Customer reviews and feedback
The feedback and reviews we receive from our customers are very important to us – they help us to continually improve and deliver the very best vacation experience.
What our customers say about our service:
Added on 19 June 2025
Fifth time repeat Client everything…
Fifth time repeat Client everything went well again.
Reply from Le Boat, 19 June 2025
Thank you so much for your continued loyalty—it really means a lot to us! We’re delighted to hear everything went smoothly on your fifth trip. It’s always a pleasure to welcome returning customers, and we hope to see you again for another great experience on the water. Warm regards, Colin from Le Boat
Added on 18 June 2025
Great to deal with and all information…
Great to deal with and all information we needed to know.
Reply from Le Boat, 18 June 2025
Thank you for your five-star review. We’re delighted to hear that our sales team provided you with all the information you needed and made the process easy to deal with. We look forward to welcoming you on board for a fantastic holiday! Warm regards, Colin from Le Boat
Added on 17 June 2025
Our long weekend cruise on the Shannon…
Our long weekend cruise on the Shannon was fantastic from the start to the end. The staff were really helpful and friendly.
I would thoroughly recommend going on a Le Boat/Emerald Star cruise, very enjoyable with great scenery!
Reply from Le Boat, 17 June 2025
Hello Peter, Thank you so much for your wonderful review! We’re thrilled to hear that your cruise on the Shannon was fantastic from start to finish, and that our team made a positive impression. It’s always a pleasure to hear when our guests enjoy both the experience and the beautiful scenery. Thank you for the recommendation—we hope to welcome you back on board for another adventure soon! Warm regards, Colin from Le Boat
Added on 16 June 2025
Very informative website
Very informative website, easy to navigate and book your vacation.
Reply from Le Boat, 16 June 2025
Hello Steve, Thank you for your kind review! We’re so pleased to hear that you found our website informative and easy to use. We work hard to make the booking process as smooth as possible, so it’s great to know it made planning your vacation straightforward. We can’t wait to welcome you on board! Warm regards, Colin from Le Boat
Added on 15 June 2025
Easy to book our canal holiday
Easy to book our holiday on the Midi Canal next year.
Reply from Le Boat, 15 June 2025
Hello Ian, Thank you for your lovely feedback! We’re so pleased to hear that you found the booking process easy and straightforward. The Canal du Midi is a fantastic choice—we’re sure you’ll have an amazing time next year! If you have any questions in the lead-up to your trip, we’re always here to help. Warm regards, Colin from Le Boat
Added on 15 June 2025
Le Boat personnel were excellent!
Le Boat personnel were excellent!
Reply from Le Boat, 15 June 2025
Thank you so much for your kind words! We’re thrilled to hear that our team made a great impression. Providing excellent service is something we take real pride in, and your feedback means a lot to us. We hope to welcome you back on board again soon for another unforgettable adventure. Warm regards, Colin from Le Boat
Added on 14 June 2025
Things were ready as promised,staff was…
Things were ready as promised,staff was knowledgeable and polite.The boat was clean.
Reply from Le Boat, 14 June 2025
Thank you for your kind feedback! We’re so pleased to hear that you found our staff knowledgeable and polite and that the boat met your expectations for cleanliness. Providing a smooth and welcoming experience is very important to us, and we hope to welcome you back on board for another great holiday soon. Warm regards, Colin from Le Boat
Added on 14 June 2025
Easy to book
Easy to book
Reply from Le Boat, 14 June 2025
Hello David Thank you for your feedback! We’re really glad to hear you found the booking process easy — we aim to make planning your Le Boat holiday as smooth and straightforward as possible. We look forward to welcoming you on board! Warm regards, Colin from Le Boat
Added on 14 June 2025
Easy to find details on boats and…
Easy to find details on boats and layouts lot of advice on web site. Easy to book. Looking forward to the trip.
