14 August 2025
Messing about on the river
I am sure that other boat hire companies are good but I cannot fault Le Boat. We had a really good week travelling on the Thames from Chertsey to Benson.
This type of holiday needs good weather to be a success so, in a way, you need to be lucky.
Reply from Le Boat, 14 August 2025
Dear James, Thank you for your kind words and for sharing your experience cruising the Thames from Chertsey to Benson. We’re delighted to hear you had a really good week on the water and that your Le Boat holiday met — or even exceeded — expectations. We hope to welcome you aboard again for another adventure, whether on the Thames or one of our many other beautiful cruising regions. Warm regards, Catherine Le Boat
Added on 13 August 2025
The trip from Smiths Falls down to Jones Falls
The trip from Smiths Falls down to Jones Falls was fabulous. We had accurate and useful charts and a GPS for navigation. That proved more helpful than usual since the water level was down about 18” due to the lack of rain. Steering one of the Horizon boats takes a little getting use to, but we began to understand each other a few locks into the trip. We had fun going through the locks and the scenery along the canal and in the lakes was great. The Le Boat group at Smiths Falls were excellent and very helpful. I recommend the trip to anyone willing to pilot a boat through the canals and lakes.
Reply from Le Boat, 13 August 2025
Dear Dave, Thank you so much for sharing your experience! We’re delighted to hear you enjoyed your Horizon cruise from Smiths Falls to Jones Falls. The Rideau is such a special place, and we’re glad the charts, GPS, and our Smiths Falls team helped make your trip smooth and enjoyable. Learning the quirks of the Horizon is all part of the adventure, and it’s wonderful to hear you quickly got the hang of it. We truly appreciate your recommendation and hope to welcome you back on board for another cruise soon! Warm regards, Catherine Le Boat
Added on 13 August 2025
I am very pleased with Le Boat
I am very pleased with Le Boat. In the past I have chartered three times in France with a competitor. Le Boat was quick to respond to my questions, and offered me the itinerary I wanted on the Canal du MIDI. It also has very good reviews on the condition of its boats.
Reply from Le Boat, 13 August 2025
Thank you for your kind words and for choosing Le Boat after your past experiences in France. We’re so pleased to hear our team’s quick responses, flexible itinerary on the Canal du Midi, and well-reviewed fleet made a positive impression. The Canal du Midi is such a beautiful cruising ground, and we’re delighted we could help you experience it. We look forward to welcoming you back on board for your next adventure! Warm regards, Catherine Le Boat
Added on 12 August 2025
Rideau Canal South
Our Le Boat experience was great. From the online booking to on site orientation everything went smoothly. Learning to navigate and drive the boat was relatively easy, there was a learning curve to reading the maps in the more open waters, binoculars are a must to have. Everywhere we went people were helpful and welcoming and the sights were outstanding. We will return.
Reply from Le Boat, 12 August 2025
Dear Dave, Thank you for sharing your experience with us. We’re so glad to hear that everything from booking to orientation went smoothly and that you quickly got the hang of navigating. Great tip on bringing binoculars – they definitely come in handy on open waters! It’s wonderful that you found the people along the way so welcoming and enjoyed the sights throughout your cruise. We can’t wait to welcome you back for another Le Boat adventure. Warm regards, Catherine Le Boat
Added on 11 August 2025
Le Boat Team Smiths Falls goes beyond the call to ensure clients enjoy fantastic vacation!!!
Le Boat Team collaborates and finds solutions to ensure client vacation experience is memorable.
Reply from Le Boat, 11 August 2025
Dear Charles, Thank you so much for your kind words! We’re delighted to hear that our Smiths Falls team went above and beyond to make your vacation memorable. They truly take pride in finding solutions and ensuring every guest has a fantastic experience on the water. We look forward to welcoming you back for another Le Boat adventure! Warm regards, Catherine Le Boat
Added on 11 August 2025
Our representative was knowledgeable…
Our representative was knowledgeable and responsive. She did a great job helping us plan our vacation.
Reply from Le Boat, 11 August 2025
We’re so pleased to hear that your representative was both knowledgeable and responsive in helping you plan your vacation! Our team loves making the process smooth and enjoyable so you can focus on the fun ahead. We can’t wait to welcome you on board for your next adventure! Warm regards, Catherine Le Boat
Added on 10 August 2025
Dario has been most helpful and…
Dario has been most helpful and patient, as I tried to find the right timing, the right cruise and the right size boat for four of us, as the other couple has never cruised Le Boat before. We could not have done this without his expert guidance.
