Customer reviews and feedback
The feedback and reviews we receive from our customers are very important to us – they help us to continually improve and deliver the very best vacation experience.
What our customers say about our service:
Added on 27 June 2025
Super efficient and helpful!
My initial enquiry was responded to super quickly. Then the Australian agent contacted me by phone the morning after my initial enquiry to answer any questions I had and to explain the process. We wanted to go one way, and the confirmation to be allowed to do this, came back in 24 hours. The one-way fee of AUD$380 was reasonable we thought, as it will give us more time to explore the French countryside. We now look forward to our canal du midi adventure next year.
Added on 27 June 2025
Booking confirmation and payment
Very helpful with information required, booking and payment options and booking confirmation.
Added on 27 June 2025
once in a lifetime experience
once in a lifetime experience. Base crew at Casale sul sile went above and beyond.
Added on 27 June 2025
Brilliant experience
Brilliant experience. Staff friendly and accomodating at Portumna, especially Jason and Brian. Boats were in top condition too.
Added on 27 June 2025
Simple Booking
Marcus Wellstead was extremely prompt and efficient, providing two easy to follow quotes.
Added on 23 June 2025
Great boat, great weather, great holiday
The greeting and briefing at St Gilles was excellent and the boat itself top class
Reply from Le Boat, 23 June 2025
Thank you so much for your kind review! We’re delighted to hear you had such an enjoyable holiday, and we’re especially pleased that the welcome and briefing at our St Gilles base made a positive impression. Making sure our customers feel confident, well-informed, and comfortable before they set off is something we take great pride in—it’s a vital part of delivering excellent service and helping to ensure a safe and relaxing experience on the water. We’re also so pleased to hear that you were happy with the quality of your boat. We hope to welcome you back on board again soon for another unforgettable boating adventure. Best regards, Colin from Le Boat
Added on 23 June 2025
Fantastic!
Fantastic, great experience with the whole family!
Reply from Le Boat, 23 June 2025
Hello Alexandr, Thank you so much for your lovely review! We’re thrilled to hear you had such a fantastic experience and that the whole family enjoyed the trip. There’s nothing better than making special memories together on the water, and we’re so pleased we could be a part of that. We hope to welcome you all back on board again soon for another unforgettable adventure! Warm regards, Colin from Le Boat
Added on 23 June 2025
An outstanding experience.
The staff are super friendly, welcoming and efficient. The boat was clean and well maintained and the base facilities have everything you need. The town’s and villages along the river are beautiful with a rich history. No surprise fees at the end (we actually got a refund as we didn’t use all our engine hours) and no upsell pressure from the staff.
Reply from Le Boat, 23 June 2025
Hello Earle, Thank you so much for your wonderful review! We’re thrilled to hear that you had an outstanding experience — from our friendly, efficient team and well-maintained boat to the smooth service. We put a lot of care into ensuring everything is ready for your arrival and that you feel fully supported throughout your journey, so it’s fantastic to know that came through. It also sounds like you made the most of the beautiful towns and rich history along the river — a true highlight of cruising in Ireland. We hope to welcome you back on board again soon for more unforgettable memories. Warm regards, Colin from Le Boat
Added on 22 June 2025
Le boat Scotland
Le boat Scotland
We all had an amazing trip on the Royal Star. The boat was clean and tidy with fresh bed linen. The staff were great, very friendly, knowledgeable and relaxed. This was our first time using Le boat, we will definitely be back.
Reply from Le Boat, 22 June 2025
Hello Bernadette, Thank you for your lovely review! We’re so pleased to hear your first experience with Le Boat was such a success. It’s great to know the Royal Star was clean and comfortable, and I’m especially glad our team made a positive impression. We place great importance on ensuring our customers — especially those new to boating — feel relaxed and confident before they set off, so it’s fantastic to hear we delivered on that. We can’t wait to welcome you back for your next adventure! Warm regards, Colin from Le Boat
Added on 22 June 2025
Perfect boat
Perfect boat. The engine ran exceptionally. The introduction at the start of the trip, by the dock crew, was thorough and well done.
Reply from Le Boat, 22 June 2025
Hello Bruce, Thank you so much for your kind review! We’re delighted to hear that your boat performed perfectly and that our base team gave you a clear and thorough introduction before you set off — we place great importance on making sure everything is well prepared and that our customers feel confident and well-briefed before leaving the base. We hope to welcome you back on board again very soon! Warm regards, Colin from Le Boat
Added on 21 June 2025
Excellent
Hired the Elegance for 4 days for a family of 4.
3 bedrooms and 3 bathrooms which was perfect for our family.
Lovely freshly laundered linen and towels.
Glad we chose the electric toilets which worked perfectly.