Reply from Le Boat, 14 June 2025
Thank you for your lovely feedback! We’re so pleased to hear that you found our website easy to navigate and full of helpful advice — it’s great to know it made your booking experience smooth and straightforward. We hope you have a fantastic trip and look forward to welcoming you on board! Warm regards, Colin from Le Boat
Added on 14 June 2025
Staff really friendly and helpful
Staff really friendly and helpful. Boat was really clean
Reply from Le Boat, 14 June 2025
Hello Sandra, Thank you so much for your review. We’re delighted to hear that you found our team friendly and helpful, and that your boat was spotless on arrival — our teams work hard to make sure everything is just right for your holiday. We hope to welcome you on board again for another great experience soon! Warm regards, Colin from Le Boat
Added on 14 June 2025
I made a telephone booking via Marcus…
I made a telephone booking via Marcus who was very helpful for our one way trip in the Comte region. He gave us a small additional discount and helpful advice about hotels and facilities etc. Good customer service!
Reply from Le Boat, 14 June 2025
Hello Simon, Thank you for taking the time to share your experience! We’re so pleased to hear that Marcus was able to assist you with your booking and provide helpful advice for your upcoming holiday. It’s always great to know when our team makes a positive difference, and we’ll be sure to pass along your kind words — he’ll be delighted. We hope you have a fantastic holiday and look forward to welcoming you on board soon! Warm regards, Colin from Le Boat
Added on 13 June 2025
Great idea to popularize this type of…
Great idea to popularize this type of travel. Adviced to try to everyone.
Make sure that company provides good bikes to visit wineries and interesting places around.
Reply from Le Boat, 13 June 2025
Thank you for your wonderful recommendation! We’re delighted to hear you enjoyed this style of travel and agree that adding bike hire to your booking is a fantastic way to explore and discover the beautiful surroundings away from the water. We hope you enjoy many more adventures with us! Warm regards, Colin from Le Boat
Added on 13 June 2025
Have used the boat five times now still great
Have used the boat five times now and staff at entering exit points have been easy to deal with and speak good English
Reply from Le Boat, 13 June 2025
Thank you for being such a loyal Le Boat customer and for sharing your experience! We’re pleased to hear that the staff at our bases have been easy to deal with and communicated well in English. Providing friendly and helpful service is very important to us. We look forward to welcoming you back for your next adventure! Warm regards, Colin from Le Boat
Added on 13 June 2025
Gemma was very helpful and informative
Gemma was very helpful and informative
Reply from Le Boat, 13 June 2025
Thank you for your kind words! We’re delighted to hear that Gemma was helpful and informative during your booking experience. Our team strives to provide the best support possible, and we’ll be sure to pass on your feedback to Gemma. We look forward to welcoming you on board soon! Warm regards, Colin from Le Boat
Added on 13 June 2025
Le Boat is the best boat renting company in the world
I have twice rented boats from Le Boat at Smiths Falls in Canada. They have been great experiences. The boats were super clean, like rooms in a 5-star hotel. The staff was super friendly and professional. I loved the boats with thrusters in the bow and the stern, making the piloting very easy and forgiving. I look forward to the trip on the Thames and the challenge of piloting a boat with just a bow thruster.
Reply from Le Boat, 13 June 2025
Thank you so much for your wonderful review! We’re delighted that you’ve enjoyed your experiences with Le Boat at Smiths Falls and appreciated the comfort of the boats and the friendliness of our team. The Thames is a fantastic cruising region, full of stunning nature, charming villages, and rich English heritage just waiting to be explored. While you boat there has only thrusters at the front, rest assured they still make manoeuvring very easy — you’ll find it perfectly manageable and enjoyable. We’re sure you’ll have a fantastic time discovering all that the Thames has to offer, and we look forward to welcoming you back on board soon for another memorable journey. Warm regards, Colin from Le Boat
Added on 12 June 2025
Very satisfactory service from Le Boat Emerald Star.
This was our 2nd charter with this company and on both occasions we were very happy with our experience.
Brian and Sarah at the Portumna base could not have been more helpful on our arrival and departure.
Weather was windy and the lack of a bow thruster made manoeuvring in harbours more difficult. I would keep this in mind next time.
