Customer reviews and feedback
The feedback and reviews we receive from our customers are very important to us – they help us to continually improve and deliver the very best vacation experience.
What our customers say about our service:
Added on 8 June 2025
Exceeded our expectations
The staff made us all feel so welcome and gave our little adventure a fun start. From start to finish we couldn’t fault the experience. Highly recommend for all ages.
Reply from Le Boat, 8 June 2025
Hello Kelly, Thank you so much for your kind words! We’re delighted to hear that your experience got off to such a great start and lived up to (or even exceeded!) expectations from beginning to end. It’s especially lovely to know it suited all ages in your group. We’re incredibly proud of our teams and will be sure to pass your feedback along to them—they’ll be thrilled to hear it. We’d be very happy to welcome you back for another adventure in the future. Warm regards, Colin from Le Boat
Added on 7 June 2025
The Sales agent at Le Boat is extremely…
The Sales agent at Le Boat is extremely responsive and helpful,
Reply from Le Boat, 7 June 2025
Thank you so much for your kind words! We’re thrilled to hear that our sales agent was responsive and helpful throughout your experience. Providing excellent customer service is very important to us, and your feedback truly encourages our team. We look forward to assisting you again in the future! Warm regards, Colin
Added on 7 June 2025
All-round great experience!
All-round great experience!
Reply from Le Boat, 7 June 2025
Hello Mike Thank you so much for your wonderful feedback! We’re delighted to hear you had a great experience with Le Boat. We hope to welcome you back on board for another memorable holiday soon. Warm regards, Colin from Le Boat
Added on 7 June 2025
A wonderful boat trip in incredible surroundings
This was the second time that we have been on holiday with Le Boat. The first time we cruised the Thames for a week, and this time we cruised the Caledonian Canal.
We were due to arrive in Laggan at around 3pm in the afternoon to pick up our boat, but unfortunately an accident on the road meant we were in a stationary traffic jam for almost 2 hours. This delayed our arrival, and meant that we could not drive the boat away the same day. This was however no issue since the base at Laggan itself is beautiful. The Base telephoned us in the traffic jam and assured us that they would remain at the base until we arrived. They showed us around the boat and settled us in. The weather was exceptional and we sat up on the top of our boat and took in the incredible scenery around us. We walked along the side of the canal for a bit as well and discovered a floating bar/restaurant just on the other side of the Laggan locks, A floating barge! Hence we were not disappointed not to be able to sail our boat away immediately, it was a perfect first night.
The next morning Paul came aboard and went through everything in detail. He went through the safety aspects, how to drive it, took us for a test drive, went through the area in detail, showed us possible moorings and gave us lots of tips how to approach the locks and the swing bridges. When we eventually sailed away, we felt fully confident as to what we could expect. One of the other guys guys very kindly found us a better step so that my mother could get in and out of the boat more safely.
The Caledonian Canal itself is absolutely stunning. We were super lucky with the weather and did not have one drop of rain, in fact we had brilliant sunshine for our entire week. Every lock was easy, all of them are manned by lock keepers, and you just approach very slowly, moor up on the side and walk up to let them know that you are wanting to pass through the lock. Every lock keeper has a story to tell!
We chose not to sail all the way to Inverness, preferring to remain on the Lochs. We hired the boat for a week, but you could easily sail the whole canal and less time. Lots of places to moor up; our least favourite was Urquardt Harbour, purely because there was nothing really to see, and nothing to do! It is purely mooring place. The following morning we chose to walk into the nearby village, but it was not a great walk, along a very busy road and when we arrived, there was not a lot to see. It was perfectly fine for a stop over, but make sure you are fully equipped with food so you do not need to leave the boat! Fort Augustus has lots of places to eat, as well as a pretty decent small supermarket. We would recommend having a drink in The Boathouse which is the restaurant/bar at the very tip of Loch Ness. A stunning location. If you want a decent table, make sure you book in advance and request a table by the window! Or if the weather is decent, you can sit outside. It is beautiful.
There are plenty of mornings all along the canal, many of which have electricity points. However, if you moor up without electricity, there will be plenty available on the boat itself. Nothing to worry about.
