Terms and Conditions

Le Boat Booking Terms and Conditions

Updated: October 16, 2020

Key points:

Our terms and conditions will apply in full from the time at which we send a Booking Confirmation.

If you then cancel, there will be cancellation charges. Initially this may only be a deposit, but can go up to 100%.

You can make changes to your booking in certain circumstances. We make a charge for this. We can change and cancel your booking. 

We are responsible to you for providing your vacation but there are legal limits.

Adequate and valid travel insurance is compulsory for all our travelers and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance. We recommend you take out insurance as soon as your booking is confirmed.

Please read the full terms below for more information and for other important rights and obligations.

 

1. Our details

Your booking is with Mariner International Travel Inc. as Le Boat registered in Delaware, USA with registered address at Corporation Trust Center, 1209 Orange Street, Wilmington, Delaware, 19081, US (hereinafter called “Le Boat”, “we”, “us”, the “Company” or “our”).

 

2. Your vacation booking

a.As you are booking arrangements other than a package vacation, the arrangements will not be financially protected.

b.To make a booking you can contact us in several ways; directly over the telephone, via our website at www.leboat.com (“Website”) or through an approved travel agent.

c.Renters must be over the age of 18 years (21 years in Ireland). The minimum number of people required to rent a boat is 2 adults, or 3 adults on our Vision boats. For easier handling in locks and when mooring we recommend at least three adults on all our larger boats, greater than 12m in length. The number of passengers on board may not exceed the maximum amount of passengers the boat is licensed for.

d.A booking is made, and our terms and conditions apply in full, from the time at which we send a Booking Confirmation. The person making the booking (the “lead name”) must be 18 years old or over and when you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. We may transfer your booking to another company in our group, but this will have no effect on your vacation arrangements.

e.Whether you book alone or as a group, we will only deal with the lead name in all subsequent correspondence, including changes, amendments and cancellations. The lead name is responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person traveling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons traveling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.

f.When you receive the Booking Confirmation, if there is an obvious error we reserve the right to correct it as soon as we become aware of it, but will do this within 7 days of issuing the Booking Confirmation or, if your departure is within 7 days, no later than 24 hours before you go. The Booking Confirmation will be emailed to you (to the address given to us by the lead name at the time of booking) and will not be issued unless payment of the due balance has been received.

g.For those vacations where an additional local payment is required this will be confirmed to you. A local payment is a portion of the vacation cost which must be paid directly to the local representative as instructed. If the price of your vacation includes a local payment this must be paid in the currency specified. Please note that your vacation price will not be considered to have been paid in full until the local payment has been made. Tourist taxes, resort fees or similar that are charged locally may be implemented or changed without prior warning. We do not accept responsibility for these costs, which must be paid by you and are not included within your vacation price.

h.Your personal safety is of paramount importance to us and therefore it is imperative that you advise us at the time of booking of any condition, medical or otherwise, that might affect your or other people’s enjoyment of the trip. This should include, but not be limited to, any special dietary requirements (including, for example, allergies) and any reduced mobility affecting you or members of your booking. Please contact us by email at [email protected] to discuss any such requirements.

i.All prices shown in any brochure are 'from' prices and shown as a guide only. They are accurate at the date published, but we reserve the right to change any of those prices from time to time. Current and accurate pricing can be obtained from our website or from our sales teams In the unlikely event of an administrative error leading to an incorrect price being displayed, we reserve the right to correct it (including after a booking has been confirmed). Offers are not combinable unless expressly stated and may be withdrawn at any time. All quotations are provisional until confirmed in writing on your Booking Confirmation. Before you make a booking we will give you the up-to-date price of your chosen vacation including the cost of any supplements, upgrades or additional facilities which you have requested.

j.Extras not booked and paid for at the time of early booking will be charged at the higher prices at the base. Certain payments, as indicated in the pricing information, may be taken locally at the destination base in local currency.

k.The prices quoted in any brochure are based on costs, exchange rates, taxes and levies as known as at July 31, 2020.