Reply from Le Boat, 12 June 2025
Hello John, Thank you very much for your kind feedback and for choosing Emerald Star/Le Boat for a second time! We’re delighted to hear that Brian and Sarah at the Portumna base provided helpful and friendly service during your arrival and departure. We’ll be sure to pass your feedback on to the team—they’ll be thrilled to hear it. Bow thrusters are indeed an excellent feature that make manoeuvring the boat much easier, especially in windy conditions. It’s definitely a worthwhile consideration for anyone booking, particularly first-time boaters. We look forward to welcoming you back on board for another great experience soon! Warm regards, Colin from Emerald Star/Le Boat
Added on 10 June 2025
Excellent trip
The boat conditions has exceeded our expectations, as a person who mostly travels on sailing boats, the comfort of the boat here was beyond what we expected. Very friendly and helpful employees, who had showed us the ropes step by step, no problems with anything whatsoever. Even when waiting at the lock it was enough to look through the extra materials given to us to find the number to call and the lock employee was there in just few minutes.
Reply from Le Boat, 10 June 2025
Hello Paulina, Thank you so much for your kind words! We’re thrilled to hear that the boat exceeded your expectations — especially from someone so experienced with sailing, like yourself. It’s great to know the comfort and onboard experience stood out for you. We’re also really pleased to hear that our team made you feel supported and well-guided every step of the way. Making things easy and enjoyable for our guests is exactly what we aim for. We’d love to welcome you back on board for another excellent trip in the future! Warm regards, Colin from Le Boat
Added on 9 June 2025
Le Boat – Canada – Rideau Canal – 2025
The Le Boat Rideau Canal Base Manager (Veronica) was an awesome host along with the other staff that we had interaction with. Veronica made us feel like it was important to her and the staff that we have an excellent experience and we did!
Reply from Le Boat, 9 June 2025
Hello Shayne, Thank you so much for your kind words! We’re delighted to hear that you had a great experience on the Rideau Canal and that Veronica — along with the rest of the team — made such a positive impression. Providing a warm welcome and outstanding service is something we care deeply about at Le Boat, and it’s wonderful to know that came through during your time with us. We’ll be sure to pass your feedback along to Veronica and the team — it means a lot to them. We hope to have the pleasure of welcoming you back on board in the future! Warm regards, Colin from Le Boat
Added on 15 July 2024
We took the Le Boat tour in Belgium from June…
We took the Le Boat tour in Belgium from June to July 2024. Rik from Westhoek Marina at Nieuwpoort was an exceptional guide. He provided us with many useful travel tips, and we greatly appreciated the staff members’ helpfulness and positive attitude. When one of our suitcase wheels broke, Rik even went out of his way to drop us off at the Nieuwpoort bus and tram station. We loved every little town (especially Bruges and Ghent, but Diksmuide and Ieper were also interesting and beautiful in their own way. We completed both Route 1 and Route 2. Thanks to the Belgium team—this was such a great holiday!
Added on 11 July 2024
Good and easy to around on bicycle. Restaurants plentiful
Good and easy to around on bicycle. Restaurants plentiful
Added on 11 July 2024
Really friendly team, very professional, bat loavely, and a really…
Really friendly team, very professional, bat loavely, and a really different fun holiday break.
Added on 11 July 2024
This was our first Le Boat experience. Awesome choice and…
This was our first Le Boat experience. Awesome choice and so glad we did it. Apart from the adrenalin to ensure you do things correctly, to the calm and relaxed hours on the canal. Our family was excited about all the planning, boating and exploring small towns like Edam, Zaanse Schaans and Maarssen on foot, bike and sometimes just on the deck! As a first time Le Boater, the staff made it easy and explained all the detail and operations (p.s. be sure to take notes), that helped us on our way. By day 2 you definitely feel more comfortable with all the bridges, signals, sluices and mooring. This was a unforgettable family holiday and we will surely tdo this again when opportunity presents itself.
