Customer reviews and feedback
The feedback and reviews we receive from our customers are very important to us – they help us to continually improve and deliver the very best vacation experience.
What our customers say about our service:
Added on 2 June 2025
Very good support staff
Very good support staff. Easy communication prior to trip. Good navigation aid/map. They even tried to find me a local guitar to have on the boat.
Added on 2 June 2025
Wonderful Family Boating Holiday on the…
Wonderful Family Boating Holiday on the Caledonian Canal!
We had an amazing time with Le Boat on the Caledonian Canal! Everything was so easy from start to finish – the boat was comfortable and simple to operate, even for beginners. The weather was fantastic, and the scenery through the Highlands was absolutely stunning.
It was a great experience for the whole family – including our dog, who loved being part of the adventure! Plenty of stops, beautiful views, and a relaxed pace made it a truly memorable holiday. We’d highly recommend it and are already thinking about our next trip!
Reply from Le Boat, 2 June 2025
Hello Christopher, Thank you so much for your wonderful review! We’re thrilled to hear that your family – and your dog! – had such an amazing time cruising the Caledonian Canal. It’s great to know you found the boat comfortable and easy to handle, especially as a beginner. At Le Boat, we’re committed to making every holiday as easy and hassle-free as possible. We take pride in ensuring our customers feel confident and well-prepared before setting off, so we’re delighted to hear that came through in your experience. We truly appreciate your recommendation and can’t wait to welcome you back for your next adventure! Warm regards, Colin from Le Boat
Added on 2 June 2025
Booked an 11 day end-to-end cruise with…
Booked an 11 day end-to-end cruise with help from the Le Boat staff. The experiences was excellent! They were able to answer all of our questions and made the booking process very easy. Dianne & Valentine were delightful to work with!
Look into the boat ownership program – a great way to generate income and cruise at any Le Boat location.
Reply from Le Boat, 2 June 2025
Hello Bob, Thank you so much for your kind review! We’re thrilled to hear that your booking experience was such a positive one. Dianne and Valentine will be delighted to receive your lovely feedback – we’ll be sure to pass it along. Making the planning process smooth and stress-free is something we take great pride in, and we’re so pleased we could help get your holiday off to a great start. We can’t wait to welcome you on board for your 11-day adventure! Warm Regards, Colin from Le Boat
Added on 2 June 2025
For a first boating holiday
For a first boating holiday, this is perfect. The staff couldn’t have been friendlier or more helpful. They did everything possible to make sure we had a lovely holiday. Scottish canal staff were also brilliant and the little hire bikes great fun
Added on 2 June 2025
Basically it was down to how…
Basically it was down to how patient,understanding,and helpful Julien was as we’ve never had a holiday such as the one we just booked
Added on 2 June 2025
Very satisfied
Communication with the sale team was first rate, providing us the the exact boat and route we had hoped for 10/10
Added on 28 May 2025
The staff were very good at explaining…
The staff were very good at explaining and helping us with hints on making the most of our holiday experience.
Reply from Le Boat, 28 May 2025
Hello Merv and Ann, Thank you for your kind words! We’re so pleased to hear that our team helped make your holiday even more enjoyable. Providing clear guidance, helpful tips, and support is something we take great pride in. We’ll be sure to pass your lovely comments on to the team in Belgium—they’ll be thrilled to hear them. We hope you made some wonderful memories and look forward to welcoming you on board again soon! Warm regards Colin from Le Boat
Added on 26 May 2025
We had an absolutely fantastic…
We had an absolutely fantastic experience with Le Boat! From the moment we arrived, the team was incredibly friendly and welcoming. The onboarding process was smooth and thorough, making us feel confident and ready for our journey. We especially appreciated the helpful local tips and personalized suggestions on where to go – it made our trip even more special. Highly recommend Le Boat for a relaxing, well-organized boating adventure!