 

3. Paying for Your vacation and Insurance

a.When you make your booking you must pay a deposit of 40% of the vacation cost. The balance of the price of your vacation must be paid at least 70 days before your departure date. If you are booking within 70 days of departure full payment must be made at the time of booking. If the deposit and/or balance is not paid in time, we shall cancel your booking. If the balance is not paid in time we shall retain your deposit and any other relevant charges.

b.Once a booking has been confirmed, offers and discounts cannot be applied retrospectively

c.If you book through an agent, all contact with you will be via them.

d.You may also be required to pay for any non-transferable and non-refundable items, such as collision damage waiver and any other applicable supplements due, at the time of balance and they may be non-refundable in the event of cancellation.

e.We do not accept payments made by Diners or cheque. We will accept payments by credit cards (American Express, Visa, Mastercard) and by bank transfer.

f.Adequate and valid travel insurance for your chosen itinerary is compulsory for all travelers and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance. We recommend you take out insurance as soon as your booking is confirmed. You are strongly advised to insure yourself against any possible risk that may occur and in particular to ensure that you have sufficient insurance in respect of dependent relatives and force majeure events. Le Boat has partnered with Allianz to offer a travel insurance scheme for US residents (not applicable for residents in the state of New York and Hawaii), details of which can be obtained from the sales teams or our website, but you are responsible for satisfying yourself that the cover is suitable for the entirety of your trip and offers an acceptable level of cover for you.

 

4. Security Deposit & Collision Damage Waiver (CDW)

a.All Customers are required to pay a Security Deposit on arrival at the base.

b.You will be liable for any costs if we determine that your boat and/or equipment is returned damaged, that there are direct costs associated with an incident during your cruise or that there is loss or damage caused to property belonging to a 3rd party or costs. In this event, you will be charged up to the full value of you Security deposit at the base at the end of your vacation.

c.If such damage or loss is caused as a result of your negligence or reckless conduct you will be liable for the full extent of the loss suffered. Please note that if loss or damage caused by your negligence or reckless conduct is in excess of the value of the Security Deposit, we reserve the right to pursue a claim against you for the full extent of our loss.

d.Acts that will be considered as negligence or reckless conduct will include, without limitation, cruising under the influence of alcohol and/or drugs, not having sufficient crew in charge of the boat at all times, having a person less than 16 years of age driving the boat not being in control of the boat by means within the control of the Skipper, non-respect of local navigation rules and navigation limits.

e.During the booking process you will be provided with the option of either purchasing Le Boat Collision Damage Waiver (“CDW”) or paying a higher Security Deposit at the base as set out below. You will not be able to proceed with your booking unless you agree to one of the options and by asking us to confirm your booking you are agreeing to comply with the content of this section and make any required payment. If you elect to pay the higher Security Deposit you may change your mind at any point up to departure and purchase CDW.

f.The Security Deposit will be taken as a pre-authorisation on your credit card, at our base, prior to embarkation. If you fail to provide a payment pre-authorisation, we reserve the right to cancel your booking without further liability and without any right to a refund and you will not be entitled to continue with the charter. A pre-authorisation means that instead of actually debiting funds from your card, we just put a temporary “hold” on the funds. We therefore recommend that you ensure you have sufficient funds in your account.

g.You will be asked to sign a form before embarkation confirming that you fully understand your obligations in the event of any loss or damage to the boat, ancillary equipment or third party property.

h.On return of the boat to the base following the charter period and following inspection of the boat by our base staff, in the event that we are satisfied that there is no apparent damage to the boat on its return from you, our base staff will cancel the payment pre-authorisation. Funds will become available in your account within 1-30 days of cancellation of a pre-authorisation depending on each individual banks process. Please note that any monies paid in respect of Collision Damage Waiver are a non-refundable sum to reduce your Security Deposit.

i.If we determine damage, loss or direct costs (as above) we reserve the right to charge up to the full value of your Security Deposit. We may use all or part of the value of the Security Deposit paid by you to repair any damage caused to the boat or its contents during the period of your arrangements, including without limitation the costs involved in lifting the boat for a full inspection to assess the damage to the boat.

j.In the event that the costs associated with losses or damages suffered by us as a result of any breach by you of these booking conditions is less than the value charged to you, we shall refund the balance of the value of the Security Deposit paid. This will be refunded as soon as reasonably possible after the damage has been repaired or the repair costs have been ascertained.

k.In the event of any disagreement over damage or loss, we shall retain the full value of the relevant Security Deposit paid by you until the matter is resolved.

m.IMPORTANT NOTES
i.The Security Deposit is a mandatory requirement and is a condition of your booking. The sum due is set out in the table below.

ii.We recommend that you purchase Le Boat Collision Damage Waiver (CDW) upfront to reduce the value of the Security Deposit payable at the base. CDW is an optional item and we reserve the right to change the daily rate at any time. If you take out CDW when you book our published rates at the time of booking will apply. You may elect to take CDW at any time up to departure but please bear in mind the daily rate can be change and you will be required to pay the prevailing rate as at the date you choose to take out the CDW. Our current rates are available at: www.leboat.com/travel-information/extras and will also be made available to you upon booking.