We hired a Clipper for three of us. It was plenty big enough, giving my mum an ensuite cabin at the front, and us an ensuite cabin at the back. My mother is 80 years old, but relatively mobile! She managed the internal stairs up to the roof easily. They are not vertical stairs like some of the boats we saw, and have lots of places to hold onto! Be advised that this boat does not have bow thrusters. These enable you to navigate the boat much more easily from left to right, which really helps when mooring up in a small spot. This was not a huge issue for us, apart from when we exited the last lower lock at Fort Augustus. It was incredibly windy as we pulled out of the lock, and the boat in front of us slowed down unnecessarily which meant we found it very difficult to moor up. It was the only scary point of the whole trip as we were blown sideways towards a huge cruising vessel. Had we had bow thrusters, we would have been able to manoeuvre much more easily into position. But it was a scary moment that passed quickly!
There was plenty of equipment on board. The kitchen was fully stocked, I cannot really think of anything that we would have needed that was not there! I did take my own huge nonstick deep frying pan, purely because it is my favourite! And I took my own sharp knife, but that is just me. 🤣 electricity wise, there are cigarette lighter type connections, so make sure you take a couple of these with you if you want to charge up telephones etc. There were two 3 plugs in the main cabin, but these do not support large appliances. When you are hooked up to electricity on the shore, you can plug anything into these (Hairdryer, Hair straighteners etc.)
An absolutely amazing trip! Thoroughly recommend 😃
Reply from Le Boat, 7 June 2025
Thank you so much for taking the time to share such a detailed and thoughtful review of your Caledonian Canal adventure — what a joy to read! We’re thrilled that your second Le Boat experience lived up to your expectations, even with the unexpected delay on arrival. It’s wonderful to hear how our Laggan team supported you and how that first evening turned into a special part of the holiday — we agree, that floating bar/restaurant is a hidden gem! Your kind words about Paul and the rest of the crew are truly appreciated — they’ll be delighted to hear their support helped you feel confident and well-prepared to set off. We’re also very glad we could make your mother’s experience on board as safe and enjoyable as possible. Your insights into the route, moorings, and practical tips are incredibly valuable (especially for future travellers), and your enthusiasm shines through in every word. It’s these moments — sunshine on the Lochs, friendly lock keepers, meals with a view — that make boating holidays so memorable, and we’re honoured to have been a part of yours. Thank you again for choosing Le Boat — we hope to welcome you back on board for another unforgettable adventure soon. Warm regards, Colin from Le Boat
Added on 6 June 2025
Fabulous holiday in Brittany
We recently returned from a week-long canal boat cruise through the stunning waterways of Brittany.
From the moment we set off, the peaceful pace of the canal melted away all sense of stress. The scenery was nothing short of breathtaking — lush green countryside, charming stone bridges, and picturesque villages dotted along the route.
The boat itself was comfortable and well-equipped, with everything we needed to feel right at home. It was surprisingly easy to navigate, even for first-timers, and the lock systems along the way were all manned, which was an unexpected delight.
All of the staff were incredibly friendly, helpful, and informative — offering the route suggestion of cruising to the medieval town of Josselin with its fairytale château, which made our trip even more memorable.
It was a unique and tranquil way for 4 friends to explore, and I can highly recommend a canal boat cruise in Brittany.