Reply from Le Boat, 26 May 2025
Hello Mykola, Thank you so much for your fantastic feedback! We’re thrilled to hear that your experience with Le Boat was absolutely fantastic from start to finish. It’s great to know our team made you feel so welcome and confident for your journey. We’re also delighted that the local tips and personalized suggestions helped make your trip extra special. We’ll be sure to pass your kind words on to our team in Scotland—they’ll be thrilled to hear your feedback. We take great pride in our excellent teams and the high level of service we provide, so it means a lot to us to know you had such a positive experience. Your recommendation means a lot, and we look forward to welcoming you on board again for another relaxing and well-organized boating adventure! Warm regards, Colin from Le Boat
Added on 24 May 2025
Take a boat to get to wonderful realms of tranquility.
The waterways of Brittany are as symphony of bird song and tranquil spaces. We cruised for a week in May and often we were the only craft in sight.
Pretty towns with lots of choice when it comes to food. A lovely break.
The Le Boat team were super helpful and welcoming. If you need to decompress remind yourself what stars look like and cruise quietly with surround sound bird song then this is likely to be your bag.
Keep an eye out for kingfishers and don’t rush. Just savour every moment.
Reply from Le Boat, 24 May 2025
Hello Paul, Thank you so much for this wonderfully evocative review! We’re delighted to hear that your cruise through the waterways of Brittany offered such peace, beauty, and a true escape from the everyday. Your description captures the magic of boating perfectly—birdsong, starlit skies, charming towns, and those special moments of stillness. It’s fantastic to know our team helped make your experience so welcoming and smooth. We couldn’t agree more: slow down, stay present, and savour every moment. And yes—spotting a kingfisher is always a highlight! We’d love to welcome you back on board for another tranquil journey whenever you’re ready. Warm regards, Colin from Le Boat
Added on 24 May 2025
Change of dates
All members of the booking team very helpful when I needed to change the dates of original holiday
Reply from Le Boat, 24 May 2025
Thank you for your kind feedback! We’re so pleased to hear that our booking team was helpful and supportive when you needed to change your holiday dates. Flexibility and great service are things we take pride in, and it’s wonderful to know we were able to assist you smoothly. We look forward to welcoming you on board! Warm regards, Colin from Le Boat
Added on 24 May 2025
We had a fantastic holiday with LeBoat…
We had a fantastic holiday with LeBoat on the Caledonian Canal. The Scottish weather was unbelievably good, the scenery was stunning, and the staff were extremely friendly and supportive.
It was our first time driving a boat, and although navigation was a bit of a challenge initially, we were really impressed by the patience and encouragement we received from the bridge and lock keepers along our route, as well as the other cruisers. A particular thank you to Jack from LeBoat, who came out to assist us mid-cruise. He took the time to show us how to handle the gears and throttle properly, which made a real difference to our confidence and enjoyment!
This was a genuinely memorable trip, not least due to the LeBoat staff at Laggan base, and one we’d absolutely book again. Highly recommended.
Reply from Le Boat, 24 May 2025
Thank you so much for sharing your fantastic experience! We’re thrilled to hear that your holiday on the Caledonian Canal was so memorable—and that the Scottish weather decided to show off for you too! The scenery truly is breathtaking, and it’s wonderful to know our friendly and supportive team helped make your first boating adventure so enjoyable. We’re especially pleased to hear Jack was able to assist mid-cruise and that his guidance made a real difference to your confidence on the water. We’ll be sure to pass on your kind words to him and the team at Laggan. We’d be delighted to welcome you back on board for another adventure—thank you again for the recommendation! Warm regards, Colin from Le Boat
Added on 24 May 2025
Excellent Customer Service
Just booked a family holiday for August with Gemma. She was so helpful and accommodating. The customer service experience was exceptional!