Reply from Le Boat, 10 August 2025
Hello Thomas, Thank you very much for your feedback! We have taken note of your comment and are delighted that Dario was able to guide you with patience and expertise in choosing the right timing, cruise, and boat size for your party of four. We made sure everything was set up perfectly for you and are happy that it contributed to a successful experience. Vanille from Le Boat
Added on 10 August 2025
Great people
Great people
Reply from Le Boat, 10 August 2025
Thank you, Shirley, for your kind words. We’re so glad you had a great experience with our team and hope to welcome you back on board again soon. Warm regards, Catherine Le Boat
Added on 10 August 2025
Good so far
Booking experience was very good. High hopes now for the trip.
Reply from Le Boat, 10 August 2025
Thank you for sharing your feedback. We’re delighted to hear that your booking experience was very good, and we hope your upcoming trip exceeds all expectations. Warm regards, Catherine Le Boat
Added on 15 July 2024
We took the Le Boat tour in Belgium from June…
We took the Le Boat tour in Belgium from June to July 2024. Rik from Westhoek Marina at Nieuwpoort was an exceptional guide. He provided us with many useful travel tips, and we greatly appreciated the staff members’ helpfulness and positive attitude. When one of our suitcase wheels broke, Rik even went out of his way to drop us off at the Nieuwpoort bus and tram station. We loved every little town (especially Bruges and Ghent, but Diksmuide and Ieper were also interesting and beautiful in their own way. We completed both Route 1 and Route 2. Thanks to the Belgium team—this was such a great holiday!
Added on 11 July 2024
Good and easy to around on bicycle. Restaurants plentiful
Good and easy to around on bicycle. Restaurants plentiful
Added on 11 July 2024
Really friendly team, very professional, bat loavely, and a really…
Really friendly team, very professional, bat loavely, and a really different fun holiday break.
Added on 11 July 2024
This was our first Le Boat experience. Awesome choice and…
This was our first Le Boat experience. Awesome choice and so glad we did it. Apart from the adrenalin to ensure you do things correctly, to the calm and relaxed hours on the canal. Our family was excited about all the planning, boating and exploring small towns like Edam, Zaanse Schaans and Maarssen on foot, bike and sometimes just on the deck! As a first time Le Boater, the staff made it easy and explained all the detail and operations (p.s. be sure to take notes), that helped us on our way. By day 2 you definitely feel more comfortable with all the bridges, signals, sluices and mooring. This was a unforgettable family holiday and we will surely tdo this again when opportunity presents itself.
Added on 10 July 2024
Everyone at St Jean de Losne were above and beyond…
Everyone at St Jean de Losne were above and beyond nice and helpful. They were going to call us a cab when we arrived in St Jean by train but a staff member just came and picked us up! The gentleman that showed us around the boat was excellent as well. In Branges, the women helping us check out was so nice and professional, can’t speak highly enough of her. The other staff in Branges were, oddly, not helpful. It’s traditional in any dockside setting to help those in need of a hand when coming into dock, even if aren’t working but just people sharing the dock. These guys (who are employed by Le Boat) just sat smiling as we came in to an unfamiliar harbor in the pouring rain and didn’t lift a hand to help. Then told us, after we were tied up that we’d tied up in the wrong place and told us to move. As I said, very odd considering how great everyone else from Le Boat was with us on our trip.
Already thinking about our next trip with Le Boat – Highly recommended!
Added on 10 July 2024
Everyone at St Jean de Losne were above and beyond…
Everyone at St Jean de Losne were above and beyond nice and helpful. They were going to call us a cab when we arrived in St Jean by train but a staff member just came and picked us up! The gentleman that showed us around the boat was excellent as well. In Branges, the women helping us check out was so nice and professional, can’t speak highly enough of her. The other staff in Branges were, oddly, not helpful. It’s traditional in any dockside setting to help those in need of a hand when coming into dock, even if aren’t working but just people sharing the dock. These guys (who are employed by Le Boat) just sat smiling as we came in to an unfamiliar harbor in the pouring rain and didn’t lift a hand to help. Then told us, after we were tied up that we’d tied up in the wrong place and told us to move. As I said, very odd considering how great everyone else from Le Boat was with us on our trip.
