Customer reviews and feedback
The feedback and reviews we receive from our customers are very important to us – they help us to continually improve and deliver the very best vacation experience.
What our customers say about our service:
Added on 19 August 2025
Fabulous holiday in Brittany
We recently returned from a week-long canal boat cruise through the stunning waterways of Brittany.
From the moment we set off, the peaceful pace of the canal melted away all sense of stress. The scenery was nothing short of breathtaking — lush green countryside, charming stone bridges, and picturesque villages dotted along the route.
The boat itself was comfortable and well-equipped, with everything we needed to feel right at home. It was surprisingly easy to navigate, even for first-timers, and the lock systems along the way were all manned, which was an unexpected delight.
All of the staff were incredibly friendly, helpful, and informative — offering the route suggestion of cruising to the medieval town of Josselin with its fairytale château, which made our trip even more memorable.
It was a unique and tranquil way for 4 friends to explore, and I can highly recommend a canal boat cruise in Brittany.
Reply from Le Boat, 19 August 2025
Hello Cathy, Thank you so much for your kind review — we’re thrilled to hear you had such a fabulous time exploring the waterways of Brittany. It’s great to hear that your boat was both easy to handle and comfortable throughout your trip. We’re especially pleased that our local team helped you uncover the highlights of the region. Offering personalised route suggestions and insider tips is a big part of what we do — we want every guest to get the very most out of their cruising adventure. Josselin is a perfect example of the kind of hidden gem we love recommending! We’ll be sure to share your lovely feedback with the team — they’ll be delighted to hear it. Thanks again for choosing Le Boat. We hope to welcome you aboard again soon! Warm regards, Colin from Le Boat
Added on 19 August 2025
lovely lady really helped with booking
lovely lady really helped with booking
Reply from Le Boat, 19 August 2025
Thank you so much for your kind words! We’re delighted to hear that one of our team members made your booking experience such a positive one. We’ll be sure to pass on your lovely feedback. If you need anything else before your trip, we’re always here to help! Warm regards, Colin from Le Boat
Added on 19 August 2025
So far so good
So far so good
Reply from Le Boat, 19 August 2025
Hello Anthony, Thank you for your review – we’re glad to hear your experience has been smooth so far! If there’s anything you need between now and your trip, please don’t hesitate to get in touch. We look forward to welcoming you on board! Warm regards, The Le Boat Team
Added on 19 August 2025
We boated in Canada
We boated in Canada. The boats are excellent and very easy to handle. The locks are a great experience
Reply from Le Boat, 19 August 2025
Hello Jeffrey, Thank you for sharing your experience boating in Canada! We’re so pleased to hear you found the boats excellent and easy to handle. The locks really do add a special touch to the adventure, don’t they? We look forward to welcoming you back to the waterways soon! Warm regards, Colin from Le Boat
Added on 19 August 2025
Great service from booking to picking…
Great service from booking to picking up the boat. Excellent team. 👍
Reply from Le Boat, 19 August 2025
Hello Harry, Thank you so much for your kind words! We’re delighted to hear you had a great experience from booking right through to picking up your boat. Our team will be thrilled to know their efforts made such a positive impression. We hope you have an amazing holiday and look forward to welcoming you back soon! Warm regards, Colin from Le Boat
Added on 19 August 2025
LeBoat Provided an amazing vacation experience.
LeBoat Provided an amazing vacation experience. The booking process was easy. Training was very good and the boat was easy to drive. The boat was comfortable and all the amenities we needed.
Reply from Le Boat, 19 August 2025
Dear Valerie, Thank you for your lovely review! We’re so glad to hear that everything—from booking and training to the comfort and ease of cruising—made for such a great vacation experience. That’s exactly what we aim for! We’d love to welcome you back on board again soon. Warm regards, Catherine Le Boat
Added on 19 August 2025
The staff at Le Boat in Smiths Falls is…
The staff at Le Boat in Smiths Falls is top notch! They made sure our holiday was well planned, that we were comfortable operating the boat, and checked in on us when we returned.