Reply from Le Boat, 24 May 2025
Thank you so much for your wonderful feedback! We’re delighted to hear that booking your family holiday with Gemma was such a positive experience. She’ll be so pleased to know her helpfulness and accommodating approach made a difference. Exceptional customer service is exactly what we strive for, and it’s great to know we delivered. We can’t wait to welcome you and your family on board this August! Warm regards, Colin from Le Boat
Added on 24 May 2025
Amazing staff and place
Amazing staff and place
Reply from Le Boat, 24 May 2025
Hello Darren, Thank you so much for your kind words! We’re delighted to hear you had such a great experience in Laggan. Our team there will be thrilled to know they helped make your boating holiday a memorable one. We hope to welcome you back on board again soon! Warm regards, Colin from Le Boat
Added on 24 May 2025
The first time on the Canals
A very good one to one experience. Marcus, has been very helpful getting the boats arranged and booked for our group, giving good advice and i have the feeling he is just at the end of the line to help for the future
Reply from Le Boat, 24 May 2025
Hello Mick, Thank you so much for your kind feedback! We’re thrilled to hear that your first experience with Le Boat was such a positive one. Marcus will be especially pleased to know that his support and advice helped make the booking process smooth for your group. Please don’t hesitate to get in touch if we can be of any further assistance. We look forward to welcoming you on board! Warm regards, Colin from Le Boat
Added on 24 May 2025
Wonderful experience
Clear instruction from Ivan on managing the boat. Friendly and helpful staff at reception desk. Immediate responses from Linda, agent in Sydney in regard to questions. Such a delightful experience
Reply from Le Boat, 24 May 2025
Hello Julie, Thank you so much for your lovely review! We’re delighted to hear you had such a wonderful experience. It’s great to know that Ivan’s clear instructions helped you feel confident on the water, and that our reception team made you feel welcome and supported. A special thanks as well for mentioning Linda—she’ll be so pleased to hear her prompt assistance from Sydney made a difference. We hope to welcome you on board again soon for another delightful journey! Warm regards, Colin from Le Boat
Added on 23 May 2025
Simply the Best
Gemma made the entire process seamless. Incredibly helpful and great communicator.
Reply from Le Boat, 23 May 2025
Hello Geri, Thank you so much for your kind words! We’re thrilled to hear that your booking experience was such a positive one. Gemma will be delighted to know she made the process seamless for you—she truly is a star when it comes to helpfulness and communication. We look forward to welcoming you on board soon! Warm regards, Colin from Le Boat
Added on 23 May 2025
Very happy with booking process and…
Very happy with booking process and advice given
Reply from Le Boat, 23 May 2025
Hello Tina, Thank you for your kind words! We’re delighted to hear you were happy with the booking process and the advice provided. We’re looking forward to helping you enjoy a fantastic holiday on the water! Warm regards Colin from Le Boat
Added on 23 May 2025
Just ordered a voucher
Just ordered a voucher, but Jemma explained it well and made it easy.
Reply from Le Boat, 23 May 2025
Thank you for your review! We’re so pleased to hear that Jemma made the process clear and easy for you. We hope the gift brings lots of joy—and we look forward to welcoming the lucky recipient on board! Warm regards Colin from Le Boat.
Added on 15 July 2024
We took the Le Boat tour in Belgium from June…
We took the Le Boat tour in Belgium from June to July 2024. Rik from Westhoek Marina at Nieuwpoort was an exceptional guide. He provided us with many useful travel tips, and we greatly appreciated the staff members’ helpfulness and positive attitude. When one of our suitcase wheels broke, Rik even went out of his way to drop us off at the Nieuwpoort bus and tram station. We loved every little town (especially Bruges and Ghent, but Diksmuide and Ieper were also interesting and beautiful in their own way. We completed both Route 1 and Route 2. Thanks to the Belgium team—this was such a great holiday!
Added on 11 July 2024
Good and easy to around on bicycle. Restaurants plentiful
Good and easy to around on bicycle. Restaurants plentiful
Added on 11 July 2024
Really friendly team, very professional, bat loavely, and a really…
Really friendly team, very professional, bat loavely, and a really different fun holiday break.
Added on 11 July 2024
This was our first Le Boat experience. Awesome choice and…
This was our first Le Boat experience. Awesome choice and so glad we did it. Apart from the adrenalin to ensure you do things correctly, to the calm and relaxed hours on the canal. Our family was excited about all the planning, boating and exploring small towns like Edam, Zaanse Schaans and Maarssen on foot, bike and sometimes just on the deck! As a first time Le Boater, the staff made it easy and explained all the detail and operations (p.s. be sure to take notes), that helped us on our way. By day 2 you definitely feel more comfortable with all the bridges, signals, sluices and mooring. This was a unforgettable family holiday and we will surely tdo this again when opportunity presents itself.