 Full Security Deposit without CDW
payable upon arrival at base
Boat CategoryUKRest of EuropeCanada
Budget £1,865€2,250CA$3,405
Comfort £2,070€2,500CA$3,785
Comfort Plus £2,280€2,750CA$4,160
Premier £2,695€3,250CA$4,920

 

 

Lower Security Deposit with CDW
payable upon arrival at base

Boat CategoryUKRest of EuropeCanada
Budget £205€250CA$380
Comfort £290€350CA$530
Comfort Plus £415€500CA$755
Premier £620€750CA$1,135

 

5. If You Cancel Your vacation

a.You, or any member of your party, may cancel your travel arrangements at any time. Written notification by email to [email protected] from the lead name or your travel agent must be received at our office. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows (see also the exception below):

Period before departure in which you notify usCancellation charge
More than 70 daysDeposit only (40%)
Between 70 and 43 days45% of total vacation cost
Between 42 and 15 days60% of total vacation cost
Less than 14 days100% of total vacation cost

 

b.Your deposit is non-refundable, even if the cancellation charge calculated is lower than the deposit amount paid.

c.If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges; You will remain responsible for the full amount of your insurance premium and this will not be refunded in the event of your cancellation. Please note that certain costs may be refunded should you cancel the entire charter (e.g. Collision Damage Waiver) before cancellation charges are applied.

 

6. If You Change Your Booking

a.If, after our Booking Confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date (in the same cruising season), destination or boat, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the lead name or your travel agent.  The price of your vacation may increase or decrease to reflect the changes requested by you. You will be asked to pay an administration charge of US$140 (more than 70 days prior to departure) or US$250 (between 70 and 15 days prior to departure) per booking amendment and any further cost we incur in making this alteration and any increase in the cost of your trip. Please check whether your vacation insurance will cover any changes or increased costs resulting from a change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.

b.Should you request a major alteration within 70 days of departure date (such as, but not limited to, a change of date or location or boat style) then this will be treated as a cancellation and re-booking and the cancellation charges detailed below shall apply. 

c.You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing at least 14 days before departure provided that the new lead passenger accepts the transfer and these booking conditions. Both you and the new traveller are responsible for paying all costs we incur in making the transfer. Payment is made by you of an administrative charge of a minimum of US$60 per person plus payment of all costs charged or levied by those supplying your travel arrangements

 

7. If we cancel your booking

a.We reserve the right to cancel your booking. We will not cancel less than 70 days before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance or any reason beyond our control.

b.For the purposes of these terms and conditions “unavoidable and extraordinary circumstances” include but are not limited to: war, threat of war, epidemic, significant risks to human health such as the outbreak of a serious disease at the travel destination, natural or nuclear disaster, serious security problems such as terrorist activity, civil unrest or events arising out of political instability, industrial dispute or strikes, shortage of water, obstruction and/or repairs to any waterway, lock or navigational equipment, shortage of or non- availability of fuel and other actual or potential adverse weather conditions, bad weather (actual or threatened) and significant building work taking place at one of our bases or your planned route.

c.If we are forced to cancel your charter after departure we will, wherever possible, make suitable alternative arrangements. If we are unable to make such alternative arrangements, or you reject these for good reason then we will return you to your point of departure and refund you for any unused services, if appropriate.

d.If your vacation is canceled you can either have a refund of all monies paid or accept an alternative vacation of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value).

e.In the event a refund is paid to you, we will:

i.provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.

ii.pay compensation as detailed below except where the cancellation is due to unavoidable and extraordinary circumstances (as defined in clause 7).

Period before departure in which we notify youAmount per boat you will receive from us
More than 70 daysNil
Between 70 and 43 daysUS$30
Between 42 and 15 daysUS$60
Less than 14 daysUS$120

 

This table does not preclude you claiming more if you are legally entitled to do so.

