Customer reviews and feedback
The feedback and reviews we receive from our customers are very important to us – they help us to continually improve and deliver the very best vacation experience.
What our customers say about our service:
Added on 4 June 2025
Great holiday
Great holiday thanks to the top team @Nieuwpoort!! Would definitely recommend!
Reply from Le Boat, 4 June 2025
Thank you so much for your lovely review! We’re delighted to hear you had a great holiday and that our team in Nieuwpoort helped make it so special. They’ll be thrilled to receive your kind words. We truly appreciate the recommendation and hope to welcome you back on board again soon! Warm regards, Colin from Le Boat
Added on 4 June 2025
We had a great holiday on the river…
We had a great holiday on the river Vilaine in Brittany. This was our second time using Le Boat in Messac. They employ staff who are pleasant, helpful and very approachable. We were also pleased with our boat, which we knew upfront was going to be one of the older ones and we were absolutely fine with that.
Added on 4 June 2025
St. Jean de Losne
fantastic boat and excellent staff
Reply from Le Boat, 4 June 2025
Thank you for your kind words! We’re so pleased to hear you had a fantastic experience. It’s great to know you enjoyed the boat and that our team made a positive impression. We’ll be sure to pass on your compliments to the staff – they’ll be thrilled to hear it! We hope to welcome you back on board again soon. Warm regards, Colin from Le Boat
Added on 4 June 2025
Wonderful cruise on the Charente
This was our fourth charter with the Caprice model and very enjoyable. The staff at Jarnac were helpful, efficient and friendly. The Charente is a beautiful river.
Added on 1 June 2025
Very satisfied
Communication with the sale team was first rate, providing us the the exact boat and route we had hoped for 10/10
Reply from Le Boat, 1 June 2025
Hello Kim, Thank you so much for your kind words! We’re thrilled to hear you were very satisfied with your booking experience and that our sales team helped secure the perfect boat and route for your trip. We’ll be sure to pass your 10/10 feedback on to the team — it’ll mean a lot to them. We hope you have a fantastic holiday and look forward to welcoming you on board soon! Warm regards, Colin from Le Boat
Added on 1 June 2025
Basically it was down to how…
Basically it was down to how patient,understanding,and helpful Julien was as we’ve never had a holiday such as the one we just booked
Reply from Le Boat, 1 June 2025
Hello Joan, Thank you so much for your kind words! We’re thrilled to hear that Julien’s patience and helpfulness made your first boating holiday booking such a positive experience. We know trying something new can feel a bit daunting, and it’s great to know our team could support you every step of the way. We hope your upcoming holiday is everything you dreamed of and more! Warm regards, Colin from Le Boat
Added on 31 May 2025
For a first boating holiday
For a first boating holiday, this is perfect. The staff couldn’t have been friendlier or more helpful. They did everything possible to make sure we had a lovely holiday. Scottish canal staff were also brilliant and the little hire bikes great fun
Reply from Le Boat, 31 May 2025
Hello Vikki, Thank you for sharing your wonderful experience! We’re thrilled to hear that your first boating holiday was perfect and that our staff went above and beyond to help. We place great importance on ensuring our customers are well looked after and leave the dockside feeling well briefed and confident—especially first-timers. We’ll be sure to pass your kind feedback on to the base team—they’ll be thrilled to hear it. We look forward to welcoming you on board again for many more memorable trips! Warm regards, Colin from Le Boat
Added on 31 May 2025
Very good support staff
Very good support staff. Easy communication prior to trip. Good navigation aid/map. They even tried to find me a local guitar to have on the boat.
Reply from Le Boat, 31 May 2025
Hello Wade, Thank you for your kind words! We’re delighted to hear you enjoyed the support from our team and found the communication and navigation aids helpful. It’s great to know we could help with your special request too! We’ll be sure to pass your feedback on to the team—they’ll be thrilled to hear it. Warm regards, Colin from Le Boat
Added on 30 May 2025
Booked an 11 day end-to-end cruise with…
Booked an 11 day end-to-end cruise with help from the Le Boat staff. The experiences was excellent! They were able to answer all of our questions and made the booking process very easy. Dianne & Valentine were delightful to work with!
Look into the boat ownership program – a great way to generate income and cruise at any Le Boat location.