Reply from Le Boat, 19 August 2025
Dear Dene, Thank you so much for your kind words! We’re thrilled to hear that our Smiths Falls team helped make your holiday smooth and enjoyable from start to finish. From planning to cruising and returning, it’s always our goal to ensure you feel confident, supported, and cared for throughout your journey. We hope to welcome you back aboard soon for another amazing adventure! Warm regards, Catherine Le Boat
Added on 19 August 2025
Caledonian Canal – Excellent
We had a fantastic week cruising the Caledonian Canal. Le Boat at Laggan were great, they gave us all the information needed, including pre arrival info & everything including check out was extremely well organised. The scenery is amazing here & we were blessed (most of the time) with sunny, clear weather. Being newbies at boating we were a bit nervous about negotiating locks for the first time, but we found the other boaters on the canal were very friendly and keen to help, the lock keepers were also amazing and made sure we were looked after. It has been a long time dream to tour the Caledonian Canal & this trip fully lived up to expectations.
Reply from Le Boat, 19 August 2025
Hello Phil, Thank you for sharing your experience! We’re thrilled that your week on the Caledonian Canal was everything you hoped for. It’s wonderful to hear that our Laggan team helped make your first boating adventure smooth and enjoyable. The Caledonian Canal is truly spectacular, and we’re glad you got to enjoy the scenery and the sunny weather. Vanille from Le Boat
Added on 19 August 2025
I haven't gone on the boat yet so I…
I haven’t gone on the boat yet so I cant say . I am giving five stars for booking experience.
Reply from Le Boat, 19 August 2025
Hello Gerard, Thank you for your review! We’re delighted to hear that your booking experience went smoothly. We look forward to welcoming you on board soon and hope your upcoming cruise will be just as enjoyable. Vanille from Le Boat
Added on 19 August 2025
A wonderful boat!
The boat was exceptionally well equipped and clean. The staff were all super friendly and gave us helpful tips before our trip. We tried it out with a three night trip and wished we had booked a longer 7 night trip. Next year!
Reply from Le Boat, 19 August 2025
Hello Sarah, Thank you for your lovely feedback! We’re thrilled you enjoyed your boat and found our team helpful. We completely understand—once you start cruising, seven nights is always better than three! We look forward to welcoming you again next year. Vanille from Le Boat
Added on 19 August 2025
Good so far
Booking experience was very good. High hopes now for the trip.
Reply from Le Boat, 19 August 2025
Hello Paula, Thank you for your feedback! We’re glad your booking experience went smoothly, and we’re excited for you to enjoy your upcoming trip. Vanille from Le Boat
Added on 19 August 2025
Great people
Great people
Reply from Le Boat, 19 August 2025
Hello Shirley, Thank you for your kind words! We’re thrilled to hear you enjoyed your experience with our team. Vanille from Le Boat
Added on 19 August 2025
Dario has been most helpful and…
Dario has been most helpful and patient, as I tried to find the right timing, the right cruise and the right size boat for four of us, as the other couple has never cruised Le Boat before. We could not have done this without his expert guidance.
Reply from Le Boat, 19 August 2025
Hello Thomas, Thank you very much for your feedback! We have taken note of your comment and are delighted that Dario was able to guide you with patience and expertise in choosing the right timing, cruise, and boat size for your party of four. We made sure everything was set up perfectly for you and are happy that it contributed to a successful experience. Vanille from Le Boat
Added on 19 August 2025
Our representative was knowledgeable…
Our representative was knowledgeable and responsive. She did a great job helping us plan our vacation.
Reply from Le Boat, 19 August 2025
Hello, Thank you for your kind words! We’re thrilled that our representative could assist you so effectively and help make your vacation planning smooth and enjoyable. Your feedback has been shared with Vanille and the team—they’ll be very happy to hear it! Vanille from Le Boat
Added on 19 August 2025
Le Boat Team Smiths Falls goes beyond the call to ensure clients enjoy fantastic vacation!!!
Le Boat Team collaborates and finds solutions to ensure client vacation experience is memorable.
Reply from Le Boat, 19 August 2025
Hello Charles, Thank you so much for your fantastic feedback! We’re delighted that the Le Boat Team in Smiths Falls could go above and beyond to make your vacation memorable. Your kind words have been passed on to Vanille and the team they’ll be thrilled! We look forward to welcoming you on another adventure soon. Vanille from Le Boat
Added on 19 August 2025
Rideau Canal South
Our Le Boat experience was great. From the online booking to on site orientation everything went smoothly. Learning to navigate and drive the boat was relatively easy, there was a learning curve to reading the maps in the more open waters, binoculars are a must to have. Everywhere we went people were helpful and welcoming and the sights were outstanding. We will return.
