Go boating with confidence

US CITIZENS WITH BOOKINGS DEPARTING ON OR BEFORE APRIL 12TH

PLEASE CONTACT US TO DISCUSS YOUR OPTIONS IN ACCORDANCE WITH OUR ‘GO BOATING WITH CONFIDENCE’ POLICY

A message from our Managing Director, Cheryl Brown

I understand that some of our customers may have concerns around upcoming travel plans, which is understandable in light of the current media coverage surrounding coronavirus. I wanted to take this opportunity to assure you all that our first priority will always be the safety and well-being of our customers and staff, and to ensure you have a great time on board.

 

Le Boat offer a unique way to escape the crowds during this time of disruption, helping you to travel in your own small independent groups with friends and family. Our destinations are easy to get to, including many reachable by car, making it easy to visit rural communities which rely on tourism during the holiday season.

Find out more here.

 

The situation is constantly changing, and as a well-established company with over 50 years of experience, I would like to reassure you that we have extremely robust plans in place at Le Boat. We have worked through periods of uncertainty before as a team, and we will continue to ensure that our customers and staff are safe and well-cared for.

 

If you are concerned about your upcoming travel plans, I am pleased to offer one of the most flexible travel policies in the industry, so you can travel with us with complete peace of mind, either now or in the very near future, and can book with absolute confidence.

 

We hope to see you on board soon.

Cheryl

Coronavirus FAQs

Our 'Go boating with confidence' policy

To give you additional peace of mind during this period of uncertainty, we will allow you to cancel any vacation departing on or before June 30, 2020, up to 48 hours before departure. You may either amend it to a later date or receive a booking credit which can applied to any future vacation departing in 2020 or 2021. We hope this means you’ll continue to book and travel with Le Boat with confidence.

The policy includes all vacations, whether existing or new, departing on or before June 30, 2020 to any Le Boat destination.

All booking credit must be redeemed against vacations that end/return no later than October 29th 2021

Please call us on 1-800-734-5491 during office opening hours (Mon to Fri: 8:30am - 5:30pm ET / Closed: Weekends) and remember you must notify us by phone of your wish to amend or cancel at least 48 hours before your departure date. Call volumes may be higher than normal and we thank you for your patience. If you booked through your Travel Agent, please call them directly.

If your new vacation is cheaper, we will refund the difference. If it is more, you will need to pay the additional cost. We will explore all the available options with you and try our best to find a vacation of similar value.

If you wish to cancel your booking before your balance is due, we will retain your deposit for use against a future booking.

 

If you wish to amend your departure date to a later date (no later than October 2021) – your balance due date will be recalculated based on your new departure date.

 

If you wish to keep you booking in place so you can decide later on whether to amend or cancel, you must pay your balance in accordance with our usual terms and conditions. You may then subsequently decide to amend or cancel, in accordance with the above policy, if you wish.

As we need to allow enough time to prepare for customer arrivals and get our boats ready, we needs a full 48 hours before 2pm on your day of departure to process your cancellation. 

Regardless of the reason, you can cancel/amend your booking under this policy, up to 48hr prior to departure. After this time, if any of the following reasons suddenly prevent you from travelling to your booked destination, you can still cancel (for a booking credit) or amend your booking (with no change fees) as per this policy.

  • Your Government’s Foreign Office advises against ‘all‘ or ‘all but essential travel‘ there.
  • There is a border closure or localised lockdown (either at my destination or in my home country) prevents me from leaving or getting there.
  • My flight stops in an affected area that is deemed unsafe and thus it is cancelled.
  • I, or a member of my party, contract a confirmed case of Coronavirus.
  • I am specifically advised or instructed to self-quarantine, or put into quarantine by the authorities

We will of course continue to monitor developments and update our policies if and when necessary.

 

As it stands at the moment, you can continue to book or look forward to your vacation after June 30, 2020, safe in the knowledge that – if any of the follow reasons prevent you from traveling to your destination either now or in the future, our ‘Go boating with confidence’ policy will still apply.