Reply from Le Boat, 6 June 2025
Hello Cathy, Thank you so much for your kind review — we’re thrilled to hear you had such a fabulous time exploring the waterways of Brittany. It’s great to hear that your boat was both easy to handle and comfortable throughout your trip. We’re especially pleased that our local team helped you uncover the highlights of the region. Offering personalised route suggestions and insider tips is a big part of what we do — we want every guest to get the very most out of their cruising adventure. Josselin is a perfect example of the kind of hidden gem we love recommending! We’ll be sure to share your lovely feedback with the team — they’ll be delighted to hear it. Thanks again for choosing Le Boat. We hope to welcome you aboard again soon! Warm regards, Colin from Le Boat
Added on 5 June 2025
lovely lady really helped with booking
lovely lady really helped with booking
Reply from Le Boat, 5 June 2025
Thank you so much for your kind words! We’re delighted to hear that one of our team members made your booking experience such a positive one. We’ll be sure to pass on your lovely feedback. If you need anything else before your trip, we’re always here to help! Warm regards, Colin from Le Boat
Added on 5 June 2025
So far so good
So far so good
Reply from Le Boat, 5 June 2025
Hello Anthony, Thank you for your review – we’re glad to hear your experience has been smooth so far! If there’s anything you need between now and your trip, please don’t hesitate to get in touch. We look forward to welcoming you on board! Warm regards, The Le Boat Team
Added on 4 June 2025
We boated in Canada
We boated in Canada. The boats are excellent and very easy to handle. The locks are a great experience
Reply from Le Boat, 4 June 2025
Hello Jeffrey, Thank you for sharing your experience boating in Canada! We’re so pleased to hear you found the boats excellent and easy to handle. The locks really do add a special touch to the adventure, don’t they? We look forward to welcoming you back to the waterways soon! Warm regards, Colin from Le Boat
Added on 4 June 2025
Great service from booking to picking…
Great service from booking to picking up the boat. Excellent team. 👍
Reply from Le Boat, 4 June 2025
Hello Harry, Thank you so much for your kind words! We’re delighted to hear you had a great experience from booking right through to picking up your boat. Our team will be thrilled to know their efforts made such a positive impression. We hope you have an amazing holiday and look forward to welcoming you back soon! Warm regards, Colin from Le Boat
Added on 3 June 2025
Wonderful cruise on the Charente
This was our fourth charter with the Caprice model and very enjoyable. The staff at Jarnac were helpful, efficient and friendly. The Charente is a beautiful river.
Reply from Le Boat, 3 June 2025
Hello Mary, Thank you so much for sharing your experience and for your continued loyalty! We’re thrilled that you’ve enjoyed your fourth cruise on the Caprice model and had such a wonderful time on the beautiful Charente River. Our Jarnac team will be delighted to hear your kind words – they pride themselves on the friendly service they provide. We look forward to welcoming you back for many more memorable boating holidays with Le Boat! Warm regards, Colin from Le Boat
Added on 3 June 2025
We had a great holiday on the river…
We had a great holiday on the river Vilaine in Brittany. This was our second time using Le Boat in Messac. They employ staff who are pleasant, helpful and very approachable. We were also pleased with our boat, which we knew upfront was going to be one of the older ones and we were absolutely fine with that.
Reply from Le Boat, 3 June 2025
Hello Julia, Thank you so much for your wonderful feedback! We’re delighted to hear you had another great holiday on the River Vilaine and enjoyed the friendly and helpful service from our Messac team. We’re very proud of our team members and will be sure to pass on your kind words—they’ll be thrilled to hear your feedback. It’s great to know you were happy with your boat, even knowing it was one of our older models. We truly appreciate your loyalty and hope to welcome you back for many more memorable trips with Le Boat! Warm regards, Colin from Le Boat
Added on 2 June 2025
Great holiday
Great holiday thanks to the top team @Nieuwpoort!! Would definitely recommend!
Reply from Le Boat, 2 June 2025
Thank you so much for your lovely review! We’re delighted to hear you had a great holiday and that our team in Nieuwpoort helped make it so special. They’ll be thrilled to receive your kind words. We truly appreciate the recommendation and hope to welcome you back on board again soon! Warm regards, Colin from Le Boat
Added on 2 June 2025
St. Jean de Losne
fantastic boat and excellent staff
Reply from Le Boat, 2 June 2025
Thank you for your kind words! We’re so pleased to hear you had a fantastic experience. It’s great to know you enjoyed the boat and that our team made a positive impression. We’ll be sure to pass on your compliments to the staff – they’ll be thrilled to hear it! We hope to welcome you back on board again soon. Warm regards, Colin from Le Boat
Added on 1 June 2025
Very satisfied