Reply from Le Boat, 19 August 2025
Hello Dave, Thank you so much for your wonderful feedback! We’re thrilled that your Le Boat experience on the Rideau Canal South went so smoothly, from booking to orientation. It’s great to hear that you enjoyed navigating the boat and exploring the beautiful sights along the way. We’ve passed your comments on to Vanille and the tea they’ll be delighted! We look forward to welcoming you back on another adventure soon. Vanille from Le Boat
Added on 19 August 2025
I am very pleased with Le Boat
I am very pleased with Le Boat. In the past I have chartered three times in France with a competitor. Le Boat was quick to respond to my questions, and offered me the itinerary I wanted on the Canal du MIDI. It also has very good reviews on the condition of its boats.
Reply from Le Boat, 19 August 2025
Hello Victor, Thank you very much for your kind feedback! We’re delighted to hear that your experience with Le Boat on the Canal du Midi met your expectations. We’ve passed on your compliments to the team, and we look forward to welcoming you on board again for another wonderful adventure. Warm regards, Vanille from Le Boat
Added on 19 August 2025
The trip from Smiths Falls down to Jones Falls
The trip from Smiths Falls down to Jones Falls was fabulous. We had accurate and useful charts and a GPS for navigation. That proved more helpful than usual since the water level was down about 18” due to the lack of rain. Steering one of the Horizon boats takes a little getting use to, but we began to understand each other a few locks into the trip. We had fun going through the locks and the scenery along the canal and in the lakes was great. The Le Boat group at Smiths Falls were excellent and very helpful. I recommend the trip to anyone willing to pilot a boat through the canals and lakes.
Reply from Le Boat, 19 August 2025
Hi Dave, Thank you for your wonderful feedback! We’re delighted to hear that your journey from Smiths Falls to Jones Falls was such a success, and that our charts and GPS proved especially useful with the lower water levels this season. Steering a Horizon boat can take a little getting used to, but we’re glad to hear you and your boat quickly got in sync and enjoyed the trip. We’ve taken on board feedback from guests like you over the years, which is why we’ve refined our navigation tools and added extra on-the-water tips so you can relax and enjoy the locks, scenery, and peaceful lakes. We’ll be sure to share your kind words with the Smiths Falls team, they’ll be thrilled. We look forward to welcoming you back for another adventure on the water! Vanille from Le Boat
Added on 15 July 2024
We took the Le Boat tour in Belgium from June…
We took the Le Boat tour in Belgium from June to July 2024. Rik from Westhoek Marina at Nieuwpoort was an exceptional guide. He provided us with many useful travel tips, and we greatly appreciated the staff members’ helpfulness and positive attitude. When one of our suitcase wheels broke, Rik even went out of his way to drop us off at the Nieuwpoort bus and tram station. We loved every little town (especially Bruges and Ghent, but Diksmuide and Ieper were also interesting and beautiful in their own way. We completed both Route 1 and Route 2. Thanks to the Belgium team—this was such a great holiday!
Added on 11 July 2024
Good and easy to around on bicycle. Restaurants plentiful
Good and easy to around on bicycle. Restaurants plentiful
Added on 11 July 2024
Really friendly team, very professional, bat loavely, and a really…
Really friendly team, very professional, bat loavely, and a really different fun holiday break.
Added on 11 July 2024
This was our first Le Boat experience. Awesome choice and…
This was our first Le Boat experience. Awesome choice and so glad we did it. Apart from the adrenalin to ensure you do things correctly, to the calm and relaxed hours on the canal. Our family was excited about all the planning, boating and exploring small towns like Edam, Zaanse Schaans and Maarssen on foot, bike and sometimes just on the deck! As a first time Le Boater, the staff made it easy and explained all the detail and operations (p.s. be sure to take notes), that helped us on our way. By day 2 you definitely feel more comfortable with all the bridges, signals, sluices and mooring. This was a unforgettable family holiday and we will surely tdo this again when opportunity presents itself.