The staff in the office in Portumna were fantastic as was Gemma who I dealt with initially to make my booking over the phone.
Aidan was great in Portumna showing us how to navigate the boat.
Went to Garrykennedy and ate in Larkins which was fab.
Will for sure rebook with Emerald Star again in the future and hopefully hire the Elegance again
Reply from Le Boat, 21 June 2025
Thank you so much for your wonderful feedback! We’re delighted to hear that the Elegance suited your family so well. We’ll be sure to pass on your kind words to Gemma, Aidan, and the team in Portumna. We place great importance on providing outstanding service at every stage of the journey, so it’s fantastic to hear that your experience reflected that. We look forward to welcoming you back for another memorable adventure with Emerald Star! Warm regards, Colin from Le Boat
Added on 20 June 2025
Very helpful staff & makes it easy to…
Very helpful staff & makes it easy to book a holiday!
Reply from Le Boat, 20 June 2025
Hello Anita, Thank you so much for your kind review. We’re thrilled to hear that our team made the booking process easy and enjoyable for you. Providing friendly, helpful service is incredibly important to us — especially when it comes to planning something as special as your holiday. We hope you’re looking forward to your trip, and if you need anything in the meantime, we’re always here to help. Warm regards, Colin from Le Boat
Added on 19 June 2025
Communication excellent and booking…
Communication excellent and booking easy.
Reply from Le Boat, 19 June 2025
Hello Steve, Thank you so much for your kind words! We’re delighted to hear that your booking experience was smooth and that communication with our team met your expectations. We believe the journey should start the moment you get in touch with us, so it’s great to know we made things easy from the outset. We look forward to welcoming you on board soon! Warm regards Colin from Le Boat
Added on 19 June 2025
Garonne Canal Boat experience
Quiet, relaxing, beautiful countryside
Reply from Le Boat, 19 June 2025
Thank you for your kind review! We’re so pleased you enjoyed the peaceful atmosphere and beautiful scenery along the Garonne Canal — it’s such a relaxing part of the world to explore by boat. If you have any thoughts on how we could have made your experience even better, we’re always keen to improve and would love to hear your suggestions. We hope to welcome you back again soon for another tranquil escape on the water. Warm regards, Colin from Le Boat
Added on 19 June 2025
Fifth time repeat Client everything…
Fifth time repeat Client everything went well again.
Reply from Le Boat, 19 June 2025
Thank you so much for your continued loyalty—it really means a lot to us! We’re delighted to hear everything went smoothly on your fifth trip. It’s always a pleasure to welcome returning customers, and we hope to see you again for another great experience on the water. Warm regards, Colin from Le Boat
Added on 18 June 2025
Great to deal with and all information…
Great to deal with and all information we needed to know.
Reply from Le Boat, 18 June 2025
Thank you for your five-star review. We’re delighted to hear that our sales team provided you with all the information you needed and made the process easy to deal with. We look forward to welcoming you on board for a fantastic holiday! Warm regards, Colin from Le Boat
Added on 17 June 2025
Our long weekend cruise on the Shannon…
Our long weekend cruise on the Shannon was fantastic from the start to the end. The staff were really helpful and friendly.
I would thoroughly recommend going on a Le Boat/Emerald Star cruise, very enjoyable with great scenery!
Reply from Le Boat, 17 June 2025
Hello Peter, Thank you so much for your wonderful review! We’re thrilled to hear that your cruise on the Shannon was fantastic from start to finish, and that our team made a positive impression. It’s always a pleasure to hear when our guests enjoy both the experience and the beautiful scenery. Thank you for the recommendation—we hope to welcome you back on board for another adventure soon! Warm regards, Colin from Le Boat
Added on 16 June 2025
Very informative website
Very informative website, easy to navigate and book your vacation.
Reply from Le Boat, 16 June 2025
Hello Steve, Thank you for your kind review! We’re so pleased to hear that you found our website informative and easy to use. We work hard to make the booking process as smooth as possible, so it’s great to know it made planning your vacation straightforward. We can’t wait to welcome you on board! Warm regards, Colin from Le Boat
Added on 15 July 2024
We took the Le Boat tour in Belgium from June…
We took the Le Boat tour in Belgium from June to July 2024. Rik from Westhoek Marina at Nieuwpoort was an exceptional guide. He provided us with many useful travel tips, and we greatly appreciated the staff members’ helpfulness and positive attitude. When one of our suitcase wheels broke, Rik even went out of his way to drop us off at the Nieuwpoort bus and tram station. We loved every little town (especially Bruges and Ghent, but Diksmuide and Ieper were also interesting and beautiful in their own way. We completed both Route 1 and Route 2. Thanks to the Belgium team—this was such a great holiday!