Added on 10 July 2024
Everyone at St Jean de Losne were above and beyond…
Everyone at St Jean de Losne were above and beyond nice and helpful. They were going to call us a cab when we arrived in St Jean by train but a staff member just came and picked us up! The gentleman that showed us around the boat was excellent as well. In Branges, the women helping us check out was so nice and professional, can’t speak highly enough of her. The other staff in Branges were, oddly, not helpful. It’s traditional in any dockside setting to help those in need of a hand when coming into dock, even if aren’t working but just people sharing the dock. These guys (who are employed by Le Boat) just sat smiling as we came in to an unfamiliar harbor in the pouring rain and didn’t lift a hand to help. Then told us, after we were tied up that we’d tied up in the wrong place and told us to move. As I said, very odd considering how great everyone else from Le Boat was with us on our trip.
Already thinking about our next trip with Le Boat – Highly recommended!
Added on 10 July 2024
Everyone at St Jean de Losne were above and beyond…
Everyone at St Jean de Losne were above and beyond nice and helpful. They were going to call us a cab when we arrived in St Jean by train but a staff member just came and picked us up! The gentleman that showed us around the boat was excellent as well. In Branges, the women helping us check out was so nice and professional, can’t speak highly enough of her. The other staff in Branges were, oddly, not helpful. It’s traditional in any dockside setting to help those in need of a hand when coming into dock, even if aren’t working but just people sharing the dock. These guys (who are employed by Le Boat) just sat smiling as we came in to an unfamiliar harbor in the pouring rain and didn’t lift a hand to help. Then told us, after we were tied up that we’d tied up in the wrong place and told us to move. As I said, very odd considering how great everyone else from Le Boat was with us on our trip.
Already thinking about our next trip with Le Boat – Highly recommended!
Added on 10 July 2024
Great staff, fantastic location, really enjoyable break.
Great staff, fantastic location, really enjoyable break.
Added on 10 July 2024
We rented a new boat which worked perfectly. The staff…
We rented a new boat which worked perfectly. The staff , waiters, mechanics, reception , booking agent were all amazing, friendly and no issue was too small or too big to fix. Thank you for a wonderful holiday .
Added on 10 July 2024
Stunning countryside with am easy going pace. We were diverted…
Stunning countryside with am easy going pace. We were diverted to the Loure Lateral due to flooding. While not our first choice the service provided by Le Boat was excellent. Highlights were visiting Sancerre and Never.
Added on 10 July 2024
Stunning countryside with am easy going pace. We were diverted…
Stunning countryside with am easy going pace. We were diverted to the Loure Lateral due to flooding. While not our first choice the service provided by Le Boat was excellent. Highlights were visiting Sancerre and Never.
Added on 9 July 2024
Excellent service from staff at Chertsey and our boat ‘Magnifique’…
Excellent service from staff at Chertsey and our boat ‘Magnifique’ was great. We traveled from Chertsey to Windsor and and had a great time . Looking at next year Benson to Oxford.
Added on 2 July 2024
A magical holiday! I will definitely do it again if…
A magical holiday! I will definitely do it again if I can. Le Boat were excellent on all levels. Efficient and friendly and nothing was too much trouble. The consultant I booked through was outstanding, as were the staff at the base (Le Mas d’Agenais). They attended to all our queries and were pleasant and helpful. They also arranged a taxi for us to get from Marmande to the base which was a great help. The base is a beautiful spot on the canal and very organised. I highly recommend them. Thank you for the incredible trip and service.
Added on 2 July 2024
Our 7 day cruise with Le Boat was truly memorable.…
Our 7 day cruise with Le Boat was truly memorable. The support was fantastic and we will return for another cruise.
Added on 2 July 2024
Very relaxing at this time of the year. Great staff…
Very relaxing at this time of the year. Great staff at each end .
Would be great if the ports could have a list of costs that was available at the boat office.
Saying that we had great port staff with lot’s of helpful advice.
Meet slot of people doing the same thing along the way
Added on 27 June 2024
A pleasant relaxing trip through some interesting old villages and…
A pleasant relaxing trip through some interesting old villages and picturesque countryside .
Added on 27 June 2024
A pleasant relaxing trip through some interesting old villages and…
A pleasant relaxing trip through some interesting old villages and picturesque countryside .