Added on 10 July 2024
Everyone at St Jean de Losne were above and beyond…
Everyone at St Jean de Losne were above and beyond nice and helpful. They were going to call us a cab when we arrived in St Jean by train but a staff member just came and picked us up! The gentleman that showed us around the boat was excellent as well. In Branges, the women helping us check out was so nice and professional, can’t speak highly enough of her. The other staff in Branges were, oddly, not helpful. It’s traditional in any dockside setting to help those in need of a hand when coming into dock, even if aren’t working but just people sharing the dock. These guys (who are employed by Le Boat) just sat smiling as we came in to an unfamiliar harbor in the pouring rain and didn’t lift a hand to help. Then told us, after we were tied up that we’d tied up in the wrong place and told us to move. As I said, very odd considering how great everyone else from Le Boat was with us on our trip.
Already thinking about our next trip with Le Boat – Highly recommended!
Added on 10 July 2024
Everyone at St Jean de Losne were above and beyond…
Everyone at St Jean de Losne were above and beyond nice and helpful. They were going to call us a cab when we arrived in St Jean by train but a staff member just came and picked us up! The gentleman that showed us around the boat was excellent as well. In Branges, the women helping us check out was so nice and professional, can’t speak highly enough of her. The other staff in Branges were, oddly, not helpful. It’s traditional in any dockside setting to help those in need of a hand when coming into dock, even if aren’t working but just people sharing the dock. These guys (who are employed by Le Boat) just sat smiling as we came in to an unfamiliar harbor in the pouring rain and didn’t lift a hand to help. Then told us, after we were tied up that we’d tied up in the wrong place and told us to move. As I said, very odd considering how great everyone else from Le Boat was with us on our trip.
Already thinking about our next trip with Le Boat – Highly recommended!
Added on 10 July 2024
Great staff, fantastic location, really enjoyable break.
Great staff, fantastic location, really enjoyable break.
Added on 10 July 2024
We rented a new boat which worked perfectly. The staff…
We rented a new boat which worked perfectly. The staff , waiters, mechanics, reception , booking agent were all amazing, friendly and no issue was too small or too big to fix. Thank you for a wonderful holiday .
Added on 10 July 2024
Stunning countryside with am easy going pace. We were diverted…
Stunning countryside with am easy going pace. We were diverted to the Loure Lateral due to flooding. While not our first choice the service provided by Le Boat was excellent. Highlights were visiting Sancerre and Never.
Added on 10 July 2024
Stunning countryside with am easy going pace. We were diverted…
Stunning countryside with am easy going pace. We were diverted to the Loure Lateral due to flooding. While not our first choice the service provided by Le Boat was excellent. Highlights were visiting Sancerre and Never.
Added on 9 July 2024
Excellent service from staff at Chertsey and our boat ‘Magnifique’…
Excellent service from staff at Chertsey and our boat ‘Magnifique’ was great. We travelled from Chertsey to Windsor and and had a great time . Looking at next year Benson to Oxford.
Added on 2 July 2024
A magical holiday! I will definitely do it again if…
A magical holiday! I will definitely do it again if I can. Le Boat were excellent on all levels. Efficient and friendly and nothing was too much trouble. The consultant I booked through was outstanding, as were the staff at the base (Le Mas d’Agenais). They attended to all our queries and were pleasant and helpful. They also arranged a taxi for us to get from Marmande to the base which was a great help. The base is a beautiful spot on the canal and very organised. I highly recommend them. Thank you for the incredible trip and service.
Added on 2 July 2024
Our 7 day cruise with Le Boat was truly memorable.…
Our 7 day cruise with Le Boat was truly memorable. The support was fantastic and we will return for another cruise.
Added on 2 July 2024
Very relaxing at this time of the year. Great staff…
Very relaxing at this time of the year. Great staff at each end .
Would be great if the ports could have a list of costs that was available at the boat office.
Saying that we had great port staff with lot’s of helpful advice.
Meet slot of people doing the same thing along the way
Added on 27 June 2024
A pleasant relaxing trip through some interesting old villages and…
A pleasant relaxing trip through some interesting old villages and picturesque countryside .
Added on 27 June 2024
A pleasant relaxing trip through some interesting old villages and…
A pleasant relaxing trip through some interesting old villages and picturesque countryside .