Reply from Le Boat, 30 May 2025
Hello Bob, Thank you so much for your kind review! We’re thrilled to hear that your booking experience was such a positive one. Dianne and Valentine will be delighted to receive your lovely feedback – we’ll be sure to pass it along. Making the planning process smooth and stress-free is something we take great pride in, and we’re so pleased we could help get your holiday off to a great start. We can’t wait to welcome you on board for your 11-day adventure! Warm Regards, Colin from Le Boat
Added on 29 May 2025
Wonderful Family Boating Holiday on the…
Wonderful Family Boating Holiday on the Caledonian Canal!
We had an amazing time with Le Boat on the Caledonian Canal! Everything was so easy from start to finish – the boat was comfortable and simple to operate, even for beginners. The weather was fantastic, and the scenery through the Highlands was absolutely stunning.
It was a great experience for the whole family – including our dog, who loved being part of the adventure! Plenty of stops, beautiful views, and a relaxed pace made it a truly memorable holiday. We’d highly recommend it and are already thinking about our next trip!
Reply from Le Boat, 29 May 2025
Hello Christopher, Thank you so much for your wonderful review! We’re thrilled to hear that your family – and your dog! – had such an amazing time cruising the Caledonian Canal. It’s great to know you found the boat comfortable and easy to handle, especially as a beginner. At Le Boat, we’re committed to making every holiday as easy and hassle-free as possible. We take pride in ensuring our customers feel confident and well-prepared before setting off, so we’re delighted to hear that came through in your experience. We truly appreciate your recommendation and can’t wait to welcome you back for your next adventure! Warm regards, Colin from Le Boat
Added on 28 May 2025
The staff were very good at explaining…
The staff were very good at explaining and helping us with hints on making the most of our holiday experience.
Reply from Le Boat, 28 May 2025
Hello Merv and Ann, Thank you for your kind words! We’re so pleased to hear that our team helped make your holiday even more enjoyable. Providing clear guidance, helpful tips, and support is something we take great pride in. We’ll be sure to pass your lovely comments on to the team in Belgium—they’ll be thrilled to hear them. We hope you made some wonderful memories and look forward to welcoming you on board again soon! Warm regards Colin from Le Boat
Added on 26 May 2025
We had an absolutely fantastic…
We had an absolutely fantastic experience with Le Boat! From the moment we arrived, the team was incredibly friendly and welcoming. The onboarding process was smooth and thorough, making us feel confident and ready for our journey. We especially appreciated the helpful local tips and personalized suggestions on where to go – it made our trip even more special. Highly recommend Le Boat for a relaxing, well-organized boating adventure!
Reply from Le Boat, 26 May 2025
Hello Mykola, Thank you so much for your fantastic feedback! We’re thrilled to hear that your experience with Le Boat was absolutely fantastic from start to finish. It’s great to know our team made you feel so welcome and confident for your journey. We’re also delighted that the local tips and personalized suggestions helped make your trip extra special. We’ll be sure to pass your kind words on to our team in Scotland—they’ll be thrilled to hear your feedback. We take great pride in our excellent teams and the high level of service we provide, so it means a lot to us to know you had such a positive experience. Your recommendation means a lot, and we look forward to welcoming you on board again for another relaxing and well-organized boating adventure! Warm regards, Colin from Le Boat
Added on 24 May 2025
Take a boat to get to wonderful realms of tranquility.
The waterways of Brittany are as symphony of bird song and tranquil spaces. We cruised for a week in May and often we were the only craft in sight.
Pretty towns with lots of choice when it comes to food. A lovely break.
The Le Boat team were super helpful and welcoming. If you need to decompress remind yourself what stars look like and cruise quietly with surround sound bird song then this is likely to be your bag.
Keep an eye out for kingfishers and don’t rush. Just savour every moment.