Added on 11 July 2024
Good and easy to around on bicycle. Restaurants plentiful
Good and easy to around on bicycle. Restaurants plentiful
Added on 11 July 2024
Really friendly team, very professional, bat loavely, and a really…
Really friendly team, very professional, bat loavely, and a really different fun holiday break.
Added on 11 July 2024
This was our first Le Boat experience. Awesome choice and…
This was our first Le Boat experience. Awesome choice and so glad we did it. Apart from the adrenalin to ensure you do things correctly, to the calm and relaxed hours on the canal. Our family was excited about all the planning, boating and exploring small towns like Edam, Zaanse Schaans and Maarssen on foot, bike and sometimes just on the deck! As a first time Le Boater, the staff made it easy and explained all the detail and operations (p.s. be sure to take notes), that helped us on our way. By day 2 you definitely feel more comfortable with all the bridges, signals, sluices and mooring. This was a unforgettable family holiday and we will surely tdo this again when opportunity presents itself.
Added on 10 July 2024
Everyone at St Jean de Losne were above and beyond…
Everyone at St Jean de Losne were above and beyond nice and helpful. They were going to call us a cab when we arrived in St Jean by train but a staff member just came and picked us up! The gentleman that showed us around the boat was excellent as well. In Branges, the women helping us check out was so nice and professional, can’t speak highly enough of her. The other staff in Branges were, oddly, not helpful. It’s traditional in any dockside setting to help those in need of a hand when coming into dock, even if aren’t working but just people sharing the dock. These guys (who are employed by Le Boat) just sat smiling as we came in to an unfamiliar harbor in the pouring rain and didn’t lift a hand to help. Then told us, after we were tied up that we’d tied up in the wrong place and told us to move. As I said, very odd considering how great everyone else from Le Boat was with us on our trip.
Already thinking about our next trip with Le Boat – Highly recommended!
Added on 10 July 2024
Everyone at St Jean de Losne were above and beyond…
Everyone at St Jean de Losne were above and beyond nice and helpful. They were going to call us a cab when we arrived in St Jean by train but a staff member just came and picked us up! The gentleman that showed us around the boat was excellent as well. In Branges, the women helping us check out was so nice and professional, can’t speak highly enough of her. The other staff in Branges were, oddly, not helpful. It’s traditional in any dockside setting to help those in need of a hand when coming into dock, even if aren’t working but just people sharing the dock. These guys (who are employed by Le Boat) just sat smiling as we came in to an unfamiliar harbor in the pouring rain and didn’t lift a hand to help. Then told us, after we were tied up that we’d tied up in the wrong place and told us to move. As I said, very odd considering how great everyone else from Le Boat was with us on our trip.
Already thinking about our next trip with Le Boat – Highly recommended!
Added on 10 July 2024
Great staff, fantastic location, really enjoyable break.
Great staff, fantastic location, really enjoyable break.
Added on 10 July 2024
We rented a new boat which worked perfectly. The staff…
We rented a new boat which worked perfectly. The staff , waiters, mechanics, reception , booking agent were all amazing, friendly and no issue was too small or too big to fix. Thank you for a wonderful holiday .
Added on 10 July 2024
Stunning countryside with am easy going pace. We were diverted…
Stunning countryside with am easy going pace. We were diverted to the Loure Lateral due to flooding. While not our first choice the service provided by Le Boat was excellent. Highlights were visiting Sancerre and Never.
Added on 10 July 2024
Stunning countryside with am easy going pace. We were diverted…
Stunning countryside with am easy going pace. We were diverted to the Loure Lateral due to flooding. While not our first choice the service provided by Le Boat was excellent. Highlights were visiting Sancerre and Never.
Added on 9 July 2024
Excellent service from staff at Chertsey and our boat ‘Magnifique’…
Excellent service from staff at Chertsey and our boat ‘Magnifique’ was great. We travelled from Chertsey to Windsor and and had a great time . Looking at next year Benson to Oxford.
Added on 2 July 2024
A magical holiday! I will definitely do it again if…
A magical holiday! I will definitely do it again if I can. Le Boat were excellent on all levels. Efficient and friendly and nothing was too much trouble. The consultant I booked through was outstanding, as were the staff at the base (Le Mas d’Agenais). They attended to all our queries and were pleasant and helpful. They also arranged a taxi for us to get from Marmande to the base which was a great help. The base is a beautiful spot on the canal and very organised. I highly recommend them. Thank you for the incredible trip and service.
Added on 2 July 2024
Our 7 day cruise with Le Boat was truly memorable.…
Our 7 day cruise with Le Boat was truly memorable. The support was fantastic and we will return for another cruise.
Added on 2 July 2024
Very relaxing at this time of the year. Great staff…
Very relaxing at this time of the year. Great staff at each end .
Would be great if the ports could have a list of costs that was available at the boat office.