 

8. If we change your booking

a.It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you or your travel agent are notified about it at the earliest possible. We strongly recommend that you make no travel arrangements to your point of departure, make any connecting travel that is non-refundable or non-changeable or incurs penalties or incur any costs in respect of visas or vaccinations until such time as your travel itinerary has been confirmed on your departure documents. If you make such arrangements which you are then unable to use due to a change in your itinerary we shall not be liable to you for the cost of those arrangements.

b.If we are forced by circumstances beyond our control (see clause 7) to alter significantly any of the main characteristics of the booking you will have the rights set out below. Whether a change is ‘major’ depends on the nature of the charter and may include: change of cruising area, change of departure date and change of boat to a lesser model.

c.We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative vacation, where we offer one (we will refund any price difference if the alternative is of a lower value). We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be canceled.

d.If you choose to accept a refund:

i.we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.

ii.we will pay compensation as detailed below except where the significant change is due to unavoidable and extraordinary circumstances (see clause 7), which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.

iii.The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

Period before departure in which we notify youAmount per boat you will receive from us
More than 70 daysNil
Between 70 and 43 daysUS$30
Between 42 and 15 daysUS$60
Less than 14 daysUS$120

 

9. Our Liability to You

a.Our obligations, and those of our suppliers providing any service or facility included in your charter, are to take reasonable skill and care to arrange for the provision of such services and facilities.

b.You must inform us without undue delay of any failure to perform or improper performance of the services included in this vacation. If any of the services included in your vacation are not performed in accordance with these booking conditions, or are improperly performed, by us or the service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to (i) you or another member of your party; (ii) a third party unconnected with the provision of the travel services in the vacation and is unforeseeable or unavoidable; or (iii) unavoidable and extraordinary circumstances.

c.Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to the following:

i.You agree that any transport company’s (or other supplier’s) own ‘Conditions of Carriage’ will apply to you on any journey by road, rail, sea or air. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage'. You acknowledge that all of these terms and conditions form part of your contract with us as well as with the transport company. You can ask us or the travel agent booking your vacation to provide you with a copy of any of the conditions applicable to your journey. The airline's terms and conditions are available on request.

ii.Any relevant international convention, for example the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions. You can ask for copies of the travel service contractual terms, or the international conventions, from our Customer Services Department at [email protected].

d.Standards of, for example, safety, hygiene and quality vary throughout the transport and destinations that your charter may involve. Sometimes these standards will be lower than those which would be expected in the US. The suppliers of the services and facilities included in your vacation should comply with local standards where they are provided. The outline itineraries given for each charter must be taken as an indication of what should be accomplished, and not as a contractual obligation on our part. Changes in itinerary may be caused by local political conditions, mechanical breakdown, weather, border restrictions, sickness, or other unforeseeable circumstances.

e.In the event medical care becomes necessary on your trip, you may be hours travel by water, or other non-vehicular transportation from any medical facility. The medical facility you may be treated in may not have the same standards as hospitals or doctor’s offices in your home country. The medical personnel you will be treated by may not speak fluent English and have the same training as medical personnel in your home country. You further acknowledge that an emergency evacuation may be unavailable, expensive and delayed at your boat's location, and that the medical facilities and attention available aboard the boat are limited. Decisions are made by our staff based on a variety of perceptions and evaluations of the situation at hand. You understand and agree to abide by these decisions.

f.This entire clause does not apply to any separate contracts that you may enter into for excursions or activities whilst on vacation for which liability rests with the excursion provider and not us.

 

10. Complaints and Assistance

If you have a complaint about any of the services included in your vacation and/or need assistance whilst away, you must notify our local base without undue delay who will try to put things right. If it is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at [email protected] or your travel agent giving your booking reference and all other relevant information. If you have a complaint about the vacation, you must still take all reasonable steps to minimise the disruption to your enjoyment of the vacation. This is called ‘mitigation of loss’. Your claim may not succeed or you may not receive compensation if you didn’t complain as soon as possible (on the spot) and give us every reasonable opportunity to put things right, or if you didn’t accept any reasonable attempts by us to sort out the problem at the time.

 

11. Additional assistance 

If you’re in difficulty whilst on vacation and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.