Reply from Le Boat, 24 May 2025
Hello Paul, Thank you so much for this wonderfully evocative review! We’re delighted to hear that your cruise through the waterways of Brittany offered such peace, beauty, and a true escape from the everyday. Your description captures the magic of boating perfectly—birdsong, starlit skies, charming towns, and those special moments of stillness. It’s fantastic to know our team helped make your experience so welcoming and smooth. We couldn’t agree more: slow down, stay present, and savour every moment. And yes—spotting a kingfisher is always a highlight! We’d love to welcome you back on board for another tranquil journey whenever you’re ready. Warm regards, Colin from Le Boat
Added on 24 May 2025
Change of dates
All members of the booking team very helpful when I needed to change the dates of original holiday
Reply from Le Boat, 24 May 2025
Thank you for your kind feedback! We’re so pleased to hear that our booking team was helpful and supportive when you needed to change your holiday dates. Flexibility and great service are things we take pride in, and it’s wonderful to know we were able to assist you smoothly. We look forward to welcoming you on board! Warm regards, Colin from Le Boat
Added on 24 May 2025
We had a fantastic holiday with LeBoat…
We had a fantastic holiday with LeBoat on the Caledonian Canal. The Scottish weather was unbelievably good, the scenery was stunning, and the staff were extremely friendly and supportive.
It was our first time driving a boat, and although navigation was a bit of a challenge initially, we were really impressed by the patience and encouragement we received from the bridge and lock keepers along our route, as well as the other cruisers. A particular thank you to Jack from LeBoat, who came out to assist us mid-cruise. He took the time to show us how to handle the gears and throttle properly, which made a real difference to our confidence and enjoyment!
This was a genuinely memorable trip, not least due to the LeBoat staff at Laggan base, and one we’d absolutely book again. Highly recommended.
Reply from Le Boat, 24 May 2025
Thank you so much for sharing your fantastic experience! We’re thrilled to hear that your holiday on the Caledonian Canal was so memorable—and that the Scottish weather decided to show off for you too! The scenery truly is breathtaking, and it’s wonderful to know our friendly and supportive team helped make your first boating adventure so enjoyable. We’re especially pleased to hear Jack was able to assist mid-cruise and that his guidance made a real difference to your confidence on the water. We’ll be sure to pass on your kind words to him and the team at Laggan. We’d be delighted to welcome you back on board for another adventure—thank you again for the recommendation! Warm regards, Colin from Le Boat
Added on 24 May 2025
Excellent Customer Service
Just booked a family holiday for August with Gemma. She was so helpful and accommodating. The customer service experience was exceptional!
Reply from Le Boat, 24 May 2025
Thank you so much for your wonderful feedback! We’re delighted to hear that booking your family holiday with Gemma was such a positive experience. She’ll be so pleased to know her helpfulness and accommodating approach made a difference. Exceptional customer service is exactly what we strive for, and it’s great to know we delivered. We can’t wait to welcome you and your family on board this August! Warm regards, Colin from Le Boat
Added on 24 May 2025
Amazing staff and place
Amazing staff and place
Reply from Le Boat, 24 May 2025
Hello Darren, Thank you so much for your kind words! We’re delighted to hear you had such a great experience in Laggan. Our team there will be thrilled to know they helped make your boating holiday a memorable one. We hope to welcome you back on board again soon! Warm regards, Colin from Le Boat
Added on 24 May 2025
The first time on the Canals
A very good one to one experience. Marcus, has been very helpful getting the boats arranged and booked for our group, giving good advice and i have the feeling he is just at the end of the line to help for the future
Reply from Le Boat, 24 May 2025
Hello Mick, Thank you so much for your kind feedback! We’re thrilled to hear that your first experience with Le Boat was such a positive one. Marcus will be especially pleased to know that his support and advice helped make the booking process smooth for your group. Please don’t hesitate to get in touch if we can be of any further assistance. We look forward to welcoming you on board! Warm regards, Colin from Le Boat
Added on 15 July 2024
We took the Le Boat tour in Belgium from June…
We took the Le Boat tour in Belgium from June to July 2024. Rik from Westhoek Marina at Nieuwpoort was an exceptional guide. He provided us with many useful travel tips, and we greatly appreciated the staff members’ helpfulness and positive attitude. When one of our suitcase wheels broke, Rik even went out of his way to drop us off at the Nieuwpoort bus and tram station. We loved every little town (especially Bruges and Ghent, but Diksmuide and Ieper were also interesting and beautiful in their own way. We completed both Route 1 and Route 2. Thanks to the Belgium team—this was such a great holiday!
Added on 11 July 2024
Good and easy to around on bicycle. Restaurants plentiful
Good and easy to around on bicycle. Restaurants plentiful
Added on 11 July 2024
Really friendly team, very professional, bat loavely, and a really…
Really friendly team, very professional, bat loavely, and a really different fun holiday break.