Added on 10 July 2024
Everyone at St Jean de Losne were above and beyond…
Everyone at St Jean de Losne were above and beyond nice and helpful. They were going to call us a cab when we arrived in St Jean by train but a staff member just came and picked us up! The gentleman that showed us around the boat was excellent as well. In Branges, the women helping us check out was so nice and professional, can’t speak highly enough of her. The other staff in Branges were, oddly, not helpful. It’s traditional in any dockside setting to help those in need of a hand when coming into dock, even if aren’t working but just people sharing the dock. These guys (who are employed by Le Boat) just sat smiling as we came in to an unfamiliar harbor in the pouring rain and didn’t lift a hand to help. Then told us, after we were tied up that we’d tied up in the wrong place and told us to move. As I said, very odd considering how great everyone else from Le Boat was with us on our trip.
Already thinking about our next trip with Le Boat – Highly recommended!
Added on 10 July 2024
Everyone at St Jean de Losne were above and beyond…
Everyone at St Jean de Losne were above and beyond nice and helpful. They were going to call us a cab when we arrived in St Jean by train but a staff member just came and picked us up! The gentleman that showed us around the boat was excellent as well. In Branges, the women helping us check out was so nice and professional, can’t speak highly enough of her. The other staff in Branges were, oddly, not helpful. It’s traditional in any dockside setting to help those in need of a hand when coming into dock, even if aren’t working but just people sharing the dock. These guys (who are employed by Le Boat) just sat smiling as we came in to an unfamiliar harbor in the pouring rain and didn’t lift a hand to help. Then told us, after we were tied up that we’d tied up in the wrong place and told us to move. As I said, very odd considering how great everyone else from Le Boat was with us on our trip.
Already thinking about our next trip with Le Boat – Highly recommended!
Added on 10 July 2024
Great staff, fantastic location, really enjoyable break.
Great staff, fantastic location, really enjoyable break.
Added on 10 July 2024
We rented a new boat which worked perfectly. The staff…
We rented a new boat which worked perfectly. The staff , waiters, mechanics, reception , booking agent were all amazing, friendly and no issue was too small or too big to fix. Thank you for a wonderful holiday .
Added on 10 July 2024
Stunning countryside with am easy going pace. We were diverted…
Stunning countryside with am easy going pace. We were diverted to the Loure Lateral due to flooding. While not our first choice the service provided by Le Boat was excellent. Highlights were visiting Sancerre and Never.
Added on 10 July 2024
Stunning countryside with am easy going pace. We were diverted…
Stunning countryside with am easy going pace. We were diverted to the Loure Lateral due to flooding. While not our first choice the service provided by Le Boat was excellent. Highlights were visiting Sancerre and Never.
Added on 9 July 2024
Excellent service from staff at Chertsey and our boat ‘Magnifique’…
Excellent service from staff at Chertsey and our boat ‘Magnifique’ was great. We traveled from Chertsey to Windsor and and had a great time . Looking at next year Benson to Oxford.
Added on 2 July 2024
A magical holiday! I will definitely do it again if…
A magical holiday! I will definitely do it again if I can. Le Boat were excellent on all levels. Efficient and friendly and nothing was too much trouble. The consultant I booked through was outstanding, as were the staff at the base (Le Mas d’Agenais). They attended to all our queries and were pleasant and helpful. They also arranged a taxi for us to get from Marmande to the base which was a great help. The base is a beautiful spot on the canal and very organised. I highly recommend them. Thank you for the incredible trip and service.
Added on 2 July 2024
Our 7 day cruise with Le Boat was truly memorable.…
Our 7 day cruise with Le Boat was truly memorable. The support was fantastic and we will return for another cruise.
Added on 2 July 2024
Very relaxing at this time of the year. Great staff…
Very relaxing at this time of the year. Great staff at each end .
Would be great if the ports could have a list of costs that was available at the boat office.
Saying that we had great port staff with lot’s of helpful advice.
Meet slot of people doing the same thing along the way
Added on 27 June 2024
A pleasant relaxing trip through some interesting old villages and…
A pleasant relaxing trip through some interesting old villages and picturesque countryside .
Added on 27 June 2024
A pleasant relaxing trip through some interesting old villages and…
A pleasant relaxing trip through some interesting old villages and picturesque countryside .