Added on 26 June 2024
Lovely staff, the canal is so beautiful. Boat was good,…
Lovely staff, the canal is so beautiful. Boat was good, at a fair price
Added on 25 June 2024
We had a wonderful holiday, and the Clipper was well…
We had a wonderful holiday, and the Clipper was well equipped. The canals of Northern Holland were a fantastic holiday venue! I highly recommend this for everyone wanting a relaxed, fun, beautiful vacation!
Added on 15 July 2024
Although our boat was small, it was well-equipped with everything…
Although our boat was small, it was well-equipped with everything we needed for our stay and maneuvered easily in the canals.
Added on 11 July 2024
Fantastic trip on the Belgium canals and excellent company to…
Fantastic trip on the Belgium canals and excellent company to go with…Le Boat. Very professional and helpful. Xx
Added on 11 July 2024
Again, awesome boat. We originally booked the Sheba, but due…
Again, awesome boat. We originally booked the Sheba, but due to unavailability Le Boat upgraded us to the Royal Mystique. Practical lay-out, lots of space for 4 people and definitely enjoyed the deck and gasbraai (bbq) outside. Felt like the Captain of my own boat.
Added on 10 July 2024
Older boat with three large cabins. Well maintained and comfortable.…
Older boat with three large cabins. Well maintained and comfortable. We had a very hot week so air-conditioning or fans in each cabin would have been appreciated as it was difficult to cool the inside of the boat down.
Added on 9 July 2024
Itinerary was good just as described in their brochures. The…
Itinerary was good just as described in their brochures.
The locks were harder work than anticipated.
The stops and restaurants were all nice. Top marks to Marseillet. Lovely spot with support Auberge O son of O.
Added on 3 July 2024
Incredibly well organized customer service. Everything was perfect from the…
Incredibly well organized customer service. Everything was perfect from the initial call for information to arriving and setting out for a 4 day cruise. Absolutely beautiful views and easy waterways to navigate.
Added on 2 July 2024
Salsa A is an extremely comfortable barge. It is well-appointed,…
Salsa A is an extremely comfortable barge. It is well-appointed, clean and has plenty of space. We were 6 people (3 couples), for a week. Bedrooms 3 & 4 are quite cramped so the extra room was handy. The kitchen area is easy to use and has everything you need, plus 2 fridges which was great. The living space has ample room, as well as upstairs on the deck. We were briefed before we set off by a knowledgable and friendly member of the team and everything went smoothly. It’s the second time we have used Le Boat and will do so again. A very memorable and outstanding trip, thank you.
Added on 2 July 2024
Great sized boat for larger groups. 4 cabins with double…
Great sized boat for larger groups. 4 cabins with double beds and 2 double beds by re-arranging the sofas in front. Well equipped and it has 2 fridges.
Added on 2 July 2024
Would book a bigger boat next time as it was…
Would book a bigger boat next time as it was a bit small as one passenger was over six foot.
Would be better if the was at least one 240volt outlet that works of a inverter will not in port.
Added on 27 June 2024
The boat was clean and suited our needs. It was…
The boat was clean and suited our needs. It was not difficult to drive.
Added on 25 June 2024
Clean, spacious and perfect for groups.
Clean, spacious and perfect for groups.
Added on 25 June 2024
Good boat, easy to handle and well equiped. Saloon inside…
Good boat, easy to handle and well equiped.
Saloon inside was perfect for 4 of us, but outside is not so big, 2 shower toilets is a great feature.
Added on 19 June 2024
We ended up with a smaller boat which wasn't quite…
We ended up with a smaller boat which wasn’t quite big enough for 6, but much better than nothing.
Added on 19 June 2024
The boat had a few minor problems but they didn't…
The boat had a few minor problems but they didn’t interfere with its operation.
Added on 18 June 2024
Boat was good for 5 of us. If I went…
Boat was good for 5 of us. If I went again I would get the next bigger boat with extra bunk. It gets kind of crowded when someone is always sleeping on the main cabin couch area.
Added on 18 June 2024
Our boat was in great condition and we had no…
Our boat was in great condition and we had no issues with it. It was very well laid out.
Added on 18 June 2024
Best boats in the fleet
Best boats in the fleet
Added on 18 June 2024
Big nice and very comfotable. We were four people on…
Big nice and very comfotable. We were four people on the boat.
