Running costs (diesel, gas, engine wear and tear) - charged by the engine hour
Travel to and from the base(s)
Waterside serevices if you use them (i.e. moorings where a charge is applicable, pump-out if needed, water, etc)
Cancellation plan & any travel/personal insurance
Food and drink
Added on 01 July 2017
Bill Rea said
Excellent care and attention from the staff at Portumna
The boat was well maintained and comfortable. (We drew attention to minor faults).
We will go again when the opportunity arises. Comfortable and easy to handle. Good access from outside control to quay when alongside, when short handed.
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Dear Mr Rea, Thank you very much for your feedback, it is much appreciated. We are very pleased to learn you enjoyed your cruise on the Shannon with us and were satisfied with the customer service your received, and your boat. We would love to welcome you on board with us again soon. Best wishes, The Emerald Star team
Added on 27 April 2017
Lee Hughes said
We've always been happy with Emerald Star and always been happy with our boat. The staff have always been absolutely excellent, from booking to check in to check out. We've never had a hidden charge or an excessive fuel bill. They're just nice people to deal with. A very nice little boat for four guys. It's not the newest boat in the fleet but it's very reasonably priced and while cosy, not at all cramped. We took it up the Shannon Erne waterway and it was perfect where a larger boat would have been a little more unwieldy in the narrow confines of the canal. There's no tv, which is great as that's the first thing we stow away when we get aboard.
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Dear Mr H, Thank you for sharing your feedback, it is much appreciated. We are delighted to learn you enjoyed your cruise along the Shannon River and were satisfied with the customer service you received and your boat. We have forwarded your positive feedback to the base team. We hope to welcome you on board with us again soon. Best wishes, The Emerald Star team
Added on 14 April 2018
Patrick Kelly said
Found great help at reception and great advice on boat handling Just hire of boat, cushions for comfort and smartcards for locks/toilets/showers.
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Added on 29 September 2017
Gail Sturdy said
Once at the base in Portumna, we received great customer service.
On the website, it would be helpful to know possible ways to easily travel directly to Portumna. We took a train to Galway thinking there was a bus to Portumna. Once in Galway, we found out that was not the case and we had to rent a car to avoid a 5-6 hour bus ride. Other customers had taken the train but got off at a different stop and took a taxi. The boat was dated but clean. We understand the speed being controlled for non-boaters but for experienced boaters it was sometimes frustrating not to have the power needed for the current, especially in Athlone.
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Added on 20 April 2018
Kenneth Page said
The staff were friendly and helpful. The boat was over 20 years old and looked it. Mechanically it ran ok.
Thank you very much for your feedback, it is much appreciated.
We are very pleased to learn you enjoyed your cruise on the Shannon with us and were satisfied with the customer service your received, and your boat.
We would love to welcome you on board with us again soon.
Best wishes, The Emerald Star team