Added on 11 July 2024
This was our first Le Boat experience. Awesome choice and…
This was our first Le Boat experience. Awesome choice and so glad we did it. Apart from the adrenalin to ensure you do things correctly, to the calm and relaxed hours on the canal. Our family was excited about all the planning, boating and exploring small towns like Edam, Zaanse Schaans and Maarssen on foot, bike and sometimes just on the deck! As a first time Le Boater, the staff made it easy and explained all the detail and operations (p.s. be sure to take notes), that helped us on our way. By day 2 you definitely feel more comfortable with all the bridges, signals, sluices and mooring. This was a unforgettable family holiday and we will surely tdo this again when opportunity presents itself.
Added on 10 July 2024
Everyone at St Jean de Losne were above and beyond…
Everyone at St Jean de Losne were above and beyond nice and helpful. They were going to call us a cab when we arrived in St Jean by train but a staff member just came and picked us up! The gentleman that showed us around the boat was excellent as well. In Branges, the women helping us check out was so nice and professional, can’t speak highly enough of her. The other staff in Branges were, oddly, not helpful. It’s traditional in any dockside setting to help those in need of a hand when coming into dock, even if aren’t working but just people sharing the dock. These guys (who are employed by Le Boat) just sat smiling as we came in to an unfamiliar harbor in the pouring rain and didn’t lift a hand to help. Then told us, after we were tied up that we’d tied up in the wrong place and told us to move. As I said, very odd considering how great everyone else from Le Boat was with us on our trip.
Already thinking about our next trip with Le Boat – Highly recommended!
Added on 10 July 2024
Everyone at St Jean de Losne were above and beyond…
Everyone at St Jean de Losne were above and beyond nice and helpful. They were going to call us a cab when we arrived in St Jean by train but a staff member just came and picked us up! The gentleman that showed us around the boat was excellent as well. In Branges, the women helping us check out was so nice and professional, can’t speak highly enough of her. The other staff in Branges were, oddly, not helpful. It’s traditional in any dockside setting to help those in need of a hand when coming into dock, even if aren’t working but just people sharing the dock. These guys (who are employed by Le Boat) just sat smiling as we came in to an unfamiliar harbor in the pouring rain and didn’t lift a hand to help. Then told us, after we were tied up that we’d tied up in the wrong place and told us to move. As I said, very odd considering how great everyone else from Le Boat was with us on our trip.
Already thinking about our next trip with Le Boat – Highly recommended!
Added on 10 July 2024
Great staff, fantastic location, really enjoyable break.
Great staff, fantastic location, really enjoyable break.
Added on 10 July 2024
We rented a new boat which worked perfectly. The staff…
We rented a new boat which worked perfectly. The staff , waiters, mechanics, reception , booking agent were all amazing, friendly and no issue was too small or too big to fix. Thank you for a wonderful holiday .
Added on 10 July 2024
Stunning countryside with am easy going pace. We were diverted…
Stunning countryside with am easy going pace. We were diverted to the Loure Lateral due to flooding. While not our first choice the service provided by Le Boat was excellent. Highlights were visiting Sancerre and Never.
Added on 10 July 2024
Stunning countryside with am easy going pace. We were diverted…
Stunning countryside with am easy going pace. We were diverted to the Loure Lateral due to flooding. While not our first choice the service provided by Le Boat was excellent. Highlights were visiting Sancerre and Never.
Added on 9 July 2024
Excellent service from staff at Chertsey and our boat ‘Magnifique’…
Excellent service from staff at Chertsey and our boat ‘Magnifique’ was great. We traveled from Chertsey to Windsor and and had a great time . Looking at next year Benson to Oxford.
Added on 2 July 2024
A magical holiday! I will definitely do it again if…
A magical holiday! I will definitely do it again if I can. Le Boat were excellent on all levels. Efficient and friendly and nothing was too much trouble. The consultant I booked through was outstanding, as were the staff at the base (Le Mas d’Agenais). They attended to all our queries and were pleasant and helpful. They also arranged a taxi for us to get from Marmande to the base which was a great help. The base is a beautiful spot on the canal and very organised. I highly recommend them. Thank you for the incredible trip and service.
Added on 2 July 2024
Our 7 day cruise with Le Boat was truly memorable.…
Our 7 day cruise with Le Boat was truly memorable. The support was fantastic and we will return for another cruise.