 

12. Passport, Visa, Health, Travel and Immigration Requirements

a.Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

b.We are able to advise on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least 2 months prior to travel for the latest health requirements, recommendations for your destination and any costs. You should check this information at least 2 months before departure and again within 14 days of travel. Where you do not do so and either are not allowed to enter any country, or suffer personal injury or death as a result, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements. Clients with existing medical problems, pregnant women and anyone who has recently visited other countries should check requirements with their general practitioner.

c.When assessing whether vacations will operate we use information from our local offices in conjunction with advice from the State Department and other relevant government bodies. It is your responsibility to acquaint yourself with the travel advice provided by these government bodies. Please visit https://travel.state.gov/content/travel/ for travel information about your destination country.

 

13. Conduct

a.We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behavior is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put our staff or agents or other customers in any risk or danger, on the telephone, in writing or in person.

b.If the base manager or any of our resort staff or agents believes that you could be disruptive or that you are suffering from a contagious disease, they can also refuse to let you take your boat.

c.If you are disruptive and prevented from boarding, we will treat your booking as canceled by you from that moment, and you will have to pay full cancellation charges (see clause 5). We will not be liable for any refund, or compensation or any costs or expenses you incur.

d.As a result of your behavior during any stage of your vacation, we reserve the right to make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result, including but not limited to (i) cleaning, repairing or replacing property lost, damaged or destroyed by you, (ii) compensating other customers, staff or agent affected by your actions Criminal proceedings may also be instigated.

e.You are not permitted to sail/cruise on your boat during the hours of darkness (which shall run from the start of sunset to sunrise).

f.You must conform to the rules of river navigation, and also the instruction given by the company and the river authorities. Applicable speed limits for each region will be advised locally and must be observed at all times. You shall restrict your cruising to those waters permitted by the Company, nor engage in towing, sub hiring or lending of the boat.

g.Any boat or other accommodation we arrange for you must only be used by those people named on your Confirmation Invoice or on latest amendment invoice issued. You are not allowed to share the boat or let anyone else stay on board. In accordance with clause 4 you are responsible for the cost of any damage caused to your boat or its contents during your stay. These charges must be met by you and may have to be paid locally.

h.For the purposes of this section reference to “you” or “your” includes any other person in your party.

 

14. Special Requests and Participation Requirements

We will consider special requests when you book. We will tell you whether there is a charge for the request and/or whether we can satisfy the same. We can only guarantee requests for which there is a charge, or those that are confirmed in writing. It is your responsibility to advise us of any special requirements. We regret we cannot accept any booking which is conditional upon the fulfilment of a particular request.

 

b.All clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen charter as described in this brochure.

c.Unaccompanied passengers under the age of 18 years need a letter of consent to travel alone from a parent or legal guardian. The minimum age of unaccompanied travel is 16 years of age on the date of departure.

d.Anyone suffering from mobility impairment, illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the charter. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the charter in which case all monies paid will be forfeit.

e.Anyone requiring the use of electrical CPAP equipment should inform Le Boat staff accordingly at the time of booking and should be aware that suitable power may not always be available to run the CPAP machine.

 

15. Accidents and Loss/Damage of Equipment

a.If the boat is involved in an accident of any nature, the Renter must immediately contact the base and complete an accident report form and ask any other party involved to complete the same form. The Renter will not ask for any repairs to be carried out without Le Boat’s agreement.

b.On arrival, the Renter will be asked to check the boat for external signs of damage and indicate these areas on a separate form. Should any equipment be lost, stolen or broken, the Renter must report this on return of the boat. A separate fee for certain items lost or damaged will be charged. This must be paid for locally and in local currency. Such items include, but are not limited to: gangplank, TV/DVD remote controls, mallet, pegs, parasol, outdoor table and chairs.

 

16. Check-in, Cruising Routes, Navigational Restrictions and Technical Assistance

a.Check-in: Standard check-in is from 14:00 on your start day. For an additional fee(s), and subject to operational constraints, early check-in from 11:00 can be pre-booked and will be detailed on your Booking Confirmation. We'll need to spend some time with you completing the check in processes and pre-departure briefing so you won't be able to leave the dockside straight away.

b.Cruising route: For operational reasons, the Company reserves the right to change the direction of your one-way cruise; to make a one-way cruise a return-to-base cruise and to make a return-to-base cruise a one-way cruise.  Such changes may be required at late notice. These changes will not entitle the Renter to cancel with a refund or compensation.