Already thinking about our next trip with Le Boat – Highly recommended!
Added on 10 July 2024
Great staff, fantastic location, really enjoyable break.
Great staff, fantastic location, really enjoyable break.
Added on 10 July 2024
We rented a new boat which worked perfectly. The staff…
We rented a new boat which worked perfectly. The staff , waiters, mechanics, reception , booking agent were all amazing, friendly and no issue was too small or too big to fix. Thank you for a wonderful holiday .
Added on 10 July 2024
Stunning countryside with am easy going pace. We were diverted…
Stunning countryside with am easy going pace. We were diverted to the Loure Lateral due to flooding. While not our first choice the service provided by Le Boat was excellent. Highlights were visiting Sancerre and Never.
Added on 10 July 2024
Stunning countryside with am easy going pace. We were diverted…
Stunning countryside with am easy going pace. We were diverted to the Loure Lateral due to flooding. While not our first choice the service provided by Le Boat was excellent. Highlights were visiting Sancerre and Never.
Added on 9 July 2024
Excellent service from staff at Chertsey and our boat ‘Magnifique’…
Excellent service from staff at Chertsey and our boat ‘Magnifique’ was great. We travelled from Chertsey to Windsor and and had a great time . Looking at next year Benson to Oxford.
Added on 2 July 2024
A magical holiday! I will definitely do it again if…
A magical holiday! I will definitely do it again if I can. Le Boat were excellent on all levels. Efficient and friendly and nothing was too much trouble. The consultant I booked through was outstanding, as were the staff at the base (Le Mas d’Agenais). They attended to all our queries and were pleasant and helpful. They also arranged a taxi for us to get from Marmande to the base which was a great help. The base is a beautiful spot on the canal and very organised. I highly recommend them. Thank you for the incredible trip and service.
Added on 2 July 2024
Our 7 day cruise with Le Boat was truly memorable.…
Our 7 day cruise with Le Boat was truly memorable. The support was fantastic and we will return for another cruise.
Added on 2 July 2024
Very relaxing at this time of the year. Great staff…
Very relaxing at this time of the year. Great staff at each end .
Would be great if the ports could have a list of costs that was available at the boat office.
Saying that we had great port staff with lot’s of helpful advice.
Meet slot of people doing the same thing along the way
Added on 27 June 2024
A pleasant relaxing trip through some interesting old villages and…
A pleasant relaxing trip through some interesting old villages and picturesque countryside .
Added on 27 June 2024
A pleasant relaxing trip through some interesting old villages and…
A pleasant relaxing trip through some interesting old villages and picturesque countryside .
Added on 26 June 2024
Lovely staff, the canal is so beautiful. Boat was good,…
Lovely staff, the canal is so beautiful. Boat was good, at a fair price
Added on 25 June 2024
We had a wonderful holiday, and the Clipper was well…
We had a wonderful holiday, and the Clipper was well equipped. The canals of Northern Holland were a fantastic holiday venue! I highly recommend this for everyone wanting a relaxed, fun, beautiful vacation!
Added on 18 June 2024
boat is great! Definitely add a Le boat trip to…
boat is great! Definitely add a Le boat trip to your bucket list. Very easy for first time cruisers. Easy boats to operate. We were a group of 7-10 on an Ckassique star and we had plenty of space on board. The Thames lock system is easy to use on eve you get the hang of it. Most of the locks are manned too. En route there a many marinas but plenty of great moorings in the towns along the way. A 10 day trip from Chertsey gets you to Benson and back. Bring a WiFi hotspot with you – with unlimited data. Buying food on the way is very easy as there are plenty of towns.
Added on 2 August 2022
Perfect size and layout for 3 couples and 2 singles.…
Perfect size and layout for 3 couples and 2 singles. Bow thruster really helpful to navigate at slowspeeds through the locks.
Added on 25 May 2022
Exactly what we expected, easy to drive, great fun on…
Exactly what we expected, easy to drive, great fun on board
Added on 26 April 2022
Not easy to manoeuvre, but accommodation was good
Not easy to manoeuvre, but accommodation was good
Added on 29 September 2020
Friendly & helpful staff especially Sue on reception
Friendly & helpful staff especially Sue on reception
Added on 7 September 2020
Swam every day in fresh clean water just 60 mins…
Swam every day in fresh clean water just 60 mins from home