Added on 2 July 2024
Very relaxing at this time of the year. Great staff…
Very relaxing at this time of the year. Great staff at each end .
Would be great if the ports could have a list of costs that was available at the boat office.
Saying that we had great port staff with lot’s of helpful advice.
Meet slot of people doing the same thing along the way
Added on 27 June 2024
A pleasant relaxing trip through some interesting old villages and…
A pleasant relaxing trip through some interesting old villages and picturesque countryside .
Added on 27 June 2024
A pleasant relaxing trip through some interesting old villages and…
A pleasant relaxing trip through some interesting old villages and picturesque countryside .
Added on 26 June 2024
Lovely staff, the canal is so beautiful. Boat was good,…
Lovely staff, the canal is so beautiful. Boat was good, at a fair price
Added on 25 June 2024
We had a wonderful holiday, and the Clipper was well…
We had a wonderful holiday, and the Clipper was well equipped. The canals of Northern Holland were a fantastic holiday venue! I highly recommend this for everyone wanting a relaxed, fun, beautiful vacation!
Added on 18 June 2024
Lots of fun!
Lots of fun!
Added on 4 June 2024
Horizon 5 is an excellent boat large, comfortable and easy…
Horizon 5 is an excellent boat large, comfortable and easy to manuver.
Added on 28 June 2023
Easy boat to drive and wonderful accommodation! Clean, modern and…
Easy boat to drive and wonderful accommodation! Clean, modern and ideal for our vacation
Added on 29 November 2022
Very nice boat with all the bells and whistles.
Very nice boat with all the bells and whistles.
Added on 29 November 2022
The boat was well-suited for our group of 8 adults…
The boat was well-suited for our group of 8 adults (3 couples and 2 singles). Everyone had their own space and the common space was easy to utilize. The boat was in good condition. I wouldn’t recommend the boat for more than 8 adults, as it would have been a bit squished in the common spaces for meals. The boat could use some additional storage space but we found spaces up top to store additional drinking water.
Added on 1 November 2022
Good route and the Captains handbook was full of useful…
Good route and the Captains handbook was full of useful information
Added on 17 October 2022
A great experience. Bonding with family and friends, seeing wonderful…
A great experience. Bonding with family and friends, seeing wonderful sights nd the boat had great accommodations.
Added on 26 September 2022
The boat was fantastic - modern, clean and very well…
The boat was fantastic – modern, clean and very well equipped. Evening barbeques on the top deck were amazing. Would certainly recommend to anyone.
Added on 26 July 2022
We've rented canal boats in France before and think of…
We’ve rented canal boats in France before and think of it as the ideal family vacation. This was that. Everyone could be together and could head off and do things on their own. We all looked forward to it and were no disappointed.
Added on 1 June 2022
The boat was very big and we were initially worried…
The boat was very big and we were initially worried about managing it. The instructions were very good and we had no problems.
Added on 17 August 2021
We were 8 persons and 2 dogs and this size…
We were 8 persons and 2 dogs and this size of boat is perfect. The upper deck and sun decks are an added bonus!
Added on 4 August 2021
We feel a few items are missing but useful -…
We feel a few items are missing but useful – golf cart for luggage transfer, depth finder, VHF radio, flare, dish drainer and safety instructions that fail to mention weather forecast monitoring.
Added on 30 July 2021
Good boat, shy of great. I wouldn't want 10 people…
Good boat, shy of great. I wouldn’t want 10 people onboard…we had 5.
Added on 19 July 2021
Peaceful on the water and at the locks when staying…
Peaceful on the water and at the locks when staying over
Added on 5 July 2021
We had a great time and will try to make…
We had a great time and will try to make this an annual event
Added on 21 October 2020
great cruise the channel markers could be a little more…
great cruise the channel markers could be a little more visible and some rocky areas should be marked but other than that it was a great experience and we will probably do it again for sure.
Added on 14 October 2020
The boat was brilliant and clean and the weather was…
The boat was brilliant and clean and the weather was fantastic for the trip!
Added on 30 September 2020
We thoroughly enjoyed boat and itinerary. So enjoyed the tour…
We thoroughly enjoyed boat and itinerary. So enjoyed the tour of locks. It might have been a bit better if we had a plotted course with time frame for travel.