c. At the start of your cruise you will receive detailed cruising information for your region, clearly stating which waterways are navigable and which are prohibited or restricted. The base team will also advise on any specific routes which are prohibited or restricted, or procedures falling under the control of Inland Waterways Authorities for your cruising area. Our Customer Guarantee does not cover cruising in areas that are prohibited or restricted. Customers who require assistance (towing/haulage) as a result of cruising in prohibited/restricted areas will incur an additional charge, payable locally in local currency. Please contact the sales team prior to departure if you wish to cruise on any waterways not covered in our brochure.

d.The locks are closed on some public holidays, (e.g. May 1, November 1 and July 14) in most of our cruising regions. For more information, please contact our team.

e. Any suggested itineraries we outline must be taken as an indication of what could be accomplished, and not as a contractual obligation on our part. Changes in itinerary may be caused by local political conditions, mechanical breakdown, weather, border restrictions, sickness, or other unforeseeable circumstances. Timings provided with suggested itineraries are estimates only. These timings may be affected by operational difficulties or weather conditions. These timings may be affected by operational difficulties or weather conditions.

f.Le Boat has a breakdown service during normal working hours every day of the week. We will endeavour to attend and repair a breakdown or technical incident as quickly as possible. The Renter will have no claim against Le Boat for any failure caused by the Renter including but not limited to grounding, and in such instances the company will reserve the right to recover from the Renter the expenses incurred in rectifying the matter.

g.In the event of a technical failure not attributable to the Renter, and if repairs are not completed within 4 working hours after informing the base, the Renter will be entitled to compensation in the form of a discount on a future cruise. The value of the discount will be calculated based on the cost of the cruiser and in proportion to the time of immobilisation.  No claim may be instituted against the Company regarding a technical problem which was not reported by the Renter during the cruise.

 

17. Other costs while you cruise

Any services you use while away from our base, such as mooring fees, shore power, marina facilities and/or fresh water and pump out services must be paid at your own expense.

 

18. Boat descriptions & fleet availability

Boat layout plans, specifications and illustrations in the brochure are for general guidance. Some models within boat classes have minor variations. Fleet availability/boat models for each cruising suggestion/cruising region is correct at time of going to press but is subject to change without notice.

 

19. Return of the Boat / Cleaning Service

a.Failure to return the boat to the correct base, without our prior agreement, will incur will incur an abandonment fee of £700 (in UK) / €1,000 (in the rest of Europe) and CA$1,500 (in Canada).

b.The boat must be returned by 09:00 on your final day at the correct base. For an additional fee(s), and subject to operational constraints, late check-out can be pre-booked, which means you can return your boat by 12midday instead. This will be detailed on your Booking Confirmation. Late returns will incur an abandonment fee of £700 (in UK) / €1,000 (in the rest of Europe) and CA$1,500 (in Canada).

c.All customers must return the boat in a reasonably clean state with the following completed: i) all trash neatly bagged up; ii) all crockery and utensils cleaned and re-stored; iii) beds stripped; iv) decks mopped; v) bathrooms and toilets cleaned. If the boat is left in an unsatisfactory condition, the boat’s cleaning fee will be charged to the customer.

d.Cleaning service: For an additional fee we will take care of the final cleaning of your boat. In this case all you are asked to do is to bag up your trash & all crockery and utensils must be cleaned and re-stored.

e.To allow for additional cleaning, a US$65 supplement per pet is charged to take a maximum of two pets on board our boats. You are required to bring a basket/blanket for pets to sleep on and to refrain from letting pets lie on bedding or settees. Please do not leave pets unattended on your boat. If despite paying the pet cleaning supplement the base manager feels extra cleaning is required on the return of your boat, you will be asked to pay an additional boat cleaning fee.

 

20. Engine hours and Engine Hours deposit

a.The Engine Hour charge covers the cost of diesel for navigation and heating, gas and engine wear and tear and is calculated on a ‘per hour’ basis. The price is per engine hour used and varies depending on boat, region and fluctuations in diesel prices.

b.The hourly charge is between £5-£14 / €7-€18 / CA$9-CA$16 depending on boat type and usage, but is subject to change. Engine Hour is payable in local currency. In all regions, Le Boat charges for engine hours according to the amount of hours the engine has been running. At the start of your cruise, you will be informed how much the hourly charge will be and the current engine hours on your boat will be agreed and recorded with you.

c.At the start of your cruise your boat will have a full tank of fuel. Before departing the base you will be required to leave an Engine Hour Deposit, payable locally in local currency as per below. At the end of your cruise, you will either pay a supplement to cover the amount of engine hours actually used, or you will be due a refund if your actual consumption is less than the deposit paid.