Added on 26 June 2024
Lovely staff, the canal is so beautiful. Boat was good,…
Lovely staff, the canal is so beautiful. Boat was good, at a fair price
Added on 25 June 2024
We had a wonderful holiday, and the Clipper was well…
We had a wonderful holiday, and the Clipper was well equipped. The canals of Northern Holland were a fantastic holiday venue! I highly recommend this for everyone wanting a relaxed, fun, beautiful vacation!
Added on 15 July 2024
Although our boat was small, it was well-equipped with everything…
Although our boat was small, it was well-equipped with everything we needed for our stay and maneuvered easily in the canals.
Added on 11 July 2024
Fantastic trip on the Belgium canals and excellent company to…
Fantastic trip on the Belgium canals and excellent company to go with…Le Boat. Very professional and helpful. Xx
Added on 11 July 2024
Again, awesome boat. We originally booked the Sheba, but due…
Again, awesome boat. We originally booked the Sheba, but due to unavailability Le Boat upgraded us to the Royal Mystique. Practical lay-out, lots of space for 4 people and definitely enjoyed the deck and gasbraai (bbq) outside. Felt like the Captain of my own boat.
Added on 10 July 2024
Older boat with three large cabins. Well maintained and comfortable.…
Older boat with three large cabins. Well maintained and comfortable. We had a very hot week so air-conditioning or fans in each cabin would have been appreciated as it was difficult to cool the inside of the boat down.
Added on 9 July 2024
Itinerary was good just as described in their brochures. The…
Itinerary was good just as described in their brochures.
The locks were harder work than anticipated.
The stops and restaurants were all nice. Top marks to Marseillet. Lovely spot with support Auberge O son of O.
Added on 3 July 2024
Incredibly well organized customer service. Everything was perfect from the…
Incredibly well organized customer service. Everything was perfect from the initial call for information to arriving and setting out for a 4 day cruise. Absolutely beautiful views and easy waterways to navigate.
Added on 2 July 2024
Salsa A is an extremely comfortable barge. It is well-appointed,…
Salsa A is an extremely comfortable barge. It is well-appointed, clean and has plenty of space. We were 6 people (3 couples), for a week. Bedrooms 3 & 4 are quite cramped so the extra room was handy. The kitchen area is easy to use and has everything you need, plus 2 fridges which was great. The living space has ample room, as well as upstairs on the deck. We were briefed before we set off by a knowledgable and friendly member of the team and everything went smoothly. It’s the second time we have used Le Boat and will do so again. A very memorable and outstanding trip, thank you.
Added on 2 July 2024
Great sized boat for larger groups. 4 cabins with double…
Great sized boat for larger groups. 4 cabins with double beds and 2 double beds by re-arranging the sofas in front. Well equipped and it has 2 fridges.
Added on 2 July 2024
Would book a bigger boat next time as it was…
Would book a bigger boat next time as it was a bit small as one passenger was over six foot.
Would be better if the was at least one 240volt outlet that works of a inverter will not in port.
Added on 27 June 2024
The boat was clean and suited our needs. It was…
The boat was clean and suited our needs. It was not difficult to drive.
Added on 25 June 2024
Clean, spacious and perfect for groups.
Clean, spacious and perfect for groups.
Added on 25 June 2024
Good boat, easy to handle and well equiped. Saloon inside…
Good boat, easy to handle and well equiped.
Saloon inside was perfect for 4 of us, but outside is not so big, 2 shower toilets is a great feature.
Added on 19 June 2024
We ended up with a smaller boat which wasn't quite…
We ended up with a smaller boat which wasn’t quite big enough for 6, but much better than nothing.
Added on 19 June 2024
The boat had a few minor problems but they didn't…
The boat had a few minor problems but they didn’t interfere with its operation.
Added on 18 June 2024
Boat was good for 5 of us. If I went…
Boat was good for 5 of us. If I went again I would get the next bigger boat with extra bunk. It gets kind of crowded when someone is always sleeping on the main cabin couch area.
Added on 18 June 2024
Our boat was in great condition and we had no…
Our boat was in great condition and we had no issues with it. It was very well laid out.
Added on 18 June 2024
Best boats in the fleet
Best boats in the fleet
Added on 18 June 2024
Big nice and very comfotable. We were four people on…
Big nice and very comfotable. We were four people on the boat.