Communication with the sale team was first rate, providing us the the exact boat and route we had hoped for 10/10
Reply from Le Boat, 1 June 2025
Hello Kim, Thank you so much for your kind words! We’re thrilled to hear you were very satisfied with your booking experience and that our sales team helped secure the perfect boat and route for your trip. We’ll be sure to pass your 10/10 feedback on to the team — it’ll mean a lot to them. We hope you have a fantastic holiday and look forward to welcoming you on board soon! Warm regards, Colin from Le Boat
Added on 1 June 2025
Basically it was down to how…
Basically it was down to how patient,understanding,and helpful Julien was as we’ve never had a holiday such as the one we just booked
Reply from Le Boat, 1 June 2025
Hello Joan, Thank you so much for your kind words! We’re thrilled to hear that Julien’s patience and helpfulness made your first boating holiday booking such a positive experience. We know trying something new can feel a bit daunting, and it’s great to know our team could support you every step of the way. We hope your upcoming holiday is everything you dreamed of and more! Warm regards, Colin from Le Boat
Added on 31 May 2025
For a first boating holiday
For a first boating holiday, this is perfect. The staff couldn’t have been friendlier or more helpful. They did everything possible to make sure we had a lovely holiday. Scottish canal staff were also brilliant and the little hire bikes great fun
Reply from Le Boat, 31 May 2025
Hello Vikki, Thank you for sharing your wonderful experience! We’re thrilled to hear that your first boating holiday was perfect and that our staff went above and beyond to help. We place great importance on ensuring our customers are well looked after and leave the dockside feeling well briefed and confident—especially first-timers. We’ll be sure to pass your kind feedback on to the base team—they’ll be thrilled to hear it. We look forward to welcoming you on board again for many more memorable trips! Warm regards, Colin from Le Boat
Added on 31 May 2025
Very good support staff
Very good support staff. Easy communication prior to trip. Good navigation aid/map. They even tried to find me a local guitar to have on the boat.
Reply from Le Boat, 31 May 2025
Hello Wade, Thank you for your kind words! We’re delighted to hear you enjoyed the support from our team and found the communication and navigation aids helpful. It’s great to know we could help with your special request too! We’ll be sure to pass your feedback on to the team—they’ll be thrilled to hear it. Warm regards, Colin from Le Boat
Added on 30 May 2025
Booked an 11 day end-to-end cruise with…
Booked an 11 day end-to-end cruise with help from the Le Boat staff. The experiences was excellent! They were able to answer all of our questions and made the booking process very easy. Dianne & Valentine were delightful to work with!
Look into the boat ownership program – a great way to generate income and cruise at any Le Boat location.
Reply from Le Boat, 30 May 2025
Hello Bob, Thank you so much for your kind review! We’re thrilled to hear that your booking experience was such a positive one. Dianne and Valentine will be delighted to receive your lovely feedback – we’ll be sure to pass it along. Making the planning process smooth and stress-free is something we take great pride in, and we’re so pleased we could help get your holiday off to a great start. We can’t wait to welcome you on board for your 11-day adventure! Warm Regards, Colin from Le Boat
Added on 15 July 2024
We took the Le Boat tour in Belgium from June…
We took the Le Boat tour in Belgium from June to July 2024. Rik from Westhoek Marina at Nieuwpoort was an exceptional guide. He provided us with many useful travel tips, and we greatly appreciated the staff members’ helpfulness and positive attitude. When one of our suitcase wheels broke, Rik even went out of his way to drop us off at the Nieuwpoort bus and tram station. We loved every little town (especially Bruges and Ghent, but Diksmuide and Ieper were also interesting and beautiful in their own way. We completed both Route 1 and Route 2. Thanks to the Belgium team—this was such a great holiday!
Added on 11 July 2024
Good and easy to around on bicycle. Restaurants plentiful
Good and easy to around on bicycle. Restaurants plentiful
Added on 11 July 2024
Really friendly team, very professional, bat loavely, and a really…
Really friendly team, very professional, bat loavely, and a really different fun holiday break.
Added on 11 July 2024
This was our first Le Boat experience. Awesome choice and…
This was our first Le Boat experience. Awesome choice and so glad we did it. Apart from the adrenalin to ensure you do things correctly, to the calm and relaxed hours on the canal. Our family was excited about all the planning, boating and exploring small towns like Edam, Zaanse Schaans and Maarssen on foot, bike and sometimes just on the deck! As a first time Le Boater, the staff made it easy and explained all the detail and operations (p.s. be sure to take notes), that helped us on our way. By day 2 you definitely feel more comfortable with all the bridges, signals, sluices and mooring. This was a unforgettable family holiday and we will surely tdo this again when opportunity presents itself.