Saying that we had great port staff with lot’s of helpful advice.
Meet slot of people doing the same thing along the way
Added on 27 June 2024
A pleasant relaxing trip through some interesting old villages and…
A pleasant relaxing trip through some interesting old villages and picturesque countryside .
Added on 27 June 2024
A pleasant relaxing trip through some interesting old villages and…
A pleasant relaxing trip through some interesting old villages and picturesque countryside .
Added on 26 June 2024
Lovely staff, the canal is so beautiful. Boat was good,…
Lovely staff, the canal is so beautiful. Boat was good, at a fair price
Added on 25 June 2024
We had a wonderful holiday, and the Clipper was well…
We had a wonderful holiday, and the Clipper was well equipped. The canals of Northern Holland were a fantastic holiday venue! I highly recommend this for everyone wanting a relaxed, fun, beautiful vacation!
Added on 15 July 2024
Although our boat was small, it was well-equipped with everything…
Although our boat was small, it was well-equipped with everything we needed for our stay and maneuvered easily in the canals.
Added on 11 July 2024
Fantastic trip on the Belgium canals and excellent company to…
Fantastic trip on the Belgium canals and excellent company to go with…Le Boat. Very professional and helpful. Xx
Added on 11 July 2024
Again, awesome boat. We originally booked the Sheba, but due…
Again, awesome boat. We originally booked the Sheba, but due to unavailability Le Boat upgraded us to the Royal Mystique. Practical lay-out, lots of space for 4 people and definitely enjoyed the deck and gasbraai (bbq) outside. Felt like the Captain of my own boat.
Added on 10 July 2024
Older boat with three large cabins. Well maintained and comfortable.…
Older boat with three large cabins. Well maintained and comfortable. We had a very hot week so air-conditioning or fans in each cabin would have been appreciated as it was difficult to cool the inside of the boat down.
Added on 9 July 2024
Itinerary was good just as described in their brochures. The…
Itinerary was good just as described in their brochures.
The locks were harder work than anticipated.
The stops and restaurants were all nice. Top marks to Marseillet. Lovely spot with support Auberge O son of O.
Added on 3 July 2024
Incredibly well organized customer service. Everything was perfect from the…
Incredibly well organized customer service. Everything was perfect from the initial call for information to arriving and setting out for a 4 day cruise. Absolutely beautiful views and easy waterways to navigate.
Added on 2 July 2024
Salsa A is an extremely comfortable barge. It is well-appointed,…
Salsa A is an extremely comfortable barge. It is well-appointed, clean and has plenty of space. We were 6 people (3 couples), for a week. Bedrooms 3 & 4 are quite cramped so the extra room was handy. The kitchen area is easy to use and has everything you need, plus 2 fridges which was great. The living space has ample room, as well as upstairs on the deck. We were briefed before we set off by a knowledgable and friendly member of the team and everything went smoothly. It’s the second time we have used Le Boat and will do so again. A very memorable and outstanding trip, thank you.
Added on 2 July 2024
Great sized boat for larger groups. 4 cabins with double…
Great sized boat for larger groups. 4 cabins with double beds and 2 double beds by re-arranging the sofas in front. Well equipped and it has 2 fridges.
Added on 2 July 2024
Would book a bigger boat next time as it was…
Would book a bigger boat next time as it was a bit small as one passenger was over six foot.
Would be better if the was at least one 240volt outlet that works of a inverter will not in port.
Added on 27 June 2024
The boat was clean and suited our needs. It was…
The boat was clean and suited our needs. It was not difficult to drive.
Added on 25 June 2024
Clean, spacious and perfect for groups.
Clean, spacious and perfect for groups.
Added on 25 June 2024
Good boat, easy to handle and well equiped. Saloon inside…
Good boat, easy to handle and well equiped.
Saloon inside was perfect for 4 of us, but outside is not so big, 2 shower toilets is a great feature.
Added on 19 June 2024
We ended up with a smaller boat which wasn't quite…
We ended up with a smaller boat which wasn’t quite big enough for 6, but much better than nothing.
Added on 19 June 2024
The boat had a few minor problems but they didn't…
The boat had a few minor problems but they didn’t interfere with its operation.
Added on 18 June 2024
Boat was good for 5 of us. If I went…
Boat was good for 5 of us. If I went again I would get the next bigger boat with extra bunk. It gets kind of crowded when someone is always sleeping on the main cabin couch area.
Added on 18 June 2024
Our boat was in great condition and we had no…
Our boat was in great condition and we had no issues with it. It was very well laid out.
Added on 18 June 2024
Best boats in the fleet
Best boats in the fleet
Added on 18 June 2024
Big nice and very comfotable. We were four people on…
Big nice and very comfotable. We were four people on the boat.