  • Your Government’s Foreign Office advises against ‘all‘ or ‘all but essential travel‘ there. 
  • There is a border closure or localised lockdown (either at my destination or in my home country) prevents me from leaving or getting there.
  • My flight stops in an affected area that is deemed unsafe and thus it is cancelled.
  • I, or a member of my party, contract a confirmed case of Coronavirus.
  • I, or a member of my party, is specifically advised or instructed to self-quarantine, or put into quarantine by the authorities

 

If neither of the above circumstances apply, then you can proceed with your vacation as planned. If you should decide to change or cancel your booking in this instance, our standard booking terms and conditions will apply. We advise you to check your travel insurance policy to see if you are covered.

Other concerns about Coronavirus

With many countries on lock down and travel severely restricted it’s not a great time to holiday right now – which is why we have delayed the opening of all our European bases until 20th April 2020.

As soon as restrictions are lifted, we are looking forward to giving our customers the opportunity to enjoy some much-needed time away - to explore the great outdoors once more and spend some quality time together with friends and family, who we may not have seen for a while. And a boating vacation makes for the perfect escape.

Read our blog to find out why

Yes - our 'Go boating with confidence' policy applies to all new bookings, as well as existing booking. So you can book in the confidence that you can cancel up to 48hrs prior to departure should you need to. 

The situation is changing very fast and we advise you to refer to State Department advise about how Coronavirus is effecting outbound travel from this country, as well as inbound travel to each of our destinations.

https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html

 

With regards to how our bases are affected:

EUROPE: Owing to the closure of many non-essential establishments, such as restaurants and cafes, which includes the operation of locks in some countries, we have delayed opening all our bases in Europe until Monday 20th April 2020. We will be in touch with all customers who were due to travel before this date, to discuss alternative vacation arrangements.

CANADA: Due to open on 15th May, 2020 as scheduled.

All our boats are thoroughly cleaned at the end of each vacation, and we have introduced a new disinfectant spray as an additional measure for extra protection.  We deep clean all of our boats at the start of the vacation season, and will continue to follow our clear and comprehensive cleaning procedures in between each customer departure, regardless of whether the departing customer has paid for an end-of-cruise cleaning service or not. 

If the Government (either at home or that of your booked destination) advises you to leave the country you are travelling in and you decide to cut short your vacation, we will calculate the cost of the unused portion of your vacation and retain this as credit which you can use towards a future Le Boat vacation. We will do as much as we can to help you arrange your own repatriation. There may also be assistance available from your country’s Foreign Office or else you should contact your travel insurance provider to see if you are covered.

You should seek medical advice by calling the appropriate medical authority. If you have NOT contracted Coronavirus, you may still amend of cancel your vacation in accordance with our ‘Go boating with confidence’ policy, so long as you notify us more than 48hrs prior to departure. Otherwise, our standard terms and conditions would apply. Please consult your travel insurance policy to see if you are covered in this instance. If you are officially confirmed to have contracted Coronavirus, the conditions of our ‘Go boating with confidence’ policy would apply right up until departure.

In the event that you or a member of your party have Coronavirus symptoms or are diagnosed during your trip please isolate yourself on board your boat and seek local medical advice. Please also contact our local base team immediately so we can assist you with the next steps. You should also refer to your travel insurance provider as to whether you are able to claim medical expenses benefits.

If you are officially confirmed to have contracted Coronavirus and need to cut short your vacation, we will calculate the cost of the unused portion of the vacation and retain this as credit which you can use towards a future Le Boat vacation.

As we are sure you can appreciate our phone lines are extremely busy at the moment, so please bear with us whilst we support customers with imminent departure dates.

 

If you would like to discuss a vacation that departs within the next 4 weeks, or you have any other concerns or questions about our 'Go boating with confidence' policy, please feel free to contact usIf your existing booking departure date is not within the next 4 weeks, please consider contacting us nearer to your departure date.