Added on 10 July 2024
Everyone at St Jean de Losne were above and beyond…
Everyone at St Jean de Losne were above and beyond nice and helpful. They were going to call us a cab when we arrived in St Jean by train but a staff member just came and picked us up! The gentleman that showed us around the boat was excellent as well. In Branges, the women helping us check out was so nice and professional, can’t speak highly enough of her. The other staff in Branges were, oddly, not helpful. It’s traditional in any dockside setting to help those in need of a hand when coming into dock, even if aren’t working but just people sharing the dock. These guys (who are employed by Le Boat) just sat smiling as we came in to an unfamiliar harbor in the pouring rain and didn’t lift a hand to help. Then told us, after we were tied up that we’d tied up in the wrong place and told us to move. As I said, very odd considering how great everyone else from Le Boat was with us on our trip.
Already thinking about our next trip with Le Boat – Highly recommended!
Added on 10 July 2024
Everyone at St Jean de Losne were above and beyond…
Everyone at St Jean de Losne were above and beyond nice and helpful. They were going to call us a cab when we arrived in St Jean by train but a staff member just came and picked us up! The gentleman that showed us around the boat was excellent as well. In Branges, the women helping us check out was so nice and professional, can’t speak highly enough of her. The other staff in Branges were, oddly, not helpful. It’s traditional in any dockside setting to help those in need of a hand when coming into dock, even if aren’t working but just people sharing the dock. These guys (who are employed by Le Boat) just sat smiling as we came in to an unfamiliar harbor in the pouring rain and didn’t lift a hand to help. Then told us, after we were tied up that we’d tied up in the wrong place and told us to move. As I said, very odd considering how great everyone else from Le Boat was with us on our trip.
Already thinking about our next trip with Le Boat – Highly recommended!
Added on 10 July 2024
Great staff, fantastic location, really enjoyable break.
Great staff, fantastic location, really enjoyable break.
Added on 10 July 2024
We rented a new boat which worked perfectly. The staff…
We rented a new boat which worked perfectly. The staff , waiters, mechanics, reception , booking agent were all amazing, friendly and no issue was too small or too big to fix. Thank you for a wonderful holiday .
Added on 10 July 2024
Stunning countryside with am easy going pace. We were diverted…
Stunning countryside with am easy going pace. We were diverted to the Loure Lateral due to flooding. While not our first choice the service provided by Le Boat was excellent. Highlights were visiting Sancerre and Never.
Added on 10 July 2024
Stunning countryside with am easy going pace. We were diverted…
Stunning countryside with am easy going pace. We were diverted to the Loure Lateral due to flooding. While not our first choice the service provided by Le Boat was excellent. Highlights were visiting Sancerre and Never.
Added on 9 July 2024
Excellent service from staff at Chertsey and our boat ‘Magnifique’…
Excellent service from staff at Chertsey and our boat ‘Magnifique’ was great. We traveled from Chertsey to Windsor and and had a great time . Looking at next year Benson to Oxford.
Added on 2 July 2024
A magical holiday! I will definitely do it again if…
A magical holiday! I will definitely do it again if I can. Le Boat were excellent on all levels. Efficient and friendly and nothing was too much trouble. The consultant I booked through was outstanding, as were the staff at the base (Le Mas d’Agenais). They attended to all our queries and were pleasant and helpful. They also arranged a taxi for us to get from Marmande to the base which was a great help. The base is a beautiful spot on the canal and very organised. I highly recommend them. Thank you for the incredible trip and service.
Added on 2 July 2024
Our 7 day cruise with Le Boat was truly memorable.…
Our 7 day cruise with Le Boat was truly memorable. The support was fantastic and we will return for another cruise.
Added on 2 July 2024
Very relaxing at this time of the year. Great staff…
Very relaxing at this time of the year. Great staff at each end .
Would be great if the ports could have a list of costs that was available at the boat office.
Saying that we had great port staff with lot’s of helpful advice.
Meet slot of people doing the same thing along the way
Added on 27 June 2024
A pleasant relaxing trip through some interesting old villages and…
A pleasant relaxing trip through some interesting old villages and picturesque countryside .
Added on 27 June 2024
A pleasant relaxing trip through some interesting old villages and…
A pleasant relaxing trip through some interesting old villages and picturesque countryside .