 Fuel Deposit payable upon arrival at the base
Cruise durationRest of EuropeUKCanada
Up to 4 nights€150£125CA$225
for 5 - 6 nights€ 175£150CA$265
for 7 -10 nights€ 275£225CA$415
for 11 to 14 nights€ 400£325CA$605
for 15 nights and more€ 500£425CA$755

 

21. Car Transfers

a.Le Boat staff are insured to transfer cars between bases in all cruising regions where we have two or more bases (except Germany, Holland and Canada). We are unable to transfer cars heavier than 3.5 tones, cars pulling trailers or caravans, campervans, motorcycles or red license plates. Car transfers are available for a charge, must be pre-booked before departure and are subject to availability.

b.Our base teams can transfer rental/lease cars, but you should check with your rental/leasing company first as the terms of your agreement may not permit this. If it is permitted, your rental/leasing company may charge you extra to add a member of our base team as a named driver. For operational reasons, we may not know the name of the driver until the week of your departure.

 

22. Data Protection

We will use and process your data in accordance with our privacy policy.

 

23. Excursions and Activities

Excursions or other tours that you may choose to book or pay for whilst you are on vacation are not part of your vacation provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

 

24. Travel Agents

All monies you pay to the travel agent are held by him on our behalf at all times.

 

25. Law and jurisdiction

a. Any controversy or claim arising out of or relating to this Agreement, whether brought in rem or in personam, including without limitation any claim related to bodily injury, property damage or death, shall be settled by binding arbitration in the State of Delaware, USA in accordance with the rules of the American Arbitration Association then existing, and judgment on the arbitration award may be entered in any court having jurisdiction over the subject matter of the controversy. This agreement to arbitrate does not waive or modify the liability release contained in this document. Such proceedings will be governed by substantive Delaware law. The dispute will be resolved by a single arbitrator who must be a lawyer admitted to practice in the courts of at least one state in the United States and have a minimum of fifteen years of experience in civil litigation. The arbitrator so described will be selected by the American Arbitration Association. Each party to the dispute shall have the right on a single occasion to veto the designation of an arbitrator so selected. The parties waive the right to rely on any state law or statute which creates an exception to enforcement of the requirement that disputes be resolved pursuant to arbitration in the manner set forth in this provision.

b. This Agreement and any actions and proceeding shall be governed by the laws of the State of Delaware without regard to conflict of laws principles, with the exception of any admiralty or maritime claims, which shall be construed under the admiralty laws of the United States. If the right to seek arbitration is for any reason waived by both parties, or if judicial review of any arbitration decision is sought, any action or legal proceeding to enforce any provision hereof, or based on any right arising out of, this Agreement shall be exclusively in the courts of the State of Delaware, or if it has or can acquire jurisdiction, in the United States District Court for the District of Delaware, and all of the parties hereby consent to the exclusive jurisdiction of such courts and of the appropriate appellate courts in any such action or legal proceeding and waive any objection to venue or jurisdiction in connection therewith.

c. In connection with any action or legal proceeding arising out of this agreement, the parties hereby specifically and knowingly waive any rights that either party might have to demand a jury trial.

d. The invalidity or unenforceability of any part of this Agreement, or the invalidity of its application to a specific situation or circumstance, shall not affect the validity of the remainder of this Agreement, or its application to other situations or circumstances. Any provision of this Agreement held invalid or unenforceable only in part or degree will remain in full force and effect to the extent not held invalid or unenforceable.

e. Except as otherwise expressly provided to the contrary, this Agreement is for the benefit of LeBoat and the Passenger. This Agreement shall be exclusive of any advertising, marketing or other sales literature or activities of LeBoat and nothing contained in any of such materials shall be construed to create any rights as a result of or in connection with this Agreement.

 

26. Coronavirus Terms

Please be aware that we have introduced policies, procedures and requirements in response to the Coronavirus pandemic, COVID-19, which include measures we are implementing and procedures we require our customers to follow. This information can be found within our Covid Safety Charter which can be viewed at www.leboat.com/travel-information/covid-safety-charter. It is a requirement of your booking that you familiarise yourself with this information and ensure you comply with any requirements. Please note that this will be regularly reviewed and updated and you should ensure you check the latest information before your departure.