Added on 26 June 2024
Lovely staff, the canal is so beautiful. Boat was good,…
Lovely staff, the canal is so beautiful. Boat was good, at a fair price
Added on 25 June 2024
We had a wonderful holiday, and the Clipper was well…
We had a wonderful holiday, and the Clipper was well equipped. The canals of Northern Holland were a fantastic holiday venue! I highly recommend this for everyone wanting a relaxed, fun, beautiful vacation!
Added on 15 July 2024
Although our boat was small, it was well-equipped with everything…
Although our boat was small, it was well-equipped with everything we needed for our stay and maneuvered easily in the canals.
Added on 11 July 2024
Fantastic trip on the Belgium canals and excellent company to…
Fantastic trip on the Belgium canals and excellent company to go with…Le Boat. Very professional and helpful. Xx
Added on 11 July 2024
Again, awesome boat. We originally booked the Sheba, but due…
Again, awesome boat. We originally booked the Sheba, but due to unavailability Le Boat upgraded us to the Royal Mystique. Practical lay-out, lots of space for 4 people and definitely enjoyed the deck and gasbraai (bbq) outside. Felt like the Captain of my own boat.
Added on 10 July 2024
Older boat with three large cabins. Well maintained and comfortable.…
Older boat with three large cabins. Well maintained and comfortable. We had a very hot week so air-conditioning or fans in each cabin would have been appreciated as it was difficult to cool the inside of the boat down.
Added on 9 July 2024
Itinerary was good just as described in their brochures. The…
Itinerary was good just as described in their brochures.
The locks were harder work than anticipated.
The stops and restaurants were all nice. Top marks to Marseillet. Lovely spot with support Auberge O son of O.
Added on 3 July 2024
Incredibly well organized customer service. Everything was perfect from the…
Incredibly well organized customer service. Everything was perfect from the initial call for information to arriving and setting out for a 4 day cruise. Absolutely beautiful views and easy waterways to navigate.
Added on 2 July 2024
Salsa A is an extremely comfortable barge. It is well-appointed,…
Salsa A is an extremely comfortable barge. It is well-appointed, clean and has plenty of space. We were 6 people (3 couples), for a week. Bedrooms 3 & 4 are quite cramped so the extra room was handy. The kitchen area is easy to use and has everything you need, plus 2 fridges which was great. The living space has ample room, as well as upstairs on the deck. We were briefed before we set off by a knowledgable and friendly member of the team and everything went smoothly. It’s the second time we have used Le Boat and will do so again. A very memorable and outstanding trip, thank you.
Added on 2 July 2024
Great sized boat for larger groups. 4 cabins with double…
Great sized boat for larger groups. 4 cabins with double beds and 2 double beds by re-arranging the sofas in front. Well equipped and it has 2 fridges.
Added on 2 July 2024
Would book a bigger boat next time as it was…
Would book a bigger boat next time as it was a bit small as one passenger was over six foot.
Would be better if the was at least one 240volt outlet that works of a inverter will not in port.
Added on 27 June 2024
The boat was clean and suited our needs. It was…
The boat was clean and suited our needs. It was not difficult to drive.
Added on 25 June 2024
Clean, spacious and perfect for groups.
Clean, spacious and perfect for groups.
Added on 25 June 2024
Good boat, easy to handle and well equiped. Saloon inside…
Good boat, easy to handle and well equiped.
Saloon inside was perfect for 4 of us, but outside is not so big, 2 shower toilets is a great feature.
Added on 19 June 2024
We ended up with a smaller boat which wasn't quite…
We ended up with a smaller boat which wasn’t quite big enough for 6, but much better than nothing.
Added on 19 June 2024
The boat had a few minor problems but they didn't…
The boat had a few minor problems but they didn’t interfere with its operation.
Added on 18 June 2024
Boat was good for 5 of us. If I went…
Boat was good for 5 of us. If I went again I would get the next bigger boat with extra bunk. It gets kind of crowded when someone is always sleeping on the main cabin couch area.
Added on 18 June 2024
Our boat was in great condition and we had no…
Our boat was in great condition and we had no issues with it. It was very well laid out.
Added on 18 June 2024
Best boats in the fleet
Best boats in the fleet
Added on 18 June 2024
Big nice and very comfotable. We were four people on…
Big nice and very comfotable. We were four people on the boat.