Added on 26 June 2024
Lovely staff, the canal is so beautiful. Boat was good,…
Lovely staff, the canal is so beautiful. Boat was good, at a fair price
Added on 25 June 2024
We had a wonderful holiday, and the Clipper was well…
We had a wonderful holiday, and the Clipper was well equipped. The canals of Northern Holland were a fantastic holiday venue! I highly recommend this for everyone wanting a relaxed, fun, beautiful vacation!
Added on 15 July 2024
Although our boat was small, it was well-equipped with everything…
Although our boat was small, it was well-equipped with everything we needed for our stay and maneuvered easily in the canals.
Added on 11 July 2024
Fantastic trip on the Belgium canals and excellent company to…
Fantastic trip on the Belgium canals and excellent company to go with…Le Boat. Very professional and helpful. Xx
Added on 11 July 2024
Again, awesome boat. We originally booked the Sheba, but due…
Again, awesome boat. We originally booked the Sheba, but due to unavailability Le Boat upgraded us to the Royal Mystique. Practical lay-out, lots of space for 4 people and definitely enjoyed the deck and gasbraai (bbq) outside. Felt like the Captain of my own boat.
Added on 10 July 2024
Older boat with three large cabins. Well maintained and comfortable.…
Older boat with three large cabins. Well maintained and comfortable. We had a very hot week so air-conditioning or fans in each cabin would have been appreciated as it was difficult to cool the inside of the boat down.
Added on 9 July 2024
Itinerary was good just as described in their brochures. The…
Itinerary was good just as described in their brochures.
The locks were harder work than anticipated.
The stops and restaurants were all nice. Top marks to Marseillet. Lovely spot with support Auberge O son of O.
Added on 3 July 2024
Incredibly well organized customer service. Everything was perfect from the…
Incredibly well organized customer service. Everything was perfect from the initial call for information to arriving and setting out for a 4 day cruise. Absolutely beautiful views and easy waterways to navigate.
Added on 2 July 2024
Salsa A is an extremely comfortable barge. It is well-appointed,…
Salsa A is an extremely comfortable barge. It is well-appointed, clean and has plenty of space. We were 6 people (3 couples), for a week. Bedrooms 3 & 4 are quite cramped so the extra room was handy. The kitchen area is easy to use and has everything you need, plus 2 fridges which was great. The living space has ample room, as well as upstairs on the deck. We were briefed before we set off by a knowledgable and friendly member of the team and everything went smoothly. It’s the second time we have used Le Boat and will do so again. A very memorable and outstanding trip, thank you.
Added on 2 July 2024
Great sized boat for larger groups. 4 cabins with double…
Great sized boat for larger groups. 4 cabins with double beds and 2 double beds by re-arranging the sofas in front. Well equipped and it has 2 fridges.
Added on 2 July 2024
Would book a bigger boat next time as it was…
Would book a bigger boat next time as it was a bit small as one passenger was over six foot.
Would be better if the was at least one 240volt outlet that works of a inverter will not in port.
Added on 27 June 2024
The boat was clean and suited our needs. It was…
The boat was clean and suited our needs. It was not difficult to drive.
Added on 25 June 2024
Clean, spacious and perfect for groups.
Clean, spacious and perfect for groups.
Added on 25 June 2024
Good boat, easy to handle and well equiped. Saloon inside…
Good boat, easy to handle and well equiped.
Saloon inside was perfect for 4 of us, but outside is not so big, 2 shower toilets is a great feature.
Added on 19 June 2024
We ended up with a smaller boat which wasn't quite…
We ended up with a smaller boat which wasn’t quite big enough for 6, but much better than nothing.
Added on 19 June 2024
The boat had a few minor problems but they didn't…
The boat had a few minor problems but they didn’t interfere with its operation.
Added on 18 June 2024
Boat was good for 5 of us. If I went…
Boat was good for 5 of us. If I went again I would get the next bigger boat with extra bunk. It gets kind of crowded when someone is always sleeping on the main cabin couch area.
Added on 18 June 2024
Our boat was in great condition and we had no…
Our boat was in great condition and we had no issues with it. It was very well laid out.
Added on 18 June 2024
Best boats in the fleet
Best boats in the fleet
Added on 18 June 2024
Big nice and very comfotable. We were four people on…
Big nice and very comfotable. We were four people on the boat.
